Seasoned Customer Care Coordinator – Travel Services & Client Experience Specialist for brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining the way people explore the world. Our mission is to turn every journey into a seamless, memorable adventure by combining cutting‑edge technology, personalized service, and a passion for discovery. Whether it’s a weekend escape, a corporate retreat, or a once‑in‑a‑lifetime expedition, we empower travelers to focus on the moments that matter while we handle the details.

As a global leader in travel solutions, brighthush serves millions of customers across continents, offering a full suite of services from flight and hotel booking to curated itineraries and 24/7 support. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. We believe that great customer care is the cornerstone of unforgettable travel experiences, and we’re looking for a dedicated professional to join our team as a Customer Care Coordinator.

Position Overview

As a Customer Care Coordinator at brighthush, you will be the primary touchpoint for travelers at every stage of their journey. You’ll guide clients through planning, coordinate itineraries, and ensure that every interaction reflects our high standards of service. This role is ideal for someone who thrives in a fast‑paced, remote environment and is passionate about creating positive, lasting relationships with customers.

Key Responsibilities

• Client Relationship Management: Serve as the first and most trusted point of contact for all travel‑related inquiries, providing timely, accurate, and empathetic responses.
• Itinerary Coordination: Collaborate with internal teams and external partners to assemble, update, and deliver personalized itineraries that meet or exceed client expectations.
• Proactive Support: Anticipate client needs before, during, and after travel, offering solutions and recommendations that enhance the overall experience.
• Documentation & Follow‑Up: Maintain meticulous records of client interactions, preferences, and feedback in our CRM system, ensuring continuity and data integrity.
• Process Adherence: Follow brighthush’s established procedures, quality standards, and compliance guidelines to deliver consistent, high‑quality service.
• Continuous Improvement: Identify opportunities to streamline workflows, improve response times, and elevate customer satisfaction scores.
• Team Collaboration: Work closely with Sales, Operations, and Technical Support teams to resolve complex issues and share best practices.

Essential Qualifications

• Proven experience in customer service, sales support, or administrative roles, preferably within the travel or hospitality industry.
• Exceptional communication skills—both written and verbal—paired with a genuine ability to build rapport and trust.
• Strong attention to detail and a disciplined follow‑through mindset, ensuring no client request falls through the cracks.
• Self‑motivated, organized, and comfortable working independently in a remote setting.
• Proficiency with CRM platforms, Microsoft Office Suite, and collaboration tools such as Slack or Teams.
• Comfortable learning new systems and online platforms quickly, with a growth‑oriented attitude.

Preferred Qualifications

• Prior experience in travel planning, itinerary management, or a related field.
• Knowledge of travel booking engines, airline and hotel reservation systems, and global distribution systems.
• Experience with data analysis or reporting to track customer satisfaction metrics.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Interest or background in tourism, cultural studies, or adventure travel.

Skills & Competencies for Success

• Customer‑Centric Mindset: A passion for delivering exceptional service and a genuine interest in helping travelers achieve their goals.
• Problem‑Solving: Ability to think critically, troubleshoot issues, and propose creative solutions under pressure.
• Adaptability: Comfortable navigating changing priorities, new technologies, and evolving customer expectations.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues across departments.
• Time Management: Efficiently juggle multiple client requests, deadlines, and internal commitments.
• Data‑Driven Decision Making: Comfortable interpreting customer feedback and performance metrics to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Coordinator, you’ll have the chance to:

• Progress into senior client‑experience roles such as Client Success Manager, Travel Operations Lead, or Customer Experience Strategist.
• Participate in cross‑functional projects that influence product development, marketing, and technology initiatives.
• Access a robust learning ecosystem, including online courses, industry certifications, and mentorship programs.
• Attend global travel conferences, webinars, and internal knowledge‑sharing sessions to stay ahead of industry trends.
• Contribute to brighthush’s culture of innovation by sharing ideas that shape the future of travel service delivery.

Work Environment & Company Culture

brighthush thrives on a culture that values curiosity, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership and cross‑departmental peers.
• A supportive community that celebrates wins, learns from challenges, and encourages personal growth.
• Flexible scheduling that respects work‑life balance and promotes well‑being.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that reflects the value of your expertise. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• 401(k) matching and financial wellness resources.
• Professional development budget for courses, certifications, and conferences.
• Employee discount programs for travel, technology, and lifestyle products.
• Access to a modern, fully‑equipped home office stipend.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of travel. You’ll work alongside a team of passionate professionals who are dedicated to delivering world‑class service. Your contributions will directly impact millions of travelers, ensuring that every journey is smooth, enjoyable, and unforgettable.

We’re looking for a proactive, customer‑obsessed individual who is ready to take on new challenges, learn quickly, and grow with us. If you’re excited about travel, thrive in a remote environment, and want to make a real difference, we want to hear from you.

How to Apply

Ready to embark on this exciting journey? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator role at brighthush. We can’t wait to explore the possibilities together.