Seasoned Customer Experience Coordinator – Front‑End Excellence, Loyalty Program Champion, and Team Leadership Specialist at brighthush

Welcome to brighthush: Where Every Customer Interaction is an Opportunity to Shine

At brighthush, we’re more than a retailer – we’re a vibrant community of passionate individuals who thrive on delivering unforgettable shopping experiences. As the world’s leading off‑price retailer, brighthush blends style, affordability, and sustainability across a network of flagship stores, distribution centers, and home offices. Whether you’re stepping into a bustling Cincinnati outlet or collaborating with a global team, you’ll find a culture that celebrates diversity, encourages innovation, and rewards hard work.

About the Role: Customer Experience Coordinator

We’re currently seeking a Customer Experience Coordinator to join our Cincinnati team. In this role, you’ll be the heartbeat of the front‑end, ensuring every guest feels welcomed, valued, and eager to return. If you’re a natural leader who loves coaching, thrives in fast‑paced environments, and is passionate about creating loyalty, we want to hear from you.

Key Responsibilities – Your Day‑to‑Day Impact

• Front‑End Leadership: Oversee a team of Associates at the register, ensuring prompt, courteous service and seamless execution of loyalty program promotions.
• Customer Engagement: Lead by example, greeting every guest with a smile, answering questions, and turning first‑time shoppers into repeat customers.
• Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
• Coach Associates on personalized customer interactions, upselling techniques, and the benefits of our credit and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks to keep the team operating at peak efficiency.
• Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
• Ensure all Associates follow store plans, prioritize tasks, and meet daily performance metrics.
• Communicate progress, challenges, and successes to store management, providing actionable insights.
• Collaborate with management on training needs, performance reviews, and recognition initiatives.
• Uphold labor laws, company policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
• Participate in shrink reduction initiatives, inventory accuracy programs, and safety awareness campaigns.
• Take on additional duties as assigned, demonstrating flexibility and a growth mindset.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills – both verbal and written – with a keen eye for detail.
• Ability to multitask in a high‑volume environment while maintaining composure.
• Proactive problem‑solving skills and the capacity to adapt to changing priorities.
• Team‑player mentality, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Commitment to continuous learning and a passion for coaching others.

Preferred Qualifications – The Extra Edge

• Experience with POS systems and loyalty program management.
• Background in safety compliance and store shrink reduction initiatives.
• Knowledge of labor regulations and best practices in retail staffing.
• Previous exposure to a fast‑paced, high‑traffic retail environment.
• Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.

Core Skills & Competencies – What Makes You Successful

• Leadership & Coaching: Inspire confidence, provide constructive feedback, and develop Associates into high‑performing team members.
• Customer‑Centric Mindset: Anticipate needs, personalize interactions, and create memorable experiences that drive loyalty.
• Operational Excellence: Manage daily operations, optimize staffing, and ensure compliance with all policies.
• Analytical Thinking: Interpret sales data, identify trends, and recommend actionable improvements.
• Adaptability: Thrive in a dynamic environment, handling unexpected situations with poise.
• Collaboration: Work seamlessly with store leadership, merchandising, and corporate teams.
• Integrity & Ethics: Uphold honesty, confidentiality, and ethical standards in all interactions.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that sharpen your coaching, conflict resolution, and strategic planning skills.
• Cross‑functional projects that allow you to collaborate with merchandising, marketing, and operations teams.
• Mentorship from senior leaders who share their insights and help you chart a clear career trajectory.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Retail Strategist.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

Our culture is built on three pillars: Respect, Innovation, and Community. Employees at brighthush enjoy:

• A collaborative, inclusive atmosphere where every voice is heard.
• Open communication channels that empower staff to share ideas and feedback.
• Regular team‑building events, volunteer opportunities, and community outreach programs.
• A commitment to sustainability, with initiatives that reduce waste, conserve energy, and promote responsible sourcing.
• Access to a comprehensive benefits package, including health, dental, vision, and wellness programs.
• Competitive compensation, performance‑based bonuses, and a generous employee discount program.
• Flexible scheduling options and support for work‑life balance.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary that aligns with industry standards for retail supervisory roles. In addition to the base pay, you’ll receive:

• Performance‑based incentives tied to sales, customer satisfaction, and operational metrics.
• Health, dental, and vision insurance plans with a generous employer contribution.
• Retirement savings options, including a 401(k) match program.
• Paid time off, holidays, and a flexible vacation policy.
• Employee assistance programs, mental health resources, and wellness initiatives.
• Employee discount program offering up to 50% off on all brighthush merchandise.
• Opportunities for tuition reimbursement and professional development courses.

Why Join brighthush?

At brighthush, you’re not just filling a position—you’re becoming part of a movement that redefines retail. We empower our people to innovate, lead, and grow while delivering exceptional value to our customers. If you’re ready to make a tangible impact, develop your leadership skills, and thrive in a fast‑moving environment, brighthush is the place for you.

Ready to Shine?

We’re excited to meet candidates who share our passion for customer experience, teamwork, and continuous improvement. If you’re ready to step into a role where your leadership will shape the future of retail, we encourage you to apply today.

Apply now and become a key player in brighthush’s journey to create unforgettable shopping moments for every customer.