Seasoned Customer Engagement Specialist – Insurance & Policy Support – Remote (WA, OR, ID) – Full Time – Join brighthush – Empowering Policyholders Across the Pacific Northwest

Welcome to brighthush – Where Every Policyholder Matters

At brighthush, we’re more than an insurance provider; we’re a community of dedicated professionals committed to safeguarding the lives and homes of residents across Washington, Oregon, and Idaho. As a mutual organization, our success is measured by the trust and satisfaction of our policyholders, not by quarterly earnings. This means every interaction you have as a Customer Engagement Specialist is an opportunity to make a real difference in someone’s life.

Why brighthush is the Ideal Place for Your Next Career Move

Our culture is built on three core pillars: Integrity, Innovation, and Impact. We empower our team members to grow through:

• Structured onboarding that immerses you in our values and operational excellence.
• Mentorship programs pairing you with seasoned experts across underwriting, claims, and customer experience.
• Continuous learning initiatives, including industry certifications, product deep dives, and leadership workshops.
• A transparent career ladder that rewards performance, initiative, and a passion for service.

Whether you’re just starting in insurance or looking to elevate your expertise, brighthush offers the resources, support, and recognition you need to thrive.

Key Responsibilities – Your Day‑to‑Day Impact

As the frontline advocate for our policyholders, you will:

• Handle inbound inquiries via phone, email, and live chat, delivering accurate, timely information about policies, coverage, and claims.
• Document every interaction in our policy administration system, ensuring data integrity and compliance with regulatory standards.
• Collaborate cross‑functionally with underwriting, claims, and billing teams to resolve complex issues and expedite solutions.
• Identify cross‑sell opportunities that align with customer needs, enhancing both satisfaction and revenue.
• Stay current on product offerings, policy changes, and industry regulations through ongoing training and self‑study.
• Participate in continuous improvement initiatives, sharing insights and best practices to elevate the entire customer experience.
• Achieve a P&C insurance license by the end of the training period, unlocking advanced career pathways.

Essential Qualifications – What We Expect

To excel in this role, you should bring:

• A high school diploma or equivalent; a college degree is a plus.
• At least 2 years of experience in insurance, customer service, or a call‑center environment.
• Strong verbal and written communication skills in English.
• Proven ability to manage high‑volume, high‑stress situations with professionalism and empathy.
• Proficiency with policy administration software and call‑center platforms.
• Flexibility to work a schedule that includes 7 am–6 pm PT Monday–Friday and Saturday 8:30 am–5 pm PT.
• Residency in Washington, Oregon, or Idaho.
• Commitment to obtaining a P&C insurance license by the end of the training period.

Preferred Qualifications – What Makes You Stand Out

We’ll be even more excited if you also have:

• Prior experience in a mutual insurance setting or a strong understanding of mutual ownership principles.
• Knowledge of state‑specific insurance regulations in WA, OR, or ID.
• Experience with CRM systems and data analytics tools.
• Previous exposure to cross‑selling or upselling insurance products.
• A proactive, solution‑oriented mindset with a passion for continuous improvement.

Skills & Competencies – The Brighthush Playbook

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to analyze complex situations, identify root causes, and propose effective solutions.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Time Management: Efficiently juggling multiple tasks while meeting deadlines.
• Team Collaboration: Working seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability: Thriving in a dynamic environment with evolving policies and technologies.
• Technical Proficiency: Comfortable navigating policy administration software, call‑center platforms, and Microsoft Office suite.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent from the ground up. As a Customer Engagement Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced team members.
• Regular training sessions covering product knowledge, regulatory updates, and advanced customer service techniques.
• Certification pathways, including the P&C insurance license, that open doors to higher‑level roles such as Claims Adjuster, Underwriting Analyst, or Customer Experience Manager.
• Internal mobility options that allow you to explore different departments—claims, underwriting, marketing, or operations—based on your interests and strengths.
• Leadership development workshops designed to equip you with the skills needed to lead teams and projects.

Work Environment & Company Culture – Remote, Yet Connected

brighthush offers a flexible, remote work model that supports work‑life balance while fostering a sense of community:

• Fully remote positions for residents of Washington, Oregon, and Idaho, with occasional in‑office collaboration sessions.
• Regular virtual team‑building events, knowledge‑sharing webinars, and cross‑departmental mixers.
• A culture of transparency, where leadership shares company goals, challenges, and successes openly.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits – We Value Your Contribution

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Salary Range: $49,750 – $82,916 per year, commensurate with experience and performance.
• 401(k) Matching: Company match to help you build a secure financial future.
• Generous Paid Time Off: Paid vacation, sick leave, and personal days to recharge and attend to personal matters.
• Tuition Reimbursement: Support for continuing education and professional development courses.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with wellness stipends.
• Retirement Plan: Access to a robust retirement savings plan with company contributions.
• Employee Assistance Program: Confidential counseling and support services.
• Flexible Work Hours: Schedule that accommodates personal commitments while ensuring coverage.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to make a meaningful impact in the lives of policyholders while advancing your career in a supportive, growth‑oriented environment? Click the link below to submit your application and join the brighthush family.