Seasoned Customer Engagement Coordinator – Frontline Experience & Loyalty Champion – Retail Excellence Leader at brighthush

About brighthush

Welcome to brighthush, the world’s most dynamic off‑price retail powerhouse. With a footprint that spans over 40 countries and a portfolio of iconic brands—brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Winners, and brighthush TK Maxx—we are a Fortune 100 leader that thrives on innovation, diversity, and an unwavering commitment to customer delight. Our mission is simple: deliver exceptional value and unforgettable shopping experiences that keep customers coming back for more.

At brighthush, every team member is a vital part of our success story. We cultivate an inclusive culture where ideas flourish, collaboration is the norm, and personal growth is a shared journey. Whether you’re working in one of our bustling distribution centers, vibrant retail stores, or dynamic home offices, you’ll find a supportive environment that rewards initiative, nurtures talent, and celebrates achievements.

Why This Role Matters

The Customer Engagement Coordinator is the heartbeat of our frontline operations. You will be the face of brighthush, ensuring that every customer interaction is seamless, memorable, and aligned with our high standards of service. Your leadership will inspire associates, drive loyalty, and elevate the overall customer journey.

Key Responsibilities

• Champion a “Highly Satisfied” Customer Experience: Set the tone for every interaction, ensuring that customers leave feeling valued and eager to return.
• Drive Loyalty Initiatives: Promote and manage loyalty programs, special offers, and community events that deepen customer relationships.
• Resolve Customer Concerns: Address issues swiftly and professionally, turning challenges into opportunities for brand advocacy.
• Mentor and Train Associates: Deliver comprehensive onboarding and ongoing coaching on policies, procedures, and best practices.
• Recognize and Reward Performance: Provide constructive feedback and celebrate achievements to foster a high‑performing team culture.
• Cash & Register Management: Oversee cash controls, change funds, and register assignments to maintain accuracy and efficiency.
• Compliance & Safety: Enforce labor laws, meal and break policies, and safety protocols to protect staff and customers.
• Operational Oversight: Audit paperwork, monitor equipment, and ensure merchandising standards are upheld throughout the front‑line.
• Loss Prevention & Merchandise Handling: Manage damage reporting, mark‑out‑of‑stock procedures, and tagging protocols.
• Adaptability: Be available to cover multiple areas of the store as needed, ensuring optimal coverage and customer service.
• Continuous Improvement: Gather feedback, analyze metrics, and collaborate with leadership to refine processes and elevate the customer journey.

Essential Qualifications

• High school diploma or equivalent (preferred).
• Strong interpersonal and communication skills, with a proven ability to build rapport with diverse customers and team members.
• Experience in a supervisory or coordinator role within retail (preferred).
• Proficiency in operating cash registers, handling money, and maintaining accurate cash controls.
• Physical capability to lift and move merchandise safely, with reasonable accommodations available.
• Discretion in handling confidential information and a commitment to upholding company policies.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Strong problem‑solving skills and a proactive approach to identifying and resolving operational challenges.

Preferred Qualifications

• Prior experience in a customer‑centric retail environment, especially within a large, multi‑brand operation.
• Knowledge of loss prevention techniques and merchandise tagging systems.
• Familiarity with loyalty program management and customer engagement analytics.
• Leadership training or certification in coaching and performance management.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer Focus: Passion for delivering outstanding service and creating memorable experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive communication across all levels.
• Analytical Thinking: Data‑driven decision making to improve processes and outcomes.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment.
• Integrity: Uphold ethical standards, confidentiality, and company values.
• Technical Proficiency: Comfortable with POS systems, inventory software, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Engagement Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, loss prevention, and corporate strategy.
• Participate in leadership development programs that sharpen your managerial acumen.
• Access a robust learning portal featuring courses on customer service excellence, retail analytics, and operational best practices.
• Be considered for advancement to Store Manager, District Manager, or regional leadership roles.
• Benefit from mentorship programs that pair you with seasoned leaders across the organization.
• Engage in continuous learning through workshops, webinars, and on‑the‑job training.
• Earn certifications in retail operations, customer experience, and leadership.

Work Environment & Company Culture

brighthush is more than a workplace—it’s a community. We celebrate individuality, encourage collaboration, and reward innovation. Our culture is built on:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Employee Recognition: Regular awards, shout‑outs, and performance bonuses that celebrate achievements.
• Team Spirit: Regular team‑building events, volunteer opportunities, and cross‑store collaborations.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.
• Safety First: A zero‑tolerance policy for hazards, with continuous training and open reporting channels.
• Innovation Hub: Opportunities to contribute ideas that shape the future of retail.
• Community Impact: Participation in local outreach programs and sustainability initiatives.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $17.66 to $18.16, the full compensation package at brighthush is designed to reward performance, loyalty, and dedication. Typical benefits include:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Employee discount program across all brighthush brands.
• Paid time off, holidays, and parental leave.
• Wellness initiatives, including employee assistance programs and fitness subsidies.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Access to a corporate credit union and financial planning resources.
• On‑site fitness center and wellness classes.
• Employee stock purchase plan.

Location & Schedule

This position is based at brighthush Store 0192 in Spokane Valley, WA (13824 E Indiana Ave). The role requires a flexible schedule, including evenings, weekends, and holidays, to support the store’s operational needs.

How to Apply

Ready to elevate your career and make a tangible impact at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and customer excellence.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Engagement Coordinator at brighthush, you will be at the forefront of delivering world‑class customer experiences, shaping the future of retail, and driving loyalty that lasts a lifetime. If you are passionate about people, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we invite you to apply today. Join brighthush, where your talent fuels our success and your growth is our priority.