Seasoned Customer Care Coordinator – Travel Services & Client Experience Lead

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining how people explore the world. Our mission is to make travel seamless, personalized, and unforgettable by combining cutting‑edge technology with a human touch. Whether you’re a first‑time traveler or a seasoned globetrotter, brighthush is the partner that turns wanderlust into reality. We’re looking for a passionate, client‑centric professional to join our dynamic Customer Care team and help us deliver the highest level of service to every traveler.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that values innovation, collaboration, and personal growth. We offer:

• Flexible remote work with a supportive virtual community
• Comprehensive onboarding and continuous learning programs
• Clear career pathways from Customer Care Coordinator to Senior Client Experience Manager
• Competitive salary, performance bonuses, and a robust benefits package (health, dental, vision, 401(k) match)
• Employee wellness initiatives, including virtual fitness classes and mental health resources
• Annual travel stipend and discounted trips for employees and their families
• Inclusive culture that celebrates diversity, equity, and belonging

Role Overview

As a Customer Care Coordinator – Travel Services, you will be the first line of support for our travelers. You’ll guide them through every step of their journey, from initial inquiry to post‑trip follow‑up, ensuring a smooth, memorable experience. Your role blends customer service, project coordination, and data stewardship to keep our clients satisfied and our operations running flawlessly.

Key Responsibilities

• Primary Point of Contact – Serve as the main liaison for all travel‑related inquiries, providing timely, accurate, and friendly responses via email, chat, and phone.
• Travel Planning Support – Assist clients in booking flights, accommodations, ground transportation, and activities; coordinate itinerary changes and special requests.
• Client Relationship Management – Build trust and rapport with travelers, proactively identifying needs and offering tailored solutions.
• Documentation & Reporting – Maintain meticulous records of client interactions, bookings, and follow‑ups in our CRM system; generate regular reports for the Customer Experience team.
• Process Adherence – Follow brighthush’s service standards, policies, and SOPs; continuously seek ways to improve efficiency and quality.
• Cross‑Functional Collaboration – Work closely with Sales, Operations, and Marketing to ensure a cohesive customer journey.
• Feedback Loop – Collect and analyze client feedback to identify trends, pain points, and opportunities for enhancement.
• Continuous Learning – Stay up‑to‑date with industry trends, new destinations, and emerging travel technologies.

Essential Qualifications

• Proven experience in customer service, client relations, or travel support (minimum 2 years).
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with a keen eye for detail and a commitment to follow‑through.
• Self‑directed, highly motivated, and comfortable working independently in a remote environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to handle multiple priorities, meet deadlines, and remain calm under pressure.
• Passion for travel and a genuine desire to help others experience the world.

Preferred Qualifications

• Experience in the travel industry, including booking, itinerary planning, or travel agency operations.
• Background in sales support or administrative roles with a focus on customer experience.
• Familiarity with travel booking engines (Amadeus, Sabre, Travelport) and online travel platforms.
• Knowledge of travel regulations, visa requirements, and safety protocols.
• Experience with data analytics or reporting tools to derive actionable insights.
• Previous remote work experience in a fast‑paced, global team.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the client’s needs first and anticipating their desires.
• Problem‑Solving – Quickly diagnosing issues and crafting effective solutions.
• Adaptability – Thriving in a constantly evolving industry and embracing new technologies.
• Team Collaboration – Working seamlessly with colleagues across departments and time zones.
• Time Management – Prioritizing tasks to meet tight deadlines without compromising quality.
• Attention to Detail – Ensuring accuracy in bookings, documentation, and communication.
• Tech Savvy – Comfortable learning new software, platforms, and digital tools.

Career Growth & Development at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Coordinator, you’ll have the opportunity to:

• Progress to Senior Customer Care Specialist, overseeing complex client cases and mentoring junior staff.
• Transition into Client Experience Management, leading cross‑functional projects that shape our service strategy.
• Explore roles in Sales, Operations, or Product Development, leveraging your deep understanding of customer needs.
• Participate in leadership training, industry conferences, and travel workshops to broaden your expertise.
• Earn certifications in travel technology, customer service excellence, or project management.

Work Environment & Culture

brighthush’s culture is built on trust, transparency, and a shared passion for travel. Our remote team enjoys:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Open communication channels where every voice is heard.
• A culture of recognition, celebrating milestones and achievements.
• Flexibility to balance work and personal life, with a focus on results rather than hours.
• Commitment to sustainability, encouraging eco‑friendly travel choices and responsible tourism.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Annual travel stipend and discounted trips for employees and their families.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health support.

How to Apply

If you’re ready to bring your customer‑service expertise to a vibrant, travel‑focused team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator role at brighthush. Let’s create unforgettable journeys together.

Join brighthush Today – Where Every Traveler’s Story Begins

At brighthush, we’re not just booking trips; we’re crafting experiences that linger in the hearts of our clients. If you’re passionate about travel, dedicated to exceptional service, and eager to grow in a forward‑thinking environment, apply now and become a key player in our global adventure.