Seasoned Customer Experience Coordinator – Retail Excellence & Front‑Line Leadership – Champion Shopper Delight, Loyalty Growth, and Operational Excellence at brighthush

Welcome to brighthush – Where Every Shopper Feels Like a VIP

At brighthush, we’re more than a retailer; we’re a global movement that redefines the off‑price shopping experience. With a presence in over 30 countries, we bring premium brands to everyday shoppers at prices that feel like a win. Our stores are community hubs where style, sustainability, and customer obsession intersect. Every associate at brighthush is a brand ambassador, and every interaction is an opportunity to create a memorable moment that keeps shoppers coming back.

Why brighthush? – A Fortune 100 Leader with a Heart for Innovation

As a Fortune 100 leader in the off‑price sector, brighthush blends the stability of a well‑established brand with the agility of a fast‑moving retail environment. We empower our people to innovate, experiment, and own their ideas from the front line to the executive suite. Whether you’re coordinating a bustling team, optimizing store operations, or shaping the next generation of retail leaders, your work will directly influence the customer journey and the company’s growth trajectory.

Role Overview – The Pulse of Our Store

The Customer Experience Coordinator is the heartbeat of our store’s daily operations. You will blend leadership, service excellence, and operational acumen to create a seamless, delightful experience for every shopper. Your influence will ripple across the team, the store, and the broader brighthush community.

Key Responsibilities

• Lead Front‑Line Excellence: Direct a high‑performing team of Associates, ensuring every customer receives prompt, courteous service and is guided toward loyalty program benefits.
• Model Outstanding Service: Engage personally with shoppers, embodying brighthush’s commitment to quality, care, and authenticity.
• Create a Positive Atmosphere: Maintain a clean, organized, and welcoming store environment that reflects brighthush’s standards and enhances the shopping experience.
• Mentor & Train: Coach Associates on front‑end principles, customer personalization, and loyalty program promotion, fostering a culture of continuous improvement.
• Operational Management: Assign registers, coordinate POS coverage, and schedule breaks to guarantee seamless service during peak periods.
• Resolve Customer Issues: Address concerns swiftly, turning challenges into opportunities for delight and reinforcing customer trust.
• Enforce Store Plans: Ensure Associates execute tasks in alignment with the store plan, prioritizing effectively during high‑traffic periods.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency and teamwork.
• Recognize & Provide Feedback: Celebrate successes and offer constructive guidance to drive continuous improvement.
• Collaborate on Training: Work with management to identify training needs and develop programs that enhance Associate performance.
• Adhere to Policies: Ensure compliance with labor laws, company policies, and safety procedures.
• Promote Loyalty & Credit Programs: Drive enrollment and usage of brighthush loyalty and credit initiatives, boosting customer retention.
• Support Shrink Reduction: Participate in initiatives that minimize loss and protect inventory.
• Champion Safety: Maintain a safe environment for customers and Associates alike.
• Additional Duties: Undertake other responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Ability to multitask and adapt quickly to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in managing a flexible schedule, including nights and weekends.
• Team player who collaborates effectively with peers and supervisors.
• Demonstrated ability to train and develop others.

Preferred Qualifications

• Experience with POS systems and register management.
• Background in customer loyalty program promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Previous exposure to shrink reduction initiatives.
• Strong analytical skills to assess performance metrics and drive improvements.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership: Ability to inspire, coach, and motivate a diverse team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrives in fast‑paced, dynamic environments.
• Data‑Driven Decision Making: Uses metrics to guide actions and measure success.
• Integrity: Upholds honesty, confidentiality, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, inventory, and marketing teams.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or customer loyalty initiatives.
• Continuous learning through workshops, e‑learning modules, and industry conferences.
• Access to a robust internal career portal that highlights upcoming roles and skill gaps.
• Regular performance reviews that align your growth with the company’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our values—innovation, teamwork, and customer focus—guide everything we do. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and cross‑team partnerships.
• Regular team events, recognition programs, and community outreach initiatives.
• A commitment to diversity and inclusion, ensuring a welcoming environment for all.
• Flexible work arrangements and a supportive leadership team that values work‑life balance.
• Access to wellness programs, including on‑site fitness classes and mental health resources.
• Employee resource groups that celebrate cultural, gender, and interest‑based communities.

Compensation & Benefits

While the starting pay for this role ranges from $14.50 to $15.00 per hour, actual compensation is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• 401(k) retirement plan with company match for eligible employees.
• Health, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Employee assistance programs (EAP) and wellness resources.
• Discounts on merchandise, childcare, pet care, and legal services.
• Scholarship programs and adoption assistance.
• Referral bonuses for bringing talented peers into the brighthush family.
• Employee stock purchase plan (ESPP) for long‑term investment.

How to Apply

Ready to elevate your career and make a tangible difference in the retail experience? Click the link below to submit your application and join the brighthush team:

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Closing Statement

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our mission to deliver unparalleled service and value to our customers. Your leadership will shape the daily experience of shoppers, inspire your team, and drive the success of our stores. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to grow with a global leader, we encourage you to apply today. Join brighthush and help us redefine the future of off‑price retail.