Senior Norwegian‑Fluent Customer Support Specialist – Remote, Full Relocation & Career Growth – Join brighthush’s Global Support Team in Greece

About brighthush and the Future of Global Customer Care

brighthush is more than a technology company; it’s a global movement that redefines how customer support is delivered across borders, cultures, and time zones. With a portfolio of cutting‑edge digital products that empower users worldwide, brighthush has earned a reputation for blending advanced technology with genuine human connection. Our mission is simple yet powerful: to give every customer, regardless of where they live, a seamless, empathetic, and memorable experience.

We are expanding our footprint in Greece, a country celebrated for its vibrant culture, stunning landscapes, and rapidly growing tech ecosystem. By bringing talented Norwegian‑speaking professionals into our remote team, we aim to strengthen our global support network and provide unparalleled service to our Scandinavian users while immersing our team in the beauty and dynamism of Greece.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, international team that values diversity, creativity, and work‑life balance. Our distributed model means you can work from anywhere in Greece—whether that’s the sun‑kissed coast of Crete, the historic streets of Athens, or the tranquil villages of the Peloponnese—while staying connected to colleagues across the globe.

We invest heavily in our people. From day one, you’ll receive a structured onboarding program, continuous learning opportunities, and a clear career path that can lead you from support specialist to team lead, product manager, or even engineering roles. Our remote‑first culture is supported by robust collaboration tools, regular virtual town halls, and a commitment to transparent communication.

What We Offer

• Competitive Salary & Performance Bonuses – A market‑competitive base salary, coupled with performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Full Relocation Package – If you’re moving to Greece, we’ll cover relocation expenses, help you find housing, and provide a welcome kit to make your transition smooth.
• Fully Remote Role within Greece – Work from the sunny coast of Crete, the historic streets of Athens, or the tranquil villages of the Peloponnese—your office is wherever you choose.
• Structured Onboarding & Continuous Training – From day one, you’ll receive comprehensive training, mentorship, and access to a library of learning resources to grow your skills.
• Career Growth Opportunities – We believe in internal mobility. You’ll have clear pathways to advance into senior support roles, team lead positions, or cross‑functional roles in product, engineering, or marketing.
• Inclusive, Supportive Culture – Our team celebrates differences, encourages open dialogue, and fosters a sense of belonging. We host regular virtual coffee chats, cultural exchange sessions, and community service projects.
• Health & Wellness Benefits – Comprehensive health and dental insurance, wellness stipends for gym memberships or meditation apps, and a retirement plan with company matching.
• Flexible Work Hours – Respect for personal commitments and local time zones, with flexible scheduling to accommodate your lifestyle.

Your Role: Senior Norwegian‑Fluent Customer Support Specialist

As a key member of our customer support squad, you will be the first line of communication for our Norwegian‑speaking users. Your primary goal is to resolve inquiries quickly, accurately, and with a smile—virtually, of course. You’ll work closely with product, engineering, and sales teams to ensure that every customer interaction reflects the high standards of brighthush.

Key Responsibilities

• Multi‑Channel Support – Handle customer inquiries via phone, email, live chat, and social media in fluent Norwegian.
• Problem Resolution – Diagnose issues, provide step‑by‑step solutions, and follow up to ensure complete satisfaction.
• Documentation & Knowledge Base – Log every interaction in our CRM, update knowledge base articles, and flag recurring problems for product improvement.
• Team Collaboration – Participate in daily stand‑ups, weekly retrospectives, and cross‑functional projects to drive continuous improvement.
• Quality Assurance – Review and rate customer interactions to maintain service quality metrics and identify training needs.
• Process Improvement – Suggest enhancements to support workflows, scripts, and tools to increase efficiency and customer satisfaction.
• Customer Advocacy – Act as the voice of the customer within brighthush, ensuring their needs are heard and addressed across departments.

Essential Qualifications

• Native or Fluent Norwegian Speaker – You must be able to read, write, and speak Norwegian at a native level.
• Proficient English – Strong written and verbal English skills are required for internal communication and collaboration.
• Customer‑Focused Mindset – Demonstrated ability to empathize, listen actively, and provide solutions that delight customers.
• Strong Communication & Problem‑Solving Skills – Ability to explain complex concepts clearly and resolve issues efficiently.
• Independent Remote Work – Comfortable working autonomously, managing time effectively, and staying motivated in a virtual environment.
• Prior Customer Support Experience – Experience in a support role is a plus but not mandatory; we value passion and aptitude above all.

Preferred Qualifications

• Experience with CRM platforms such as our proprietary system.
• Familiarity with SaaS products and subscription billing.
• Knowledge of Greek culture or language skills.
• Previous remote work experience in a distributed team.

Skills & Competencies for Success

• Technical Aptitude – Comfortable navigating multiple software tools, troubleshooting basic technical issues, and learning new systems quickly.
• Time Management – Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Adaptability – Thrive in a fast‑moving environment where priorities shift and new challenges arise.
• Collaboration – Work effectively with cross‑functional teams, share insights, and contribute to a positive team dynamic.
• Customer Empathy – Understand customer pain points and advocate for their needs within the organization.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As you grow in your role, you’ll have access to:

• Mentorship programs with senior leaders.
• Paid certifications in customer success, product management, or technical support.
• Internal job boards showcasing opportunities across product, engineering, marketing, and operations.
• Annual hackathons and innovation challenges where you can pitch ideas and prototype solutions.
• Quarterly “learning days” featuring guest speakers, workshops, and skill‑building sessions.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and a shared commitment to excellence. We celebrate our differences and encourage every team member to bring their authentic self to work. Highlights include:

• Weekly virtual coffee breaks to connect with colleagues across time zones.
• Monthly cultural exchange sessions where team members share stories, recipes, and traditions.
• Annual retreats (virtual or in‑person) focused on team building, wellness, and strategic planning.
• Open‑door policy: leaders are always available for one‑on‑one chats, feedback, and career discussions.
• Flexible work hours that respect personal commitments and local time zones.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits (General Overview)

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for you and your dependents.
• Paid vacation, sick leave, and personal days.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Retirement plan options with company matching.
• Relocation assistance for those moving to Greece.
• Access to a global network of peers and industry experts.

Ready to Make an Impact?

If you’re a native or fluent Norwegian speaker who thrives in a dynamic, remote environment and wants to combine a rewarding career with the beauty of Greece, brighthush invites you to apply today. Join us in delivering exceptional customer experiences, shaping the future of global support, and enjoying the sun‑kissed lifestyle of Greece.

Apply Now and Start Your Greek Journey with brighthush

To apply, click the link below and submit your resume and cover letter. We look forward to welcoming you to our team!