Seasoned Customer Experience & Operations Consultant – Remote, Temporary – Elevate CX & Ops at brighthush

About brighthush

brighthush is a trailblazing digital solutions powerhouse that empowers businesses worldwide to transform their customer journeys and operational frameworks. With a portfolio that spans from AI‑driven analytics to end‑to‑end service design, we partner with Fortune 500 companies, fast‑growing startups, and public sector leaders to deliver measurable impact. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our clients and our people.

Why This Role Matters

As a Seasoned Customer Experience & Operations Consultant, you will be the catalyst that turns complex challenges into streamlined, customer‑centric solutions. Your expertise will shape how our clients interact with their customers, how they manage internal processes, and how they ultimately achieve sustainable growth. This is a remote, temporary engagement that offers the flexibility to work from anywhere while delivering high‑impact results for a diverse portfolio of clients.

Key Responsibilities

• Client Engagement & Discovery: Conduct in‑depth stakeholder interviews, workshops, and data analyses to uncover pain points, opportunities, and strategic priorities.
• CX Strategy Development: Design and articulate comprehensive customer experience roadmaps that align with business goals, market trends, and emerging technologies.
• Operational Excellence: Map current processes, identify bottlenecks, and recommend process redesigns that improve efficiency, reduce cost, and enhance service quality.
• Change Management: Lead change initiatives, including communication plans, training programs, and adoption metrics to ensure smooth transitions.
• Performance Measurement: Define KPIs, build dashboards, and deliver actionable insights that track progress against CX and ops objectives.
• Cross‑Functional Collaboration: Partner with product, engineering, marketing, and sales teams to embed CX principles across the organization.
• Thought Leadership: Produce whitepapers, case studies, and internal knowledge bases that showcase best practices and lessons learned.
• Project Management: Oversee project timelines, budgets, and deliverables, ensuring high‑quality outputs within agreed scopes.
• Continuous Improvement: Stay abreast of industry trends, emerging tools, and regulatory changes to keep brighthush and its clients ahead of the curve.

Essential Qualifications

• 10+ years of experience in customer experience consulting, operations management, or a related field.
• Proven track record of delivering measurable CX improvements (e.g., NPS, CSAT, CES) and operational efficiencies (e.g., cycle time reduction, cost savings).
• Strong analytical skills with proficiency in data visualization tools (Tableau, Power BI) and statistical analysis.
• Excellent facilitation and presentation skills; comfortable speaking to C‑suite executives and cross‑functional teams.
• Project management certification (PMP, Prince2, or equivalent) is highly desirable.
• Experience with Agile and Lean Six Sigma methodologies.
• Remote work experience with a self‑motivated, disciplined approach to time management.
• Fluency in English; additional languages are a plus.

Preferred Qualifications & Skills

• Background in digital transformation, AI, or automation initiatives.
• Knowledge of CRM platforms (Salesforce, HubSpot) and customer journey mapping tools.
• Experience in the financial services, healthcare, or e‑commerce sectors.
• Strong storytelling ability to translate complex data into compelling narratives.
• Ability to mentor junior consultants and share best practices.

Core Competencies

• Strategic Thinking: Ability to see the big picture while paying attention to detail.
• Customer‑Centric Mindset: Passion for creating delightful experiences that drive loyalty.
• Analytical Rigor: Data‑driven decision making and hypothesis testing.
• Collaboration: Works seamlessly across disciplines and geographies.
• Adaptability: Thrives in fast‑changing environments and embraces ambiguity.
• Leadership: Influences without authority and inspires teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, your temporary assignment is a gateway to long‑term partnership. We offer:

• Structured mentorship programs with senior leaders.
• Access to a global knowledge hub featuring industry reports, webinars, and internal workshops.
• Opportunities to lead high‑impact projects that can be showcased in your professional portfolio.
• Potential transition into full‑time consulting, client‑facing roles, or specialized CX/ops tracks.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Even though this role is remote, you will be part of a vibrant community that values:

• Transparent communication through weekly stand‑ups, virtual coffee chats, and an open‑door policy.
• Flexibility to set your own hours while meeting project milestones.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A commitment to continuous learning, with a stipend for courses, certifications, and conferences.

Compensation, Perks, and Benefits

While the exact figures vary based on experience and location, brighthush offers a competitive package that includes:

• Market‑aligned hourly or project‑based rates for temporary consultants.
• Health, dental, and vision coverage for remote employees.
• Flexible paid time off and a generous holiday calendar.
• Technology stipend to equip you with the best tools for remote work.
• Access to a global network of experts and thought leaders.

How to Apply

Ready to bring your CX and operations expertise to a forward‑thinking organization? Click the link below to submit your application and join the brighthush team.

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We’re Excited to Meet You

At brighthush, we believe that the best solutions come from diverse perspectives and relentless curiosity. If you’re a seasoned consultant who thrives on solving complex problems, driving measurable change, and collaborating across cultures, we want to hear from you. Join us in shaping the future of customer experience and operational excellence—one transformative project at a time.