Seasoned Customer Experience Leader – Front‑End Store Operations & Loyalty Program Champion – Drive Retail Excellence at brighthush

About brighthush

brighthush has redefined the off‑price retail landscape by marrying high‑quality merchandise with unbeatable value. With a footprint that spans more than 50 countries, we empower shoppers to discover premium brands at a fraction of the cost, all while fostering a culture of curiosity, collaboration, and relentless customer focus. Our stores are more than retail spaces; they are community hubs where every interaction is an opportunity to delight, inspire, and build lasting loyalty. At brighthush, we invite every team member to bring their authentic self to work, to learn continuously, and to make a tangible impact on the lives of millions of shoppers worldwide.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant ecosystem where creativity meets commerce. We celebrate diversity, nurture talent, and reward innovation. As a Customer Experience Leader, you’ll have the chance to shape the frontline experience, mentor a high‑performing team, and drive loyalty programs that keep customers coming back. In return, we offer a competitive salary, a comprehensive benefits package, and a culture that values work‑life balance, professional growth, and community impact.

Key Responsibilities

• Lead by Example: Engage with every customer, demonstrating the highest standards of service and embodying brighthush’s brand values.
• Team Management: Oversee a team of Associates at the front of the store, ensuring they are motivated, trained, and equipped to deliver exceptional service.
• Customer Experience Design: Create a welcoming, organized, and visually appealing store environment that encourages exploration and purchase.
• Training & Development: Design and deliver coaching sessions on front‑end principles, customer personalization, and loyalty program promotion.
• POS & Operations Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure smooth transaction flow.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and Associates, fostering transparency and alignment.
• Recognition & Feedback: Offer constructive feedback and celebrate successes, building a culture of continuous improvement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage through engaging customer interactions.
• Shrink Reduction: Participate in initiatives that reduce loss and protect inventory integrity.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proficiency in training others and fostering a growth mindset.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and transaction processing.
• Background in safety compliance and loss prevention.
• Demonstrated success in coaching and developing high‑performing teams.
• Data‑driven mindset: ability to analyze sales metrics and customer feedback to inform decisions.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Problem‑Solving: Quick thinker who resolves issues with calm, decisive action.
• Communication: Clear, concise, and persuasive in both verbal and written forms.
• Adaptability: Thrives in a fast‑paced, dynamic retail environment.
• Collaboration: Works seamlessly across departments to achieve shared goals.
• Technology Savvy: Comfortable with POS software, inventory systems, and basic data analysis tools.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Leader, you’ll have access to:

• Structured leadership development programs that refine your coaching, decision‑making, and strategic thinking.
• Cross‑functional projects that expose you to merchandising, marketing, and supply‑chain operations.
• Mentorship from senior leaders who have navigated the path from associate to executive.
• Continuous learning resources, including online courses, workshops, and industry conferences.
• Clear advancement pathways to store manager, district manager, or regional leadership roles.

Work Environment & Company Culture

Our stores are more than retail spaces—they’re community hubs where shoppers feel welcomed and valued. At brighthush, you’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive policies that celebrate diversity in all its forms.
• Open‑door leadership that values transparency and employee feedback.
• Regular team events, recognition programs, and community outreach initiatives.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation & Benefits

We offer a competitive hourly rate of $14.75 to $15.25 per hour, with potential for overtime and performance bonuses. In addition, brighthush provides a robust benefits package that includes:

• Health, dental, and vision insurance (medical, dental, vision plans).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life insurance and short‑/long‑term disability coverage.
• Paid parental leave, paid holidays, vacation, and sick leave.
• 401(k) retirement plan with company match and employee contributions.
• Employee discount program on brighthush merchandise.
• Childcare and cell‑phone discount programs.
• Pet insurance and legal assistance.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Employee Assistance Program (EAP) and wellness resources.

How to Apply

Ready to elevate your career and make a lasting impact on the customer experience? Click the link below to submit your application and join the brighthush family. We’re excited to meet passionate, customer‑focused leaders who are eager to drive success and innovation.