Seasoned Customer Care Associate – Expert Client Support & Technical Troubleshooting Specialist – Remote, Full‑Time, Growth‑Oriented Career Path at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re more than a sales acceleration partner; we’re a catalyst for transformative growth. By marrying data‑driven insights, next‑generation technology, and a people‑first mindset, we empower iconic brands to deliver exceptional customer journeys across both B2B and B2C landscapes. Our mission is simple yet powerful: deliver measurable results for our clients while cultivating an environment where every team member can thrive.

Why brighthush is the Place to Grow Your Career

Our culture is built on transparency, collaboration, and a relentless pursuit of excellence. We celebrate diversity, champion inclusion, and provide a platform for continuous learning and professional development. Whether you’re a seasoned customer support veteran or a recent graduate eager to launch your career, brighthush offers the tools, mentorship, and opportunities to help you succeed.

What We’re Looking For

We’re seeking a dynamic Customer Care Associate who excels in communication, problem‑solving, and relationship building. In this role, you’ll be the frontline advocate for our clients, ensuring every interaction is handled with empathy, efficiency, and a deep understanding of our products and services.

Key Responsibilities

Customer Care & Technical Support

• Engage with customers and prospects across multiple channels—phone, email, chat, and paper—to resolve general and technical inquiries.
• Collect, investigate, and diagnose issues using our state‑of‑the‑art CRM and support tools, ensuring accurate and timely resolution.
• Document interactions in real‑time, capturing essential details and follow‑up actions to maintain a high level of service quality.
• Maintain product knowledge by staying current with training modules, release notes, and industry best practices.
• Adhere to quality metrics such as calls per hour, average handling time, and first‑contact resolution, while continuously seeking improvement.
• Follow escalation protocols and promptly notify supervisors of any issues that could impact client satisfaction or compliance.
• Handle customer support inquiries and complaints with professionalism, ensuring a positive experience even in challenging situations.

Customer Retention, Lead Generation & Qualification

• Conduct outbound outreach to businesses and consumers to qualify prospects and generate new leads.
• Highlight the value proposition of our solutions, tailoring messaging to each prospect’s unique needs.
• Document all interactions in a timely manner, ensuring data integrity and alignment with client specifications.
• Support overall company goals by maintaining calls per hour and response time targets.

General Associate Duties

• Execute exceptional customer service practices to optimize every contact.
• Process calls and communications in strict compliance with policies, procedures, and federal regulations.
• Identify and research routine quality issues, providing swift resolution.
• Maintain confidentiality of sensitive customer data and internal information.
• Develop in‑depth knowledge of assigned client products, services, and call protocols.
• Build professional relationships with internal and external stakeholders.
• Escalate any situation outside your control that could adversely affect service delivery.

Related Duties as Assigned

• Perform additional tasks as needed to support team objectives.
• Request reasonable accommodations for disabilities through the Employee Relations team.
• Use, maintain, and return company equipment responsibly.
• Participate in on‑camera training sessions and meetings throughout your tenure.

Qualifications

Minimum Qualifications

• Proficient in multi‑screen computer navigation and internet‑based tools.
• Experience with handheld, wireless device troubleshooting.
• Strong customer engagement soft skills.
• Understanding of brighthush‑regulated healthcare environments (preferred).
• Minimum 6 months of healthcare or customer service experience, preferably in a call‑center setting.
• Technical troubleshooting experience (preferred).
• Customer service experience (preferred).

Preferred Qualifications

• Background in healthcare sales or support.
• Experience with CRM systems.
• Knowledge of compliance regulations (HIPAA, GDPR).
• Multilingual capabilities.

Skills & Competencies

• Exceptional verbal and written communication.
• Active listening and empathy.
• Problem‑solving and analytical thinking.
• Time management and multitasking.
• Adaptability to changing priorities.
• Team collaboration and cross‑functional coordination.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Associate, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior customer experience leaders.
• Career pathways into technical support, account management, or product management.
• Opportunities to lead process improvement projects.
• Annual performance reviews with clear advancement criteria.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You’ll work in a flexible, remote‑friendly environment that encourages work‑life balance while fostering a sense of community through virtual team events, wellness initiatives, and open‑door leadership.

Compensation & Benefits

We offer a competitive hourly rate of $14.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Life, disability, and supplemental insurance.
• Health and dependent care flexible spending accounts.
• Transportation and commuter benefits.
• Employee Assistance Program.
• Paid time off, vacation, and sick leave.

Diversity & Inclusion

brighthush is committed to building a workforce that reflects the communities we serve. We actively encourage women, minorities, LGBTQ+ community members, veterans, and individuals with disabilities to apply. We are an equal‑opportunity employer and do not discriminate based on age, race, gender identity, sexual orientation, or any other protected characteristic.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and personal growth.

Apply to this role at brighthush

Additional Information

brighthush is an Equal Opportunity Employer. If you require reasonable accommodations during the application or interview process, please contact our Human Resources team at 877‑883‑4575 or email [email protected]. Benefits and compensation are subject to change and may vary based on role, location, and experience.

Locations & Salary

Hiring locations: Florida, Georgia, Texas, Wisconsin. Salary: $14.50 per hour. Posting ends: [Insert Date].

Legal Disclaimers

San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Los Angeles candidates: We will consider all qualified applicants, including those with criminal histories, in accordance with local Fair Chance initiatives. Unincorporated Los Angeles County candidates: Qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance.