Dynamic Loss Prevention & Customer Experience Associate – Retail Security & Service Excellence at brighthush

About brighthush

brighthush is not just a retailer; it’s a movement that reimagines the off‑price shopping experience. With flagship stores that span the globe, state‑of‑the‑art distribution centers, and a thriving e‑commerce platform, brighthush has become the benchmark for value, quality, and customer delight. Our mission is simple yet powerful: deliver premium brands at a fraction of the cost, while treating every shopper with the respect and care they deserve.

At brighthush, we believe that the future of retail is built on three pillars: diversity, collaboration, and continuous learning. Every day, our team members are empowered to experiment, innovate, and grow—both personally and professionally. Whether you’re on the sales floor, in the back‑room, or behind the scenes in corporate, you’ll find a culture that celebrates individuality, rewards teamwork, and encourages you to make a lasting impact on our customers’ lives.

Why brighthush?

As a Fortune 100 company, brighthush offers a dynamic work environment where your ideas matter. We celebrate individuality, foster teamwork, and prioritize your professional development. Whether you’re stationed in one of our bustling retail locations, a high‑energy distribution center, or a strategic corporate office, you’ll find abundant opportunities to thrive, advance, and shape the future of retail.

Position Overview

The Loss Prevention Customer Experience Associate is a pivotal role that blends frontline customer service with proactive loss prevention. You’ll be the first point of contact for shoppers, ensuring a welcoming, safe, and secure environment while deterring theft through attentive engagement and a professional presence. This role requires a blend of empathy, vigilance, and strong communication skills to protect both our customers and the integrity of our merchandise.

Key Responsibilities

• Customer Engagement: Deliver timely, courteous, and knowledgeable service to every shopper, creating a positive shopping experience that reflects brighthush’s brand values.
• Deterrence & Observation: Actively observe store traffic, identify suspicious behavior, and employ subtle deterrence techniques to prevent theft while maintaining a friendly atmosphere.
• Checkout Oversight: Monitor accurate checkout procedures, ensuring compliance with store policies and reducing shrinkage opportunities.
• Collaboration with Loss Prevention: Communicate shrink‑related concerns to Store Management and the Loss Prevention team, fostering a unified approach to store security.
• Shrink Reduction Initiatives: Participate in and promote store shrink reduction goals, programs, and resources, encouraging associates to adopt best practices.
• Safety & Security: Promote safety awareness, support the maintenance of a safe environment, and respond promptly to any incidents or emergencies.
• Confidentiality & Integrity: Uphold a culture of honesty, maintain confidentiality of sensitive information, and act with integrity at all times.
• Commitment & Accountability: Follow through on commitments, accomplish goals with minimal supervision, and demonstrate strong judgment in dynamic situations.
• Compliance & Policies: Adhere to all labor laws, company policies, and procedures, ensuring a compliant and ethical work environment.
• Additional Duties: Perform other tasks as assigned, contributing to the overall success of the store and the brighthush mission.

Essential Qualifications

• Excellent verbal and written communication skills, with the ability to engage customers and colleagues effectively.
• Sound judgment and the capacity to respond appropriately to changing directions or unexpected situations.
• Strong teamwork orientation, collaborating seamlessly with peers and supervisors to achieve shared objectives.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays, to support business needs.
• 0–2 years of retail or security experience, with a proven track record of customer service excellence.

Preferred Qualifications

• Experience in loss prevention, retail security, or a related field.
• Knowledge of retail shrinkage metrics and best practices for theft deterrence.
• Prior exposure to a fast‑paced retail environment and the ability to manage multiple priorities simultaneously.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Situational Awareness: Keen observational skills and the ability to read body language and store traffic patterns.
• Problem‑Solving: Quick thinking and decisive action in high‑pressure scenarios.
• Communication: Clear, concise, and respectful communication with customers, associates, and management.
• Integrity & Ethics: A strong sense of honesty, confidentiality, and ethical conduct.
• Team Collaboration: Ability to work effectively with cross‑functional teams, including Loss Prevention, Merchandising, and Operations.
• Adaptability: Comfortable with change and able to thrive in a fast‑moving retail environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention Customer Experience Associate, you’ll gain exposure to:

• Advanced loss prevention strategies and technology tools.
• Leadership development programs that prepare you for supervisory or managerial roles.
• Cross‑departmental projects that broaden your skill set and business acumen.
• Mentorship from seasoned professionals who are passionate about your success.
• Continuous learning through workshops, e‑learning modules, and on‑the‑job training.

Work Environment & Company Culture

brighthush is a vibrant, inclusive community where every voice is heard. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and foster an environment where all employees feel valued.
• Collaboration: Teamwork is at the core of everything we do, encouraging open communication and shared success.
• Innovation: We continuously seek new ways to improve the customer experience and operational efficiency.
• Recognition: Your contributions are recognized and rewarded through performance bonuses, employee of the month programs, and career advancement opportunities.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness initiatives help you maintain a healthy balance.

Compensation & Benefits

We offer a competitive starting pay range of $16.90 to $17.90 per hour, with potential for overtime and performance bonuses. In addition to your base salary, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Life and disability insurance.
• Paid parental leave, holidays, vacation, and sick days.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Referral bonuses for bringing talented friends and family into the brighthush family.

All benefits are subject to plan terms and may change over time. For detailed information, please contact your brighthush HR representative.

Location

USA – brighthush Store 0813 Cerritos, CA

How to Apply

Ready to join a team that values integrity, innovation, and customer obsession? today and become part of the brighthush family.