Seasoned Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion for Midtown Retail Hub at brighthush

About brighthush and the Retail Experience Revolution

brighthush is more than a retailer; it’s a movement that reimagines the way people shop. With flagship stores in major cities, high‑traffic outlets across the country, and state‑of‑the‑art distribution centers, we blend the thrill of discovery with the confidence of unbeatable value. Our stores are vibrant communities where every customer feels welcomed, informed, and rewarded. At brighthush, we believe that the heart of retail lies in human connection, and every interaction is an opportunity to create lasting impressions, build loyalty, and drive sustainable growth.

Why Join brighthush?

• Impactful Role: Shape the customer journey from the moment they step inside to the moment they leave, turning every visit into a memorable experience.
• Career Growth: Accelerate your career with clear pathways to senior leadership positions, including Store Manager, District Manager, and beyond.
• Learning Culture: Access continuous training, mentorship, and industry‑leading resources that keep you at the forefront of retail innovation.
• Inclusive Environment: Work in a workplace that celebrates diversity, fosters collaboration, and values every voice.
• Competitive Compensation: Earn a starting hourly rate of $13.25 to $13.75, with performance‑based incentives that reward excellence.
• Comprehensive Benefits: Enjoy health, dental, vision, retirement plans, paid time off, and a host of wellness perks that support your well‑being.

Key Responsibilities

As the Customer Experience Coordinator, you will be the linchpin between associates, customers, and leadership. Your day‑to‑day duties will include:

• Creating a welcoming, organized, and safe store environment that reflects brighthush’s brand values.
• Leading by example—engaging with customers, demonstrating product knowledge, and promoting loyalty programs.
• Training and mentoring front‑end associates on customer service excellence, POS operations, and store merchandising.
• Coordinating register assignments, POS coverage, and break schedules to maintain optimal staffing levels.
• Addressing customer concerns promptly, turning challenges into opportunities for delight.
• Ensuring associates adhere to store plans, operational standards, and safety protocols.
• Communicating priorities, progress, and feedback to both management and team members.
• Collaborating with store leadership on training needs, performance metrics, and shrink reduction initiatives.
• Promoting credit and loyalty programs to enhance customer retention and revenue.
• Maintaining confidentiality, upholding honesty and integrity in all interactions.
• Participating in safety drills, inventory audits, and continuous improvement projects.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proficiency in POS systems and cash handling procedures.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Team‑player mindset—collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Flexible availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of loyalty program management and customer retention strategies.
• Prior exposure to safety compliance and store audit processes.
• Leadership training or certification in retail operations.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering exceptional service and exceeding expectations.
• Leadership Presence: Ability to inspire, coach, and motivate a team toward shared goals.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Quickly identify root causes and implement effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Integrity & Ethics: Uphold brighthush’s values of honesty, confidentiality, and respect.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for Store Manager or District Manager roles.
• Access to brighthush’s internal training portal, covering everything from retail analytics to advanced customer service techniques.
• Mentorship from seasoned leaders who have navigated the path you’re on.
• Opportunities to participate in cross‑functional projects, such as merchandising strategy, inventory optimization, and digital integration.
• Regular performance reviews that highlight strengths and outline actionable growth plans.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and respect. Our culture is defined by:

• Inclusive Leadership: Every team member’s voice is heard and valued.
• Open Communication: Transparent decision‑making and regular feedback loops.
• Employee Well‑Being: Programs that support mental, physical, and financial health.
• Community Engagement: Initiatives that give back to the neighborhoods we serve.
• Recognition & Rewards: Celebrating achievements through awards, bonuses, and public acknowledgment.

Compensation & Benefits

While the base hourly rate for this role ranges from $13.25 to $13.75, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program—shop at brighthush stores and enjoy savings.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Employee assistance program (EAP) for personal and family support.
• Life insurance, short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Adoption assistance and scholarship programs for employees’ children.

How to Apply

Ready to elevate your career and make a real difference in the retail experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion, skills, and vision align with our mission to deliver unmatched customer delight.

Apply to this job

brighthush’s Commitment to Diversity & Inclusion

brighthush proudly embraces a workforce that reflects the communities we serve. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join Us and Shape the Future of Retail

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of creating memorable shopping moments, fostering loyalty, and driving business growth. Your leadership will inspire associates, delight customers, and elevate the brighthush brand. If you’re ready to take on a role that blends strategy, service, and innovation, we invite you to apply today and become a pivotal part of our success story.