Seasoned Customer Experience Coordinator – Front‑End Operations & Loyalty Program Specialist – Drive Exceptional Guest Service at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, redefining how shoppers discover, experience, and enjoy premium brands at unbeatable prices. With a footprint spanning more than 40 countries, we bring together a curated mix of designer, lifestyle, and everyday essentials that resonate with a diverse, value‑driven audience. Our mission is simple yet powerful: to create a seamless, joyful, and personalized shopping journey that turns first‑time visitors into lifelong advocates.

As a Fortune 100 company, brighthush thrives on a culture that blends innovation, inclusivity, and an unwavering commitment to customer delight. Every employee, from the front‑line associate to the executive suite, is empowered to contribute ideas, challenge the status quo, and shape the future of retail. If you’re passionate about people, performance, and progress, brighthush offers a dynamic environment where your talents can flourish, your learning can accelerate, and your impact can be felt across millions of households worldwide.

Position Overview

We are looking for an energetic, customer‑centric Customer Experience Coordinator to lead our front‑end team at a flagship brighthush store. In this pivotal role, you will be the face of the brand, ensuring that every guest receives prompt, courteous service and that our loyalty programs are promoted with enthusiasm and precision. You will mentor associates, maintain store standards, and collaborate closely with store management to drive sales, safety, and operational excellence.

As a front‑end leader, you will blend people skills with operational acumen, creating a high‑energy environment that balances speed, accuracy, and a personal touch. Your influence will shape the first impression of every shopper, turning routine transactions into memorable moments that reinforce brand loyalty.

Key Responsibilities

• Team Leadership & Scheduling: Lead a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Customer Service Excellence: Model outstanding customer service by engaging with shoppers, addressing inquiries, and resolving concerns swiftly.
• Training & Development: Train and mentor associates on front‑end principles, personalizing the customer experience, and promoting loyalty programs.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Operational Collaboration: Collaborate with store management to set priorities, communicate updates, and provide constructive feedback.
• Compliance & Safety: Ensure compliance with all labor laws, company policies, and safety procedures.
• Loss Prevention: Support shrink reduction initiatives and participate in loss prevention programs.
• Customer Issue Resolution: Handle customer concerns and issues promptly, turning potential challenges into positive experiences.
• Plan Execution: Assist in the execution of store plan activities, prioritizing tasks to meet sales and operational goals.
• Additional Duties: Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others, fostering a culture of continuous improvement.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in safety and loss prevention initiatives.
• Demonstrated ability to analyze sales data and implement actionable insights.
• Prior experience in a fast‑paced retail environment with high customer traffic.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to inspire a team.
• Analytical thinking to identify trends, solve problems, and drive performance.
• Adaptability to evolving retail technologies and customer expectations.
• Integrity and confidentiality in handling sensitive information.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and visual planning.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects and community outreach.
• Regular performance reviews that highlight strengths and outline growth pathways.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where diversity is celebrated and every voice matters. Our culture is defined by:

• Collaborative teamwork that encourages idea sharing across all levels.
• A commitment to employee well‑being, with programs that support mental health, physical fitness, and work‑life balance.
• Recognition programs that reward outstanding performance and innovation.
• Opportunities to engage in community service and volunteer initiatives.
• A dynamic retail environment that blends traditional in‑store experiences with cutting‑edge technology.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44 (dependent on experience and qualifications), brighthush offers a comprehensive benefits package designed to support you both professionally and personally:

• Competitive base salary with potential for performance bonuses.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount program across all brighthush brands.
• Life and disability insurance, including short‑term and long‑term coverage.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and smoking cessation support.
• Pet insurance and legal assistance services.
• Credit union referral bonuses and scholarship programs.
• Adoption assistance and other family‑friendly benefits.

How to Apply

Ready to elevate your career and make a real difference in the lives of millions of shoppers? Click the link below to submit your application and join the brighthush family.