Spanish‑Speaking Customer Support Specialist – Full Remote, Permanent Contract, Relocation Package, Greek Island Lifestyle at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering world‑class support to a global clientele. With a culture rooted in innovation, diversity, and work‑life harmony, we empower our team members to grow both professionally and personally. Our mission is simple: to create seamless, memorable experiences for every customer, no matter where they are in the world.

Why Join brighthush?

Imagine working from the sun‑kissed shores of a Greek island, sipping a fresh espresso while helping customers across multiple time zones. At brighthush, we combine the freedom of full remote work with the stability of a permanent contract and a generous relocation package. Whether you’re a seasoned support professional or a recent graduate eager to launch your career, brighthush offers the resources, training, and community you need to thrive.

Key Highlights

• Full‑time, permanent remote position with competitive salary
• Comprehensive relocation support – flight, temporary accommodation, and a relocation stipend
• Paid, structured onboarding and continuous learning programs
• Inclusive, multicultural team that celebrates individuality
• Work‑life balance in a dream destination – Greek islands, Mediterranean lifestyle
• Opportunities for career advancement into senior support, team lead, or product specialist roles

Role Overview

As a Spanish‑Speaking Customer Support Specialist at brighthush, you will be the frontline ambassador for our international clients. Your primary responsibility will be to resolve customer inquiries with empathy, professionalism, and efficiency across multiple channels: phone, email, and live chat. You will collaborate with cross‑functional teams—product, engineering, and sales—to ensure a holistic customer experience.

Day‑to‑Day Responsibilities

• Customer Interaction: Handle inbound and outbound support tickets in Spanish, providing timely, accurate solutions.
• Issue Escalation: Identify complex issues and coordinate with technical teams to expedite resolution.
• Knowledge Base Management: Contribute to and refine internal documentation, FAQs, and self‑service resources.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to drive continuous improvement.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and response time targets.
• Team Collaboration: Participate in weekly stand‑ups, knowledge‑sharing sessions, and cross‑departmental projects.
• Compliance & Security: Adhere to data protection regulations and internal security protocols while handling sensitive customer information.

Essential Qualifications

We’re looking for individuals who bring a blend of language proficiency, technical aptitude, and a genuine passion for customer service.

• Language Skills: Native or fluent Spanish (C1–C2 level) and at least intermediate English (B1+).
• Citizenship: EU citizenship or a valid work visa that allows you to reside and work in Greece.
• Communication: Exceptional written and verbal communication skills in both Spanish and English.
• Problem‑Solving: Strong analytical mindset with the ability to troubleshoot and resolve issues efficiently.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Technical Proficiency: Comfortable using CRM systems, ticketing platforms, and basic office software.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Previous customer support or help‑desk experience, preferably in a SaaS or tech environment.
• Experience with multi‑channel support (chat, email, phone) and ticketing tools such as Zendesk, Freshdesk, or Jira Service Management.
• Knowledge of basic troubleshooting for web or mobile applications.
• Familiarity with the Greek market or experience working with Mediterranean clients.
• Additional language skills (e.g., English, French, German) are a plus.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. Below are the core competencies we value:

• Adaptability: Thrive in a fast‑moving, remote environment with changing priorities.
• Time Management: Prioritize tasks effectively and meet deadlines across time zones.
• Collaboration: Work seamlessly with teammates and stakeholders across departments.
• Attention to Detail: Maintain high accuracy in documentation and data entry.
• Resilience: Handle challenging customer interactions with composure and positivity.
• Continuous Learning: Proactively seek feedback and pursue professional development opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. We provide:

• Structured onboarding program with mentorship from senior support specialists.
• Monthly skill‑building workshops covering product updates, advanced troubleshooting, and soft‑skill development.
• Access to an internal learning portal with courses on customer success, data analytics, and leadership.
• Clear career pathways: from Support Specialist to Senior Specialist, Team Lead, or Product Specialist roles.
• Annual performance reviews with personalized development plans and potential salary adjustments.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. Even though we operate fully remotely, we maintain strong connections through:

• Weekly virtual coffee chats and team‑building activities.
• Quarterly virtual town halls featuring leadership updates and employee spotlights.
• Annual in‑person retreats (when possible) to strengthen team bonds and celebrate achievements.
• Open‑door policy: Your voice matters, and we encourage feedback at all levels.
• Flexible working hours that respect your personal life and time zone differences.

Compensation & Perks

While specific salary figures are tailored to experience and role, brighthush offers:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses and incentive programs.
• Comprehensive relocation package: flight ticket, temporary accommodation, and a relocation stipend.
• Health insurance coverage (medical, dental, vision) for you and your dependents.
• Paid time off: vacation, personal days, and sick leave.
• Employee wellness program: virtual fitness classes, mental health resources, and mindfulness sessions.
• Technology stipend: laptop, monitor, headset, and high‑speed internet allowance.
• Access to a global network of professionals and industry events.

How to Apply

Ready to embark on a rewarding career while enjoying the beauty of a Greek island? Submit your application through our careers portal or contact us directly:

• Email: [email protected]
• WhatsApp: +39 334 619 6398
• Apply via our website: https://brighthush.com/careers

We welcome referrals! If you know someone who would thrive in this role, feel free to forward this posting.

Join brighthush Today

At brighthush, we don’t just offer a job—we offer a lifestyle. Combine the freedom of remote work, the excitement of a permanent contract, and the allure of a Greek paradise. Bring your passion for customer service, your love for the Spanish language, and your drive for excellence. Together, we’ll create unforgettable experiences for our customers and build a brighter future for our team.

Apply now and start your journey with brighthush—where your career meets the sea.