Senior Specialist Customer Service Representative – Data Accuracy & Medical Records Coordination Lead, Phoenix, Full‑Time, Healthcare Data Management Excellence

About brighthush and the Opportunity

At brighthush, we are not just a technology company – we are a catalyst for better patient care. By harnessing cutting‑edge data analytics, secure cloud infrastructure, and a deep understanding of clinical workflows, we empower hospitals, physician practices, and health systems to make faster, more informed decisions. Our Phoenix office is the beating heart of this mission, where a diverse team of data stewards, software engineers, and customer advocates collaborate to transform raw health information into actionable insights.

We are expanding our footprint in Phoenix and are on the lookout for a Senior Specialist Customer Service Representative who thrives on precision, enjoys building relationships with healthcare professionals, and is passionate about safeguarding data integrity. If you are ready to play a pivotal role in a fast‑paced, mission‑driven environment, this is the position for you.

Key Responsibilities

• Data Entry & Verification: Input and validate patient demographics, clinical encounters, and billing information into our secure electronic health record (EHR) platform with 100% accuracy, ensuring compliance with HIPAA and internal quality protocols.
• Medical Terminology Management: Translate clinical documentation, lab results, and referral notes into standardized data fields using your in‑depth knowledge of medical terminology and coding conventions.
• Multi‑System Proficiency: Seamlessly navigate our proprietary CRM, EHR, billing, and analytics dashboards, reconciling data across platforms to maintain a single source of truth.
• Outbound Outreach: Conduct courteous, professional outbound calls to clinics, hospitals, and physician offices to request missing records, clarify documentation, and confirm data accuracy, building strong, trust‑based relationships.
• Quality Assurance & Continuous Improvement: Perform regular audits of entered data, identify discrepancies, and collaborate with the quality team to implement corrective actions and process enhancements.
• Cross‑Functional Collaboration: Partner with data analytics, compliance, and customer support teams to resolve issues, share insights, and contribute to continuous improvement initiatives.
• Compliance & Confidentiality: Adhere strictly to all privacy regulations, internal policies, and ethical guidelines when handling sensitive medical information.
• Documentation & Reporting: Maintain detailed logs of data entry activities, outreach outcomes, and quality metrics, providing actionable reports to leadership.
• Training & Mentorship: Mentor junior team members on best practices for data entry, medical terminology, and customer engagement.

Essential Qualifications

• Minimum of 1 year experience in medical data entry, clinical informatics, or customer service within a healthcare setting.
• Strong familiarity with medical terminology, ICD‑10, CPT, and clinical documentation practices.
• Exceptional data entry accuracy (≥99.5%) and meticulous attention to detail.
• Proficiency in using multiple software systems, with a demonstrated ability to learn new tools quickly.
• Excellent verbal communication skills, comfortable on the phone, and able to convey complex information clearly and professionally.
• Reliable, punctual, and able to commit to a full‑time, on‑site schedule (Monday‑Friday).
• High level of integrity and a strong commitment to maintaining confidentiality.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Experience working in a clinical or hospital setting (in‑patient or outpatient).
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM platforms.
• Previous experience in a call center or customer support environment handling high call volumes.
• Demonstrated ability to work independently while also thriving in a collaborative team setting.
• Experience with data quality tools (e.g., data profiling, validation scripts) is a plus.

Skills & Competencies

• Technical Proficiency: Comfortable with data management tools, spreadsheets, and database queries.
• Analytical Thinking: Ability to identify patterns, spot errors, and propose solutions.
• Communication: Clear, concise, and professional in both written and verbal interactions.
• Time Management: Prioritize tasks effectively to meet daily and weekly targets.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Customer‑Centric Mindset: Focus on delivering exceptional service to internal and external stakeholders.
• Problem‑Solving: Quickly diagnose issues and develop actionable solutions.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Specialist Customer Service Representative, you will have the opportunity to:

• Progress into senior data management or quality assurance roles, such as Data Quality Lead or Compliance Manager.
• Take on project leadership responsibilities for process improvement initiatives, driving efficiency across the data pipeline.
• Participate in ongoing training programs covering advanced medical terminology, data analytics, and regulatory compliance.
• Earn certifications such as Certified Medical Records Technician (CMRT) or Certified Professional in Healthcare Information Management Systems (CPHIMS) through our tuition reimbursement program.
• Engage with cross‑functional teams to influence product development and customer experience strategies.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in health data management.

Work Environment & Company Culture

Our Phoenix office is a vibrant, collaborative space designed to foster creativity and teamwork. You’ll find:

• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Flexible work arrangements, including hybrid options for roles that allow remote work.
• Regular team‑building events, wellness programs, and community outreach initiatives.
• State‑of‑the‑art technology infrastructure that empowers you to work efficiently and securely.
• Transparent communication from leadership, with regular town‑hall meetings and feedback loops.
• Opportunities to contribute to corporate social responsibility projects that benefit local healthcare providers.

Compensation & Benefits

While the base pay for this role starts at $19 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Employee assistance program and mental health resources.
• Professional development stipend and tuition reimbursement.
• On‑site wellness amenities such as a fitness center and healthy snack bar.
• Commuter benefits and parking assistance.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re contributing to a mission that directly impacts patient care and healthcare efficiency. You’ll work alongside passionate professionals who are committed to excellence, innovation, and community impact. Our culture values your unique perspective, encourages continuous learning, and rewards your dedication with tangible growth opportunities.

We celebrate achievements, support professional development, and foster an environment where every voice is heard. Whether you’re a seasoned data steward or a rising star in customer service, you’ll find a place to grow, learn, and make a difference.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that is shaping the future of healthcare data management.

Apply to this position at brighthush

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.