Senior Customer Success Engineer – Champion of Developer‑First Security Solutions & Adoption at brighthush – Dubai, UAE

About brighthush

brighthush is on a relentless mission to make security invisible to developers and invisible to risk. Founded in 2022, we have built a global community of engineers who demand that security be a natural part of the software development lifecycle, not a bottleneck. With an $85 million runway and a product that automatically scans, remediates, and prevents vulnerabilities in real time, we are redefining how software is built, tested, and shipped. Our flagship platform is engineered for developer‑first workflows, integrating natively into CI/CD pipelines, IDEs, and cloud environments so that security becomes a seamless extension of code.

Why brighthush?

At brighthush, we are building more than a product – we are building a movement that empowers developers worldwide to ship safer code faster. Here’s why top talent chooses to grow with us:

• Innovative Product Vision – Work on cutting‑edge security technology that is reshaping how developers think about risk.
• Fast‑Growth Environment – As a high‑growth startup, every team member’s contribution directly influences our trajectory.
• Collaborative Culture – We value open communication, flat hierarchies, and a culture of experimentation.
• Global Impact – Your work will help thousands of developers worldwide ship safer code.
• Career Acceleration – Rapid promotion paths, mentorship from industry leaders, and continuous learning opportunities.
• Inclusive Community – A vibrant mix of backgrounds, languages, and perspectives that enrich our collective creativity.

Role Overview

As the Senior Customer Success Engineer for the MENAT region, you will be the critical bridge between our customers and the brighthush platform. Your primary focus will be to ensure that each client fully realizes the value of our security solutions, drives adoption, and remains a long‑term partner. You will own the end‑to‑end customer journey, from onboarding to ongoing support, and will collaborate closely with Product, Sales, and Engineering teams to shape the future of our platform.

Key Responsibilities

• Proactively engage with accounts at risk, identifying churn drivers and implementing retention strategies.
• Drive product adoption by guiding customers through best practices, configuration, and integration with their CI/CD pipelines.
• Escalate complex technical issues to the engineering team, ensuring timely resolution and clear communication to stakeholders.
• Debug and resolve workflow bottlenecks, providing actionable insights and documentation to improve customer experience.
• Lead onboarding and deployment for new clients, delivering hands‑on training sessions and creating tailored implementation plans.
• Facilitate regular training workshops, webinars, and knowledge‑sharing sessions for customer teams.
• Collect and analyze customer feedback, translating insights into product enhancements and feature requests.
• Collaborate with Sales to support pre‑sales technical discussions and post‑sale hand‑offs.
• Maintain accurate records of customer interactions, usage metrics, and support tickets in our CRM and ticketing systems.
• Champion a culture of continuous improvement by sharing best practices across the Customer Success organization.
• Represent brighthush at industry events, meetups, and community initiatives to strengthen brand presence in the MENAT region.
• Mentor junior CS engineers, fostering a culture of knowledge sharing and continuous improvement.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar role within SaaS or security‑focused companies.
• Strong technical acumen – comfortable troubleshooting code, APIs, and CI/CD pipelines.
• Excellent communication skills in English, both written and verbal; additional languages are a plus.
• Demonstrated ability to manage multiple priorities independently while maintaining high quality.
• Proactive, results‑oriented mindset with a “get stuff done” attitude.
• Experience working with developers and engineering teams in a fast‑paced environment.
• Deep empathy for developers’ pain points and a passion for turning feedback into action.

Preferred Qualifications

• Experience with cloud‑native security tools (e.g., container scanning, IaC scanning, SAST/DAST).
• Knowledge of major CI/CD platforms such as brighthush Actions, brighthush CI, brighthush, or brighthush Pipelines.
• Background in software development or DevOps, with a strong grasp of programming languages like Python, Go, or JavaScript.
• Prior exposure to the MENAT market, including familiarity with local compliance frameworks (e.g., UAE Data Protection Law, Saudi Cybersecurity Law).
• Fluency in Arabic or French is a distinct advantage for regional engagement.
• Experience with customer success metrics and data‑driven decision making.

Skills & Competencies

• Technical Fluency – Ability to read and interpret code, logs, and API responses; troubleshoot integration issues.
• Customer‑Centric Mindset – Deep empathy for developers’ pain points and a passion for turning feedback into action.
• Strategic Thinking – Translate customer goals into adoption roadmaps and measurable success metrics.
• Communication & Storytelling – Articulate complex technical concepts to both technical and non‑technical audiences.
• Project Management – Own timelines, deliverables, and cross‑functional coordination without micromanagement.
• Data‑Driven Decision Making – Use analytics to identify trends, forecast churn, and recommend proactive interventions.
• Leadership & Mentorship – Guide junior team members and champion best practices across the organization.

Career Growth & Learning

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Engineer, you will:

• Progress to a Director of Customer Success role within 18–24 months, overseeing a global CS team.
• Lead cross‑functional initiatives such as Customer Success Playbooks and Product Feedback Loops that shape product strategy.
• Participate in Leadership Development Programs covering executive communication, stakeholder management, and strategic planning.
• Attend industry conferences (e.g., DefCon, Black Hat, DevSecOps Summit) and receive sponsorship for certifications such as Certified Information Systems Security Professional (CISSP) or Certified Kubernetes Security Specialist (CKS).
• Mentor junior CS engineers, fostering a culture of knowledge sharing and continuous improvement.
• Own and deliver internal knowledge‑sharing sessions, elevating the technical proficiency of the entire CS organization.

Work Environment & Culture

brighthush is built on the principles of transparency, experimentation, and empowerment. Our Dubai office is a hybrid workspace that encourages collaboration while respecting individual work styles. Key cultural pillars include:

• Flat Hierarchies – Direct access to founders and product leaders.
• Open Feedback Loops – Regular town halls, pulse surveys, and 1:1s.
• Innovation Time – 20% of your time is dedicated to side projects that can benefit the product or community.
• Diversity & Inclusion – A vibrant mix of backgrounds, languages, and perspectives.
• Community Engagement – Sponsorship of local hackathons, meetups, and open‑source contributions.
• Wellness & Work‑Life Balance – Flexible working hours, remote options, and wellness programs.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CS roles in the MENAT region.
• Performance‑based bonuses tied to customer retention, adoption metrics, and product usage.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health insurance covering medical, dental, and vision.
• Flexible working hours and a hybrid work model.
• Annual professional development stipend and access to online learning platforms.
• Team‑building retreats, wellness programs, and a generous paid time off policy.
• Employee referral bonuses and a supportive onboarding program.

How to Apply

Ready to shape the future of secure software? Click the link below to submit your application and join the brighthush team. We look forward to learning how your expertise can help us empower developers worldwide.

Closing

At brighthush, we’re not just building a product; we’re building a movement that puts security at the heart of innovation. If you thrive in a fast‑paced, high‑impact environment and want to make a tangible difference in how software is built, we want to hear from you. Join us in Dubai and help us turn every line of code into a fortress of trust.