Experienced Front‑Line Customer Experience Specialist – Leadership & Loyalty Program Champion for brighthush Retail Excellence

Welcome to brighthush – Where Value Meets Experience

brighthush is a global trailblazer in the off‑price retail arena, celebrated for delivering premium merchandise at unbeatable prices. Our stores are more than shopping destinations; they are vibrant community hubs where innovation, diversity, and customer obsession converge. Whether you’re stepping into one of our bustling distribution centers, flagship retail locations, or dynamic home offices, you’ll find a culture that nurtures talent, rewards excellence, and empowers every team member to make a real impact.

Why brighthush is the Destination for Ambitious Retail Leaders

At brighthush, we believe that exceptional customer service is the cornerstone of our success. As a Front‑Line Customer Experience Specialist, you will be the face of our brand, leading a team of associates to deliver memorable interactions, drive loyalty program adoption, and maintain a pristine store environment. This role offers:

• Hands‑on leadership experience in a fast‑paced retail setting.
• Opportunities to mentor and develop high‑performing teams.
• Clear career pathways from associate to store manager and beyond.
• Access to a comprehensive learning and development program.
• A culture that values integrity, teamwork, and customer obsession.

Key Responsibilities – Your Impact in Action

As a Customer Experience Specialist, you will be responsible for creating a welcoming, efficient, and engaging environment for every shopper. Your day‑to‑day duties will include:

• Team Leadership: Oversee a front‑of‑store team of associates, ensuring they are motivated, well‑trained, and aligned with store objectives.
• Customer Engagement: Lead by example, greeting customers, answering inquiries, and promoting loyalty programs such as the brighthush Rewards Club.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized, and safe store layout.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements.
• Training & Development: Mentor associates on front‑end best practices, merchandising techniques, and personalized customer service.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Business Goals: Support shrink reduction initiatives, inventory accuracy, and sales targets.
• Collaboration: Partner with store management to identify training needs and operational improvements.

Essential Qualifications – What We’re Looking For

We’re seeking individuals who bring a blend of experience, passion, and a customer‑first mindset:

• Minimum 1 year of retail experience in a high‑traffic environment.
• At least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising principles and visual display standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proactive team player who thrives in a collaborative setting.
• Commitment to maintaining confidentiality and upholding brand integrity.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications – Bonus Points

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program promotion and customer retention strategies.
• Background in training or coaching retail associates.
• Knowledge of POS systems and basic data entry.
• Experience in a fast‑moving retail environment with a focus on customer satisfaction.

Core Competencies & Skills – The DNA of Success

Success in this role hinges on a blend of soft and hard skills:

• Leadership & Influence: Inspire teams, drive performance, and foster a positive culture.
• Customer Focus: Anticipate needs, personalize interactions, and exceed expectations.
• Problem Solving: Resolve issues swiftly while maintaining composure.
• Communication: Convey information clearly to associates, customers, and management.
• Attention to Detail: Ensure store presentation, inventory accuracy, and compliance.
• Adaptability: Thrive in a dynamic, fast‑paced environment.
• Technology Proficiency: Comfortable using POS, inventory, and customer relationship tools.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in your professional development:

• Structured onboarding and continuous training programs.
• Mentorship from seasoned leaders across the organization.
• Clear progression paths from associate to store manager, district manager, and beyond.
• Access to internal job boards and cross‑functional projects.
• Leadership development workshops and certifications.

Work Environment & Culture – Thrive in a Supportive Community

Our stores are more than just retail spaces—they’re community hubs where teamwork, respect, and innovation thrive. You’ll experience:

• A supportive, inclusive culture that values every voice.
• Regular team meetings, recognition events, and open‑door communication.
• Collaborative problem‑solving and shared success.
• Employee resource groups and community outreach initiatives.
• Flexible scheduling to support work‑life balance.

Compensation & Benefits – Rewarding Your Hard Work

While the starting hourly rate for this position ranges from $14.75 to $15.25, your total compensation package includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid parental leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning tools.
• Scholarship and adoption assistance programs.

How to Apply – Join the brighthush Family

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, supports your growth, and celebrates your successes.

Location

Midlothian, VA – brighthush Store 0144