Seasoned Customer Operations Specialist – International Account Management, Process Optimization & Data Integrity Lead (12‑Month Contract) – Remote, Philippines – Data‑Driven Hospitality Tech

About brighthush and the Future of Hospitality Technology

brighthush is a pioneering force in the hospitality technology arena, empowering thousands of restaurants, hotels, and event venues worldwide to streamline operations, elevate guest experiences, and unlock new revenue streams. With a legacy spanning more than two decades, brighthush has earned a reputation for marrying cutting‑edge software with deep industry expertise. Our mission is simple yet powerful: help hospitality partners thrive by delivering intuitive, data‑driven solutions that let them focus on what matters most—delighting guests and nurturing their teams.

In an era where dining and accommodation are constantly evolving, the demand for reliable, scalable, and user‑friendly technology has never been higher. brighthush sits at the forefront of this transformation, offering a suite of tools that simplify reservations, manage inventory, analyze performance, and automate routine tasks. We are proud to serve a global community of partners who trust us to keep their operations running smoothly and their guests coming back.

Why This Role Matters

We’re seeking a Customer Operations Specialist to join our International Restaurant Reservation System (RSS) team on a 12‑month contract, with the potential for extension. In this role, you will be the linchpin that ensures our international customer base receives flawless support, accurate data, and timely operational enhancements. Your work will directly influence the satisfaction of thousands of restaurants and hotels, as well as the overall health of our platform.

Key Responsibilities

• Data Integrity Champion: Conduct continuous quality assurance checks, data audits, and record validations across all restaurant, hotel, customer, and group accounts to guarantee systemic accuracy.
• Reporting & Analytics Lead: Build, analyze, and distribute standard and ad‑hoc operational reports and promotional management templates for key stakeholders, ensuring insights are actionable and timely.
• Process Improvement Advocate: Identify bottlenecks, propose solutions, and implement operational enhancements using modern AI and automation tools to optimize workflow efficiency.
• Cross‑Functional Collaboration: Partner with product, engineering, sales, and support teams to manage business projects, refine documentation, and communicate new processes.
• Issue Resolution Partner: Detect data discrepancies and work with relevant teams to resolve issues accurately and efficiently, maintaining high customer satisfaction.
• Administrative Excellence: Provide high‑quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.
• Priority Management: Balance competing priorities to ensure all operational deliverables meet established quality standards and deadlines.

Essential Qualifications

• Minimum 1 year of experience in an administrative, operational, customer support, implementation, or hospitality‑related role.
• Proven track record managing data entry, maintaining customer records, and using CRM or administrative software systems.
• Exceptional ability to juggle multiple priorities and tight deadlines while maintaining meticulous attention to detail.
• Strong written and verbal communication skills, with a history of effective stakeholder collaboration.
• Proficiency with Microsoft Office or Google Workspace suite.

Preferred Qualifications

• Experience in the restaurant, hospitality, or SaaS technology industry.
• Background in onboarding customers, delivering software training, or conducting quality assurance audits.
• Hands‑on experience with workflow management tools such as Jira, Trello, or Monday.com.
• Familiarity with reporting tools, data analysis, and promotion creation systems.
• Knowledge of brighthush products and restaurant operational workflows.

Skills & Competencies for Success

• Analytical Thinking: Ability to dissect complex data sets, identify trends, and recommend actionable improvements.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships with partners.
• Technical Aptitude: Comfortable learning new software, APIs, and automation tools quickly.
• Project Management: Experience managing projects from concept to completion, including scope definition, timeline creation, and stakeholder communication.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new challenges arise.
• Collaboration: Work seamlessly with cross‑functional teams, bridging gaps between technical and non‑technical stakeholders.

Career Growth & Learning Opportunities

While this role is contract‑based, it offers a unique window into the inner workings of a global hospitality tech company. You’ll gain exposure to:

• Advanced data analytics and reporting techniques.
• AI‑driven automation strategies that are reshaping the industry.
• Cross‑departmental project management and stakeholder engagement.
• Insights into international market dynamics and regulatory considerations.

Additionally, brighthush values continuous learning. You’ll have access to internal knowledge bases, webinars, and mentorship from seasoned professionals across product, engineering, and support teams.

Work Environment & Culture at brighthush

brighthush thrives on a culture of collaboration, innovation, and inclusivity. As a remote team member based in the Philippines, you’ll enjoy:

• Flexible scheduling that respects local time zones while aligning with global team needs.
• A supportive, flat hierarchy that encourages open communication and idea sharing.
• Regular virtual town halls, team‑building activities, and cross‑departmental knowledge‑sharing sessions.
• Access to a vibrant community of professionals who are passionate about redefining hospitality technology.

Compensation, Perks, and Benefits

While the specifics of the compensation package will be discussed during the interview process, brighthush is committed to offering competitive rates that reflect the value of your expertise and the impact of your contributions. In addition to a performance‑based salary, you can expect:

• Health and wellness resources, including virtual fitness classes and mental health support.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, or conferences.
• Access to cutting‑edge tools and technologies that enable you to excel in your role.
• Opportunity to contribute to product roadmaps and influence the future direction of brighthush solutions.

How to Apply

If you are a detail‑oriented, data‑savvy professional with a passion for customer success and process excellence, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Highlight any relevant experience with hospitality technology, data management, or cross‑functional project leadership.

To apply, click the link below or send your application directly to our recruitment team:

Apply for this job

Closing Statement

At brighthush, you’ll be part of a forward‑thinking team that is reshaping how hospitality businesses operate worldwide. This contract role offers a rare chance to dive deep into data integrity, process optimization, and customer success while working alongside industry experts. If you thrive in a dynamic, international environment and are eager to make a tangible impact, we encourage you to apply today and join us on this exciting journey.