Seasoned Customer Experience & Retail Operations Leader – Frontline POS Specialist, Inclusive Workforce Champion, Brand Advocate, and Retail Excellence Partner – brighthush

Welcome to brighthush – Where Purpose Meets Performance

At brighthush, we are more than a retailer; we are a movement dedicated to unlocking potential and redefining opportunity for individuals who are blind or visually impaired. With a rich legacy spanning manufacturing, retail, distribution, and e‑commerce, brighthush has become one of the nation’s largest employers of blind talent. Our “base supply centers” on military installations not only serve the armed forces but also provide dignified employment for the visually impaired community. Beyond commercial success, brighthush is deeply committed to ending blindness through philanthropic research initiatives and treatment programs.

Why a Career at brighthush is a Game‑Changer

When you join brighthush, you align yourself with a purpose‑driven organization that places people over profit. We offer:

• Clear, merit‑based pathways for upward mobility – From frontline roles to leadership positions, your growth is supported by structured career ladders.
• Competitive compensation with performance incentives – Earn a market‑aligned base salary plus bonuses tied to store and personal performance.
• Comprehensive benefits package – Health, dental, vision, life insurance, 401(k) matching, surplus‑sharing, paid holidays, and generous PTO.
• On‑site health and wellness programs – From fitness classes to mental health resources, we care for your whole well‑being.
• Employee Assistance Program (EAP) – Confidential counseling and support services for you and your loved ones.
• Opportunity to contribute to a mission that changes lives – Your work directly supports the blind and visually impaired community.

Role Overview – Customer Experience & Retail Operations Leader

As a Customer Experience & Retail Operations Leader at brighthush, you will be the friendly, knowledgeable face of our retail and distribution operations. You will engage directly with customers, vendors, and internal teams to ensure a seamless shopping experience, accurate order fulfillment, and a clean, welcoming store environment. This role is pivotal in upholding the high standards of service that brighthush is known for, while also contributing to the broader mission of empowering our blind and visually impaired workforce.

Location & Schedule

Remote – Fort Drum (store‑based role with occasional on‑site responsibilities). Standard hours are Monday‑Friday, 7:30 AM – 4:00 PM, with flexibility based on store needs.

Key Responsibilities

• Customer Interaction: Greet every customer with a warm, professional demeanor, recognize repeat shoppers, and address inquiries or concerns promptly.
• Accurate Checkout Processing: Operate computerized point‑of‑sale (POS) systems with precision, ensuring correct pricing, discounts, and tax calculations.
• Inventory Coordination: Request, locate, and retrieve merchandise from the warehouse, and restock shelves efficiently to maintain product availability.
• Store Presentation: Maintain cleanliness and organization both inside the sales floor and in exterior areas, creating an inviting shopping environment.
• Team Collaboration: Work closely with the Store Manager and Assistant Manager, taking on additional duties as assigned to support overall store performance.
• Vendor Communication: Liaise with suppliers to resolve product issues, confirm deliveries, and ensure timely replenishment.
• Documentation & Reporting: Accurately record sales data, inventory adjustments, and customer feedback for continuous improvement.
• Safety & Compliance: Adhere to all safety protocols, including proper lifting techniques and the use of personal protective equipment when necessary.
• Technology Adoption: Embrace new retail technologies and provide feedback to improve system usability for all team members.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of one year of relevant work experience in retail, customer service, or a related field.
• Proficiency with computerized checkout systems and basic retail software.
• Exceptional verbal and written communication skills.
• Strong interpersonal abilities – able to engage effectively with customers, co‑workers, vendors, and management.
• Demonstrated teamwork orientation and a collaborative mindset.

Preferred Qualifications & Additional Skills

• Experience working in a fast‑paced retail or distribution environment.
• Familiarity with inventory management tools and warehouse logistics.
• Ability to multitask while maintaining attention to detail.
• Basic math skills for cash handling and transaction reconciliation.
• Commitment to the mission of supporting blind and visually impaired employees.
• Experience with accessibility tools or inclusive customer service practices.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Anticipate needs, resolve issues quickly, and leave every shopper feeling valued.
• Technical Aptitude: Navigate POS hardware and software with confidence, troubleshoot minor glitches, and learn new tools as they are introduced.
• Organizational Skills: Keep the sales floor orderly, manage stock levels, and prioritize tasks during busy periods.
• Physical Stamina: Ability to stand, walk, lift, and move merchandise throughout the store and warehouse.
• Communication Excellence: Articulate product information clearly, listen actively, and convey policies in a friendly manner.
• Problem‑Solving: Identify root causes of customer complaints or inventory discrepancies and implement effective solutions.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to new procedures or shifting priorities.

Physical Demands & Work Environment

The role is based in a retail store and adjacent warehouse. Employees will regularly sit, stand, walk, and use their hands for tasks such as stocking shelves, receiving freight, and moving product. The environment is typically moderate in noise level; in manufacturing zones, hearing protection may be required. brighthush is committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions.

Compensation, Perks & Benefits

Competitive Salary: Market‑aligned base pay with performance‑based incentives. Health & Wellness: Comprehensive medical, dental, and vision coverage; on‑site health and wellness programs. Retirement Planning: 401(k) with company match and surplus‑sharing options. Insurance: Basic life insurance provided at no cost to the employee. Paid Time Off: Ten paid holidays annually plus generous PTO accrual. Professional Development: Access to training, mentorship, and career‑advancement pathways within the organization. Employee Assistance Program (EAP): Confidential counseling and support services. Inclusive Culture: A workplace that celebrates diversity, encourages collaboration, and supports the unique strengths of each team member.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the company’s commitment to internal promotion. As you master the fundamentals of customer service and retail operations, you can explore pathways into supervisory roles, inventory management, loss prevention, or even corporate positions focused on accessibility and inclusion initiatives. Ongoing training programs, cross‑departmental projects, and leadership workshops are available to help you build the skills needed for advancement.

Our Culture – What It’s Like to Work at brighthush

We foster a supportive, purpose‑driven environment where every employee feels valued. Our core values—integrity, respect, empowerment, and innovation—guide daily interactions and strategic decisions. Team members regularly participate in community outreach, volunteer events, and fundraising activities that align with our mission to end blindness. Open communication, recognition programs, and a collaborative spirit ensure that you are never just a number; you are an essential contributor to a larger, life‑changing purpose.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic retail setting, and want to be part of a mission‑focused organization, we invite you to join the brighthush family. Click the link below to submit your application and take the first step toward a rewarding career that makes a real difference.

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Join Us at brighthush – Where Your Skills Light the Way

We look forward to meeting candidates who are eager to grow, serve, and make an impact. At brighthush, your work is more than a job—it’s a chance to illuminate possibilities for yourself and for the community we proudly serve.