Senior Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Driving Exceptional Shopper Journeys, Store Performance, and Brand Loyalty at brighthush

Welcome to brighthush – A Global Retail Revolution

At brighthush, we’re more than a retailer; we’re a worldwide movement that redefines how people shop for style and savings. With a footprint that spans over 5,000 stores across North America, Europe, and Asia, we set the gold standard for off‑price retail by blending unbeatable prices with a curated, high‑quality product mix. Our success is rooted in a culture of innovation, inclusivity, and an unwavering commitment to delight every customer who walks through our doors.

Every employee at brighthush is a living ambassador of our brand. We invest in continuous learning, empower teams to own their growth, and celebrate the diverse perspectives that make our community stronger. Whether you’re on the front lines of a bustling store, coordinating logistics in a distribution center, or shaping strategy in one of our corporate hubs, you’ll find a collaborative environment that values creativity, curiosity, and a passion for excellence.

Why This Role Matters – The Heartbeat of the Shopper Journey

As a Retail Customer Experience Coordinator, you will become the pulse of the shopper journey. You’ll lead a dynamic team of Associates, champion our loyalty initiatives, and ensure every visitor leaves brighthush feeling valued, excited, and eager to return. Your impact will ripple through sales, customer satisfaction, and brand advocacy, directly influencing the growth of our stores and the loyalty of our customers.

Role Overview – What You’ll Do Every Day

In this role, you will be the catalyst for a seamless, customer‑centric environment. Your day‑to‑day tasks will include:

• Lead by Example: Engage with shoppers, greet them warmly, and model the highest standards of service. Your presence sets the tone for the entire front‑end team, ensuring that every interaction reflects brighthush’s commitment to excellence.
• Team Leadership: Oversee a front‑end team of Associates, assign registers, coordinate breaks, and ensure coverage during peak times. You’ll balance staffing needs with operational demands, fostering a collaborative atmosphere that empowers team members to perform at their best.
• Training & Development: Design and deliver training sessions on customer service best practices, merchandising techniques, and loyalty program promotion. You’ll create engaging learning experiences that translate into measurable improvements in sales and customer satisfaction.
• Customer Advocacy: Resolve customer concerns promptly, turning potential issues into opportunities for loyalty and repeat business. Your ability to listen, empathize, and act decisively will reinforce brighthush’s reputation for outstanding service.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s brand standards. You’ll conduct regular audits, coordinate with the visual merchandising team, and ensure that every product is presented in its best light.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements. You’ll use data-driven insights to coach Associates, celebrate successes, and address areas for growth.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers. Your vigilance helps maintain a safe, compliant, and welcoming environment for everyone.
• Data & Reporting: Track key metrics such as sales, customer satisfaction scores, and shrinkage, and report findings to senior management. Your analytical insights inform strategic decisions that drive store performance.
• Collaboration: Partner with store management to identify training needs, improve processes, and drive store growth. You’ll act as a bridge between front‑end operations and corporate initiatives, ensuring alignment and continuous improvement.
• Continuous Improvement: Participate in store shrink reduction initiatives, safety audits, and customer experience enhancements. Your proactive mindset helps identify opportunities for innovation and operational excellence.

Additional Impact Areas

• Digital Integration: Work with the e‑commerce team to ensure a consistent omnichannel experience, including in‑store pickup and returns. You’ll help customers navigate digital tools, enhancing convenience and satisfaction.
• Community Engagement: Represent brighthush at local events, fostering relationships with neighborhood leaders and influencers. Your outreach strengthens brand presence and builds lasting community ties.
• Innovation Champion: Test and implement new service concepts, such as mobile checkout or personalized styling sessions, to keep the brand ahead of market trends. Your creativity fuels continuous evolution in the customer experience.

