Dynamic Remote Enrollment & Customer Success Specialist – Accelerate Growth & Deliver Exceptional Service for brighthush’s Cutting‑Edge Swim Education Programs

About brighthush

brighthush is more than a swim education provider; it’s a movement that redefines how families experience water safety. From toddlers learning their first strokes to adults mastering advanced techniques, our curriculum blends science, play, and community. With state‑of‑the‑art aquatic centers, certified instructors, and a digital platform that tracks progress in real time, we empower families to build confidence in the water while fostering lifelong learning. Our mission is simple: make water a place of joy, safety, and growth for everyone.

Why Join brighthush?

At brighthush, every team member is a catalyst for change. Whether you’re a seasoned professional or a fresh graduate, you’ll find a culture that celebrates curiosity, encourages autonomy, and rewards results. Here’s why our remote workforce thrives:

• Remote Flexibility: Work from any location with a reliable internet connection and a dedicated home office.
• Clear Growth Pathways: Seamless transition from part‑time to full‑time, and opportunities to move into leadership or specialized roles.
• Impactful Work: Every interaction shapes a family’s journey toward water confidence.
• Inclusive Culture: A diverse, collaborative team that values every perspective.
• Professional Development: Access to webinars, mentorship, and a learning stipend to sharpen your skills.

Key Responsibilities

As a Remote Enrollment & Customer Success Specialist, you’ll be the first touchpoint for prospective students and their families. Your role blends sales expertise with exceptional service, ensuring a frictionless enrollment experience.

• Respond to inbound inquiries via phone, email, and live chat with accuracy and enthusiasm.
• Guide prospects through the enrollment funnel—collecting documentation, explaining schedules, and confirming payments.
• Maintain up‑to‑date knowledge of all programs, special offers, and policy changes.
• Track and update interactions in our CRM, ensuring data integrity and timely follow‑ups.
• Identify upsell opportunities (advanced classes, membership packages) and present them consultatively.
• Collaborate with marketing to refine messaging, improve FAQs, and develop outreach materials.
• Handle concerns and complaints with empathy, turning challenges into positive outcomes.
• Analyze call metrics and customer feedback to propose process improvements.
• Participate in regular training sessions and team meetings to stay aligned with company goals.

Essential Qualifications

We’re looking for candidates who bring both experience and a passion for service. The following qualifications are essential:

• Minimum of 2 years of customer service or sales experience, preferably in a remote or virtual setting.
• Proven ability to manage multiple tasks efficiently in a distraction‑free environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving skills and a proactive mindset.
• Comfortable using CRM platforms, ticketing systems, and Microsoft Office or Google Workspace.
• Self‑motivated, with a strong work ethic and a commitment to meeting or exceeding performance targets.
• High‑quality home office setup with a reliable high‑speed internet connection.
• Availability to work a minimum of 20 hours per week, with flexible scheduling options.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the swim education, fitness, or wellness industry.
• Knowledge of water safety standards and swim instruction methodologies.
• Multilingual abilities, especially Spanish or other widely spoken languages.
• Prior experience with sales funnels, lead generation, and conversion optimization.
• Familiarity with remote collaboration tools such as Slack, Zoom, and Asana.

Key Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always put the customer’s needs first.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Prioritize tasks and meet deadlines consistently.
• Team Collaboration: Work effectively with cross‑functional teams.
• Analytical Thinking: Use data to drive decisions and improvements.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Remote Enrollment & Customer Success Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior team members and leaders who share their expertise and insights.
• Opportunities to transition into full‑time roles, such as Enrollment Manager, Sales Lead, or Customer Success Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with clear pathways for advancement and salary adjustments.

Work Environment & Company Culture

brighthush fosters a culture of innovation, respect, and community. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack and Microsoft Teams.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling that respects personal commitments.
• Recognition programs that celebrate achievements, milestones, and contributions.

Compensation, Perks, and Benefits

We offer a competitive hourly rate and a comprehensive benefits package designed to support your well‑being and growth:

• Hourly Pay: $20.00 per hour.
• Minimum Hours: 20 hours per week.
• Potential for overtime and bonus opportunities based on performance.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Discounts on brighthush swim programs and partner services.

How to Apply

Ready to make a splash in the swim education industry? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us continue to inspire confidence in the water.

Apply to This Job

Closing Thoughts

At brighthush, every conversation you have can transform a family’s experience and empower a child’s confidence in the water. If you thrive in a remote setting, love helping people, and are eager to grow your career in a dynamic, purpose‑driven environment, we want to hear from you. Join us, and let’s make waves together.