Supplemental Health - Claims Examiner - Remote

About the roleIn this role, you'll be responsible for reviewing and processing a variety of supplemental health insurance claims.These may include critical illness, hospital indemnity, and accident products.You'll make timely and accurate decisions based on policy terms, while ensuring a positive experience for our customers.What you will doReview and process claims efficiently and accurately, using policy documents and procedures to guide decisions.Gather and analyze information from healthcare providers, internal teams, and other sources to support claim adjudication.Communicate clearly with customers and colleagues through written and verbal channels.Maintain compliance with regulatory and internal standards.Collaborate with your team to support a positive, professional, and inclusive work environment.Provide empathetic customer service, resolving issues and building trust with claimants and employers.Why Work at SymetraHere's what some of our employees have to say about why they work at Symetra :What I was searching for was a company that genuinely valued my voice--and I found that at Symetra.I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments.Being able to offer support and hear their relief and gratitude when we help--it's deeply meaningful.That's what makes me proud to be part of the Symetra team. - Lilly H., Claims Team LeadI chose Symetra because I heard it was a pro-employee company--and it's absolutely true.The work environment is supportive, the people are great, and the benefits are generous.Symetra truly cares about its employees.The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career. - Alicia L., Claims ExaminerWhat we offer youBenefits and PerksWe don't take a one-size-fits-all approach when it comes to our employees.Our programs are designed to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangementsPlan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%Paid time away including vacation and sick time, flex days and ten paid holidaysGive back to your community and double your impact through our company matchingWant more details? Check out ourCompensationHourly Range :$22.00 - $36.23 plus eligibility for annual bonus programWho you are :High school diploma or equivalent required.1 year of relevant claims experience required.3-5 years of related experience preferred.Strong customer service and communication skills.Detail-oriented with solid math and organizational abilities.Proficient in Microsoft Office Suite of programs.Able to manage multiple tasks and prioritize effectively.Flexible, reliable, and team-focused.Please review Symetra's Remote Network Minimum Requirements :As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection :Minimum Internet Speed : 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of broadband.Internet Type : Fiber, Cable (e.g., Comcast, Spectrum), or DSL.Not Permissible : Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.We empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country.We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers.We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.We invite you to learn more about our efforts.Creating a world where more people have access to financial freedom.