Essential Qualifications – What We Expect

• Retail Experience: Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role. You’ll bring hands‑on knowledge of store operations and a proven track record of motivating teams.
• Merchandising Acumen: Strong understanding of merchandising principles and visual display techniques. You’ll ensure that product placement drives sales and enhances the shopper’s journey.
• Multitasking Proficiency: Proven ability to multitask in a fast‑paced environment while maintaining attention to detail. Your organizational skills keep the front‑end running smoothly during peak periods.
• Communication Excellence: Excellent verbal and written communication skills, with a knack for building rapport with diverse audiences. You’ll articulate brand values and inspire confidence in both customers and Associates.
• Adaptability: Demonstrated ability to adapt quickly to changing priorities and unexpected situations. Your flexibility ensures that the store remains resilient in the face of challenges.
• Team‑Player Mindset: Capable of collaborating effectively with peers, supervisors, and cross‑functional teams. Your collaborative spirit drives collective success.
• Technical Proficiency: Proficiency in POS systems, inventory management software, and basic data analysis tools. You’ll leverage technology to streamline operations and enhance decision‑making.
• Values Alignment: Commitment to upholding brighthush’s values of honesty, integrity, and customer focus. Your integrity builds trust with customers and colleagues alike.

Preferred Qualifications – The Extra Edge

• High‑Volume Retail Experience: Experience in a high‑volume retail environment with a focus on customer loyalty programs. You’ll bring insights that elevate loyalty engagement and drive repeat business.
• Training & Coaching Background: Background in training or coaching Associates, with measurable improvements in performance metrics. Your coaching skills translate into higher productivity and stronger team cohesion.
• Regulatory Knowledge: Knowledge of labor regulations, safety standards, and compliance requirements. You’ll ensure that the store operates within legal and ethical boundaries.
• Leadership Development: Leadership training or certification in retail management. Your formal training enhances your strategic thinking and people‑management capabilities.
• Multilingual Abilities: Fluency in multiple languages to serve a diverse customer base. Your language skills broaden our reach and improve customer satisfaction.

Key Skills & Competencies – What Makes You Successful

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences that exceed expectations.
• Analytical Thinking: Strong analytical skills to interpret sales data, customer feedback, and operational metrics, turning insights into action.
• Problem‑Solving: Effective problem‑solving abilities, turning challenges into opportunities for growth and innovation.
• Emotional Intelligence: High emotional intelligence, enabling you to read customer cues and respond with empathy and professionalism.
• Organizational Prowess: Mastery of scheduling, inventory control, and daily operational coordination to keep the front‑end running smoothly.
• Adaptability: Thriving in dynamic environments and embracing change as a catalyst for improvement.
• Leadership Presence: Inspiring confidence and motivating Associates to exceed expectations through clear vision and supportive coaching.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, every role is a stepping stone toward greater responsibility. As a Retail Customer Experience Coordinator, you’ll have the chance to:

• Advance to Store Manager or District Manager positions, overseeing multiple locations and shaping regional strategy.
• Transition into corporate roles in merchandising, operations, or customer experience strategy, leveraging on‑the‑ground insights at the executive level.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that broaden your skill set.
• Attend industry conferences, workshops, and training sessions to stay ahead of retail trends and best practices.
• Leverage brighthush’s internal mobility platform to explore new career paths within the organization, ensuring continuous professional growth.

Culture & Work Environment – What It’s Like to Work at brighthush

brighthush is built on a foundation of inclusion, respect, and collaboration. Our culture is defined by:

• Open communication channels that encourage feedback and idea sharing across all levels.
• A supportive environment where every voice is heard and valued, fostering a sense of belonging.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices and workplace initiatives.
• Team‑building activities, community service projects, and employee recognition events that strengthen camaraderie.
• Flexible scheduling options to accommodate personal commitments and promote work‑life harmony.

Compensation, Perks, and Benefits – We Reward Your Excellence

While specific compensation details vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards, ensuring you’re rewarded for your expertise.
• Performance bonuses tied to store sales, customer satisfaction, and operational excellence, providing tangible incentives.
• Employee discount program, allowing you to shop at brighthush for less and experience our products firsthand.
• Health and wellness benefits, including medical, dental, vision, and mental health resources to support your overall well‑being.
• Retirement savings plan with company match, helping you build a secure financial future.
• Paid time off, parental leave, and holiday schedules that respect your personal life.
• Professional development budget for courses, certifications, and conferences, empowering continuous learning.
• Employee assistance program (EAP) and wellness initiatives that promote a healthy, balanced lifestyle.

How to Apply – Join the brighthush Family

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and start your journey with us.

Apply to this position at brighthush

We Celebrate Diversity – Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.