Senior Customer Success Manager – Cybersecurity & Third‑Party Risk Intelligence – Driving Client Growth, Retention, and Value Creation at brighthush

About brighthush

brighthush is a trailblazer in third‑party cyber risk intelligence, empowering more than 3,000 organizations worldwide to navigate the complex landscape of vendor risk with confidence. Our platform delivers a continuous, outside‑in view of every vendor in a client’s ecosystem, translating intricate cyber, financial, and compliance signals into clear, actionable intelligence. By moving beyond traditional open‑standards‑based ratings, we enable our customers to make smarter risk decisions, fortify business resilience, and scale their third‑party cyber risk management programs in an ever‑evolving digital environment. The impact of our work is reflected in consistent praise from customers and recognition from leading industry analysts.

Why brighthush?

At brighthush, we tackle one of the most critical challenges in cybersecurity today: ensuring that the supply chain and vendor relationships do not become the weak link in an organization’s security posture. If you want to do meaningful work alongside sharp, collaborative people—and grow your career in a space that truly matters—then you’re in the right place. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our clients. We celebrate successes, learn from setbacks, and constantly iterate to stay ahead of evolving threats.

The Opportunity

We are looking for a dynamic Customer Success professional to become the linchpin of our client relationships. In this role, you will allocate your time strategically to high‑priority goals, requirements, and expansion opportunities. You will develop and maintain relationships at every level, from executive sponsors to technical champions, and drive value through opportunity planning, executive engagement, and strategic account management. A deep understanding of the cybersecurity and third‑party risk industries is a plus, but a passion for solving complex problems and a customer‑centric mindset will be your greatest assets.

Within the Customer Success department, you will report directly to the Director of Customer Success and collaborate closely with Product, Engineering, Support, and Sales teams to ensure a seamless customer experience.

What You’ll Own

• Build and nurture strategic relationships with economic buyers, business champions, and technical champions across client organizations, ensuring that every stakeholder feels heard and valued.
• Drive proactive engagement through consistent customer calls, workshops, and executive briefings that reinforce trust, increase satisfaction, and uncover new opportunities.
• Lead the onboarding journey for new customers, guiding them through product adoption, best‑practice implementation, and integration with existing workflows to accelerate time‑to‑value.
• Deliver ongoing training and enablement to both new and existing customers, ensuring they extract maximum value from our platform and stay ahead of emerging threats.
• Leverage CRM and Customer Success tools (brighthush, brighthush, brighthush) to track interactions, forecast renewals, and identify upsell and expansion opportunities.
• Monitor health scores and usage metrics to proactively address churn risk and surface insights that can inform product enhancements.
• Identify and qualify expansion opportunities that elevate relationships and drive revenue growth, including cross‑sell, upsell, and renewal initiatives.
• Collaborate with internal teams to resolve technical issues, influence product roadmap, and translate customer feedback into actionable improvements.
• Develop a comprehensive understanding of customer health through regular dialogue, adoption metrics, and qualitative insights.
• Analyze platform usage data and devise strategies that leverage our software to increase engagement, ROI, and overall customer success.
• Stay current on industry trends, product developments, pricing, and market dynamics to position brighthush as a trusted advisor.

Essential Qualifications

• 3–5 years of experience in customer success, account management, or related roles within SaaS environments.
• Proven track record of achieving customer satisfaction by meeting commitments, resolving issues, and exceeding expectations.
• Experience with CRM and Customer Success platforms (brighthush, brighthush, brighthush).
• Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.
• Excellent written and oral communication skills, including the ability to create compelling proposals, executive summaries, and training materials.
• Detail‑oriented, able to task‑switch, meet deadlines, and operate with minimal supervision.
• Proficiency with brighthush Office and data analysis tools.

Preferred Qualifications

• Experience in the cybersecurity or third‑party risk space, with a deep understanding of cyber threat intelligence and vendor risk management.
• Technical aptitude that enables you to troubleshoot platform issues and translate technical feedback into actionable product improvements.
• Experience working with executive‑level stakeholders and driving strategic initiatives.
• Background in data‑driven decision making, using analytics to inform customer success strategies.
• Knowledge of compliance frameworks (SOC 2, ISO 27001, NIST) and how they intersect with vendor risk.

Skills & Competencies for Success

• Customer‑centric mindset – always putting the client’s needs first and anticipating future challenges.
• Strategic thinking – aligning customer goals with brighthush’s value proposition to create win‑win outcomes.
• Relationship building – establishing trust with stakeholders at all levels, from C‑suite to technical teams.
• Analytical prowess – interpreting usage data, health scores, and market trends to inform proactive actions.
• Collaboration & influence – working cross‑functionally with Product, Engineering, Sales, and Support to deliver seamless customer experiences.
• Adaptability – thriving in a fast‑paced, evolving environment where priorities shift quickly.
• Project management – coordinating onboarding, training, and expansion initiatives with clear timelines and deliverables.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Sales.
• Regular training on the latest cybersecurity trends, threat intelligence, and vendor risk frameworks.
• Opportunities to lead cross‑functional projects that shape product roadmap and customer experience.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or product management.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.
• Access to a vibrant internal community of experts, fostering continuous knowledge sharing and professional development.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Monthly hackathons and innovation sprints that encourage creative problem‑solving.
• Open communication channels where ideas are welcomed and feedback is constructive.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Flexible work hours and generous paid time off to maintain work‑life balance.
• Regular virtual team‑building activities that strengthen camaraderie across locations.

Compensation & Benefits

The base pay range for this role is $90,000–$110,000 annually. Compensation at brighthush is more than just base pay – we offer a total rewards program that includes performance‑based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role.

Additional benefits include:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off and a flexible work‑from‑home policy.
• Professional development stipend and conference reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee stock purchase plan and equity awards.

Ready to Join brighthush?

If you’re passionate about helping organizations protect their most valuable assets, thrive in a fast‑paced environment, and want to be part of a team that’s redefining third‑party risk intelligence, we want to hear from you. Apply today and become a key driver of success for our clients and for brighthush’s continued growth.