Seasoned Customer Experience Coordinator – Retail Operations & Associate Development Leader – Driving Shopper Delight & Team Excellence at brighthush

About brighthush

brighthush is a global powerhouse in the off‑price retail arena, celebrated for delivering premium merchandise at unbeatable prices. With a footprint that spans more than 30 countries, brighthush operates iconic brands such as TJ Maxx, Marshalls, HomeGoods, and Winners. Our reputation is built on relentless innovation, an unwavering focus on the customer, and a culture that champions diversity, collaboration, and continuous learning. As a Fortune 100 organization, we are committed to creating an inclusive environment where every team member can thrive, grow, and leave a lasting impact.

Why brighthush is the Place to Elevate Your Retail Career

At brighthush, we believe that the foundation of an exceptional shopping experience is an empowered associate. As a Customer Experience Coordinator, you will serve as the critical bridge between our front‑line talent and the broader operational strategy, ensuring every shopper exits our stores feeling valued, informed, and eager to return. This role offers:

• Hands‑on leadership in a fast‑paced, high‑volume retail environment
• Opportunities to mentor and develop high‑potential talent into future leaders
• Exposure to cross‑functional initiatives that shape the future of retail
• A supportive culture that rewards innovation, integrity, and teamwork
• Competitive compensation, comprehensive benefits, and a clear career progression path

Key Responsibilities

As the Customer Experience Coordinator, you will orchestrate a seamless, customer‑centric experience across every touchpoint. Your day‑to‑day activities will include:

• Associate Leadership & Development – Design, deliver, and refine training programs that empower associates to master front‑end principles, personalize customer interactions, and promote loyalty programs.
• Operational Oversight – Allocate register responsibilities, manage POS coverage, coordinate break schedules, and ensure all associates execute tasks in alignment with store plans and performance metrics.
• Address customer concerns promptly, turning potential issues into opportunities for delight and brand advocacy.
• Collaborate with store management to identify training needs, develop learning solutions, and evaluate effectiveness.
• Maintain strict adherence to labor laws, company policies, and safety protocols, ensuring a compliant and secure work environment.
• Drive shrink reduction initiatives, support inventory accuracy, and collaborate with the merchandising team to optimize product placement.
• Promote credit and loyalty programs to enhance customer retention, increase basket size, and drive revenue growth.
• Serve as a role model for honesty, integrity, and confidentiality in all interactions with customers, associates, and leadership.
• Participate in cross‑departmental projects that improve store performance, elevate the customer experience, and streamline operations.
• Perform additional duties as assigned to support overall store success and strategic objectives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques, visual presentation, and inventory management.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt quickly to changing priorities in a high‑volume environment.
• Proficiency in using POS systems and retail software (e.g., SAP, Oracle, or proprietary platforms).
• Demonstrated ability to train, coach, and develop others, fostering a culture of continuous improvement.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• High level of professionalism, integrity, and a customer‑first mindset.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer experience and operational excellence.
• Knowledge of labor regulations, compliance standards, and safety best practices.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous experience in a coaching or mentoring role, with measurable impact on associate performance.
• Strong analytical skills to assess performance metrics, identify trends, and drive improvement initiatives.

Core Skills & Competencies

• Leadership & Coaching – Inspire and guide associates to achieve their best, fostering a culture of accountability and growth.
• Customer Focus – Anticipate and exceed shopper expectations, turning every interaction into a memorable experience.
• Problem Solving – Resolve issues efficiently and creatively, turning challenges into opportunities for improvement.
• Collaboration – Work effectively with cross‑functional teams, aligning goals and driving collective success.
• Data‑Driven Decision Making – Use metrics and analytics to inform strategy, measure impact, and continuously refine processes.
• Adaptability – Thrive in a fast‑moving retail environment, embracing change and driving innovation.
• Integrity & Confidentiality – Uphold the highest ethical standards, protecting sensitive information and building trust.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership and strategic initiatives that shape the future of retail.
• Participate in leadership development programs designed to prepare you for higher roles such as Store Manager, District Manager, or Regional Director.
• Access continuous learning resources, including online courses, workshops, and mentorship from industry experts.
• Lead cross‑functional projects that span merchandising, marketing, and operations, showcasing your ability to drive results.
• Navigate a clear career ladder with defined milestones, performance metrics, and promotion pathways.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion – Celebrating differences and promoting equal opportunity for all.
• Collaboration – Teamwork across departments to achieve shared goals and deliver exceptional value.
• Innovation – Encouraging creative solutions that enhance the customer journey and operational efficiency.
• Recognition – Celebrating achievements through awards, shout‑outs, and performance bonuses.
• Work‑Life Balance – Flexible scheduling and supportive policies that help you thrive both professionally and personally.

Compensation & Benefits

We offer a competitive hourly wage ranging from $17.00 to $17.50 per hour, with actual pay determined by experience, skills, and performance. In addition to your base salary, you will enjoy a comprehensive benefits package that includes:

• Associate discount on merchandise
• Employee Assistance Program (EAP) and smoking cessation support
• Bereavement leave and compassionate care options
• 401(k) plan with company match for eligible employees
• Health, dental, and vision coverage (including HSA and FSA options)
• Life insurance and short/long‑term disability coverage
• Paid parental leave, holidays, vacation, and sick days
• Auto and home insurance discounts
• Pet and legal insurance options
• Credit union referral bonuses
• Scholarship program and adoption assistance for qualifying employees
• Childcare and cell phone discounts
• Flexible work arrangements and remote work options where applicable

Location & Schedule

Position: Customer Experience Coordinator Location: 1450 Ala Moana Boulevard, Space 1030, Honolulu, HI Schedule: Flexible – includes nights, weekends, and holidays as required.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

As a Customer Experience Coordinator, you will be at the heart of our mission to deliver exceptional value and unforgettable shopping experiences. If you are passionate about retail, eager to lead, and ready to grow within a dynamic, supportive organization, we want to hear from you. Apply now and become part of a team that is redefining the future of off‑price retail.