Seasoned Customer Care Associate – Retail & Hospitality Specialist – Drive AI‑Powered Insurance Innovation at brighthush

About brighthush

brighthush is more than an insurance platform – it’s a movement that redefines how people protect the things that matter most. Founded in 2019, we harness artificial intelligence, advanced data science, and a user‑centric design philosophy to deliver a seamless, friction‑free experience that feels less like a policy and more like a trusted advisor in your pocket. With a growing community of over 5 million customers, we have already disrupted the auto‑insurance space and are now expanding into home, motorcycle, RV, and other asset categories. Our unified platform replaces the fragmented, paper‑heavy processes that have long plagued the industry, empowering customers to manage their coverage with confidence and ease.

Our success is built on a foundation of bold vision, relentless curiosity, and a commitment to continuous learning. We are backed by leading investors, yet we remain a nimble, founder‑driven team that values ownership at every level. Former engineers, designers, and strategists from top tech and consulting firms bring a blend of operational excellence and creative problem‑solving to every project. At brighthush, you will be part of a culture that celebrates experimentation, rewards ownership, and places people at the center of everything we do.

Why Join brighthush?

Working at brighthush means stepping into a high‑energy, fully remote environment that thrives on innovation, collaboration, and personal ownership. Here’s why our colleagues love being part of the team:

• Shape the Future of Customer Experience: Your ideas will directly influence product features, service workflows, and the overall customer journey. We iterate fast, so you’ll see your suggestions come to life in real time.
• Competitive Compensation & Equity: Earn a base hourly rate of $19–$21 plus stock options that grow with the company’s success.
• Flexible Work Schedule: Choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week—whatever fits your lifestyle.
• Fully Remote with Equipment Provided: Work from anywhere while we supply the tools you need to excel.
• Career Growth in a Rapidly Expanding Industry: Insurance is one of the largest sectors worldwide. We invest in your professional development, including sponsorship for your P&C license if you don’t already hold one.
• Culture of Care: Our team values people above all. We’re competitive, but we’re also kind, supportive, and committed to continuous learning.

Role Overview

As a Customer Care Associate on our Customer Operations team, you will be the frontline champion for our policyholders. You will blend empathy with expertise to ensure every interaction feels personal, proactive, and solution‑oriented. Your day‑to‑day responsibilities will include:

Key Responsibilities

• Deliver Exceptional Customer Care: Go beyond answering questions—anticipate needs, identify coverage gaps, and recommend discounts or renewals before customers even realize they’re missing out.
• Manage Inbound Calls & Requests: Handle policy changes, vehicle updates, lienholder information, and document submissions with precision and care.
• Master Our Product Ecosystem: Deeply understand our panel of insurance partners and the evolving features of our app to guide customers confidently.
• Problem Solve & Escalate: Resolve complex inquiries efficiently, escalating only when necessary, and ensuring a smooth customer journey.
• Drive Continuous Improvement: Capture frontline feedback, collaborate with product and engineering teams, and help shape the next iteration of our platform.
• Champion Customer Advocacy: Act as the voice of the customer within cross‑functional teams, ensuring that user needs remain at the core of every decision.
• Maintain Data Integrity: Accurately record interactions, update customer records, and ensure compliance with data privacy regulations.

Who You Are

• Experience: Prior roles in customer service, sales, or hospitality are a plus, but not mandatory. What matters most is a genuine passion for helping people.
• Positive Attitude & Team Spirit: You thrive in a collaborative environment and bring enthusiasm to every interaction.
• Strong Work Ethic: You’re reliable, proactive, and committed to delivering high‑quality service.
• Problem‑Solving Mindset: You enjoy dissecting challenges and finding elegant solutions.
• Excellent Communication: Clear, concise, and empathetic communication—both verbal and written—is essential.
• Adaptability: You can pivot quickly in a fast‑paced, evolving environment.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficiency with CRM systems and Microsoft Office Suite.
• Experience with call center or customer support software (e.g., Zendesk, Freshdesk).
• Strong organizational skills and the ability to multitask in a fast‑paced environment.
• Fluency in English; additional languages are a plus.
• Basic understanding of insurance terminology and processes.

Preferred Qualifications

• Background in the insurance or financial services industry.
• Experience with AI or data‑driven customer platforms.
• Knowledge of P&C insurance products and terminology.
• Prior remote work experience.
• Certification or coursework in customer experience or service design.

Skills & Competencies

• Customer‑centric mindset with a focus on proactive service.
• Analytical thinking and attention to detail.
• Adaptability to rapidly changing product features.
• Strong time‑management and prioritization abilities.
• Team collaboration and cross‑functional communication.
• Tech‑savvy with a willingness to learn new tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Associate, you’ll have the chance to:

• Advance into senior support roles or product‑management tracks.
• Participate in mentorship programs with senior leaders.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Earn a P&C license through our sponsorship program, opening doors to underwriting or risk‑management positions.
• Contribute to cross‑functional projects that shape the future of our platform.
• Lead initiatives to improve customer satisfaction metrics and operational efficiency.

Work Environment & Culture

Our culture is built on the principles of ownership, kindness, and relentless curiosity. We celebrate wins together, learn from setbacks, and maintain a healthy work‑life balance. Remote work is the norm, but we also host quarterly virtual team‑building events and occasional in‑person retreats at our offices in Palo Alto, New York City, Chicago, and Toronto. We foster an inclusive environment where diverse perspectives are valued and every voice is heard.

Compensation & Benefits

While the base hourly rate ranges from $19 to $21, you’ll also receive:

• Equity options that grow with the company.
• Comprehensive health, dental, and vision coverage.
• Paid time off, parental leave, and a 401(k) plan with employer matching.
• Wellness benefits, including mental health resources and gym stipends.
• Professional development budget for courses, certifications, and conferences.
• Flexible work schedule and fully remote setup with equipment provided.
• Regular performance reviews and clear career progression pathways.

How to Apply

Ready to bring your passion for customer care to a groundbreaking insurance tech company? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities throughout the application process.