Seasoned Customer Pay Collector – Advanced Billing & Collections Specialist for High‑Volume Healthcare Operations & Revenue Cycle Excellence

About brighthush

In today’s rapidly evolving healthcare landscape, the way patients interact with their financial responsibilities is undergoing a seismic shift. brighthush is at the forefront of this transformation, pioneering a patient‑centric billing experience that blends cutting‑edge technology with genuine empathy. Our platform empowers patients to focus on recovery and wellness while we streamline the complex web of payments, insurance verifications, and financial counseling. With a growing network of medical centers across the country, brighthush is redefining what it means to manage revenue cycles in a way that is transparent, efficient, and, most importantly, human‑centered.

Why Join brighthush?

When you step into a role at brighthush, you’re not just filling a position—you’re becoming an integral part of a mission‑driven team that values integrity, collaboration, and relentless customer focus. Our culture rewards initiative, celebrates wins, and nurtures professional growth. Whether you bring years of collections expertise or are a recent graduate eager to learn, brighthush offers mentorship, resources, and clear career pathways to help you reach your full potential.

Position Overview

As a Customer Pay Collector, you will be a cornerstone of our revenue cycle management. Based in our Florida hub, you will proactively engage patients, resolve billing discrepancies, and ensure accounts are brought current in a timely, courteous manner. You will collaborate closely with billing, insurance, and patient services teams to maintain accurate financial records and meet departmental goals. Your work will directly impact patient satisfaction, cash flow, and the overall health of our partner medical centers.

Key Responsibilities

• Initiate outbound calls to patients with outstanding balances, offering payment options and payment plans that fit their financial situation.
• Handle inbound calls efficiently, ensuring that every patient interaction is resolved within the first contact whenever possible.
• Process payments, set up recurring payment plans, and manage payment authorizations with precision.
• Maintain meticulous accounts receivable records, updating the system with every transaction and ensuring data integrity.
• Resolve billing discrepancies by collaborating with the billing department, insurance carriers, and patients.
• Escalate complex or unresolved issues to the collections manager, providing clear documentation and recommended actions.
• Collect and submit change‑of‑insurance information, ensuring that patient records are current and accurate.
• Respond to mail and electronic requests from patients, insurance companies, and internal stakeholders.
• Track and report on key performance indicators such as collection rates, average days to collect, and call volume.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance the collections process.
• Collaborate with the finance team to reconcile daily cash receipts and prepare weekly reconciliation reports.
• Assist in the development and refinement of scripts, FAQs, and training materials for new hires.
• Monitor regulatory changes and ensure compliance with HIPAA, HITECH, and state‑specific billing regulations.

Essential Qualifications

• Minimum of 2 years experience in a high‑volume call center environment.
• At least 1 year of direct collections experience, preferably in a healthcare setting.
• Strong understanding of billing and collections procedures, including insurance verification and claim adjudication.
• Proficiency in accounts receivable management and financial record keeping.
• Exceptional written and verbal communication skills, with the ability to explain complex billing concepts in simple terms.
• Demonstrated ability to prioritize tasks, manage multiple responsibilities, and meet tight deadlines.
• High attention to detail and a goal‑oriented mindset.
• Commitment to delivering outstanding customer service and fostering positive patient relationships.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience with call‑center software.

Preferred Qualifications

• Experience with electronic health record (EHR) systems and billing software such as Epic, Athenahealth, or Meditech.
• Knowledge of state and federal regulations related to healthcare billing and collections (e.g., HIPAA, HITECH).
• Prior exposure to patient payment plans and financial counseling.
• Proficiency in multiple languages, especially Spanish, to better serve a diverse patient population.
• Certification in collections or billing (e.g., Certified Collections Professional).
• Experience with data analytics tools or dashboards to track performance metrics.

Core Competencies & Skills

• Customer‑First Mindset: Empathy, patience, and the ability to turn challenging conversations into positive outcomes.
• Analytical Thinking: Ability to interpret financial data, spot trends, and propose actionable solutions.
• Tech Savvy: Comfortable navigating multiple software platforms and quickly learning new tools.
• Team Collaboration: Works effectively with billing, insurance, and patient services teams to resolve issues.
• Adaptability: Thrives in a fast‑paced environment and adjusts to changing priorities.
• Integrity & Confidentiality: Handles sensitive patient information with the utmost discretion.
• Time Management: Efficiently balances high call volume with meticulous record‑keeping.
• Problem‑Solving: Quickly identifies root causes of billing disputes and implements effective resolutions.

Career Growth & Learning Opportunities

At brighthush, learning is a lifelong journey. As a Customer Pay Collector, you will have access to a wealth of development resources designed to elevate your expertise and accelerate your career trajectory.

• Structured onboarding and mentorship programs that pair you with seasoned collections leaders.
• Regular training sessions on new billing technologies, regulatory updates, and customer service best practices.
• Cross‑functional projects that expose you to other areas of the revenue cycle, such as coding, insurance verification, and patient financial counseling.
• Clear career pathways to roles such as Senior Collections Specialist, Collections Team Lead, Revenue Cycle Analyst, or even Revenue Cycle Manager.
• Opportunities to earn industry certifications and attend conferences that keep you at the cutting edge of healthcare finance.
• Access to an internal knowledge base and peer‑learning forums where you can share insights and best practices.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our Florida office is a modern, open‑plan space equipped with ergonomic workstations, high‑speed internet, and a relaxed break area stocked with healthy snacks. We celebrate diversity, encourage open dialogue, and provide a supportive environment where every team member’s voice is heard.

Key Cultural Pillars

• Respect & Inclusion: Every employee is valued for their unique perspective.
• Continuous Improvement: We actively seek feedback and implement changes that enhance efficiency and employee satisfaction.
• Work‑Life Balance: Flexible scheduling options and remote work opportunities help you maintain a healthy balance.
• Recognition & Rewards: Monthly awards, spot bonuses, and public shout‑outs celebrate outstanding performance.
• Community Engagement: Volunteer days and partnership with local health initiatives allow you to give back.
• Innovation Labs: Dedicated time for experimentation with new tools and processes.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to collection metrics and departmental goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including gym memberships and mental health resources.
• Flexible work arrangements and a supportive remote‑work policy.
• Employee referral bonus program.
• Annual company retreat and team‑building events.

How to Apply

If you are ready to bring your collections expertise to a forward‑thinking organization that values your contributions, we encourage you to apply today. Join brighthush and help us transform the patient payment experience while advancing your career in a dynamic, supportive environment.