Senior Customer Success Partner – Retail, Hospitality & Entertainment Vertical – US Remote – Champion Revenue Growth & Client Success at brighthush

About brighthush

brighthush stands at the forefront of mission‑critical background screening, empowering Fortune 100 and Global 500 brands to safeguard their people, processes, and reputation. Our solutions blend cutting‑edge technology with deep industry expertise, ensuring that every hire, partner, and customer meets the highest standards of trust and compliance. With a global footprint and a remote‑first philosophy, we give our team members the freedom to work from anywhere in the United States while staying connected to a vibrant, high‑performing community that values empathy, integrity, and continuous learning.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the safety and compliance of major retail, hospitality, and entertainment organizations worldwide.
• Innovation & Transformation: brighthush is undergoing a technology transformation, adopting AI, cloud, and data‑analytics to deliver next‑generation screening experiences.
• Career Growth: We invest in your professional development through mentorship, training, and cross‑functional projects that broaden your skill set.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. Every voice is heard, respected, and celebrated.
• Competitive Compensation: A base salary range of $75,000–$95,000, plus performance bonuses, 401(k) with match, and an Employee Stock Purchase Plan.

Role Overview

As a Senior Customer Success Partner, you will be the strategic advocate for a select portfolio of high‑value accounts within the Retail, Hospitality & Entertainment vertical. Your mission is to deepen relationships, drive revenue growth, and ensure the seamless delivery of brighthush’s screening solutions across the enterprise. You will partner with customers to understand their evolving needs, translate those needs into actionable plans, and collaborate with cross‑functional teams to deliver measurable value.

Key Responsibilities

• Account Strategy & Planning: Develop and maintain comprehensive account plans that capture customer objectives, industry trends, risk profiles, and revenue opportunities. Update plans quarterly to reflect changing business priorities.
• Revenue Management: Track monthly and annual revenue targets, identify gaps, and implement corrective actions to exceed goals. Own the pipeline for upsell and cross‑sell opportunities across brighthush’s suite of products.
• Customer Advocacy: Serve as the primary point of contact for senior stakeholders, building trust through proactive communication, strategic insights, and timely issue resolution.
• Program Management: Coordinate with operations, technology, finance, and legal to align resources, ensure service level agreements (SLAs) are met, and drive continuous improvement initiatives.
• Business Reviews & Reporting: Prepare and deliver quarterly business reviews (QBRs) that highlight performance metrics, ROI, and future growth plans. Use data to tell a compelling story of value.
• Risk & Compliance Oversight: Monitor risk indicators, compliance status, and audit readiness. Provide guidance to customers on best practices and regulatory changes.
• Team Collaboration & Leadership: Mentor junior success managers, share best practices, and contribute to the development of internal playbooks and knowledge bases.
• Market Intelligence: Stay abreast of industry trends, competitor offerings, and emerging regulatory requirements to position brighthush as a thought leader.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or a related role within the Retail, Hospitality, or Entertainment sectors.
• Proven track record of managing high‑value accounts and driving revenue growth through upsell and cross‑sell initiatives.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Exceptional communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Experience working in a remote‑first environment, demonstrating self‑discipline, time‑management, and collaboration across distributed teams.
• Knowledge of background screening, compliance, or related regulatory frameworks is highly desirable.
• Proficiency with CRM systems (e.g., Salesforce), customer success platforms, and Microsoft Office Suite.

Preferred Qualifications

• Experience with AI‑driven analytics or data‑science initiatives in a customer‑facing capacity.
• Background in project or program management, with PMP or equivalent certification.
• Fluency in additional languages (Spanish, French, Mandarin) to support global accounts.
• Prior exposure to SaaS or cloud‑based solutions and the ability to articulate technical concepts to non‑technical audiences.
• Demonstrated ability to influence cross‑functional teams and drive change in a fast‑paced environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and develop long‑term account strategies.
• Relationship Building: Talent for building trust, fostering collaboration, and maintaining strong, lasting partnerships.
• Problem Solving: Creative and analytical mindset to diagnose issues, propose solutions, and implement improvements.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and reporting tools to guide actions.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and processes as needed.
• Leadership & Mentorship: Inspires and guides junior team members, sharing knowledge and fostering growth.
• Customer‑Centric Mindset: Deep commitment to delivering exceptional value and exceeding customer expectations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the projects you take on and the impact you create. As a Senior Customer Success Partner, you will:

• Lead high‑visibility initiatives that influence product roadmap and service delivery.
• Participate in cross‑functional leadership forums, gaining exposure to strategy, finance, and technology.
• Access a robust learning ecosystem, including internal training programs, external certifications, and mentorship from industry veterans.
• Progress to roles such as Director of Customer Success, VP of Client Experience, or Head of Strategic Partnerships.

Work Environment & Company Culture

brighthush’s remote‑first culture empowers you to work from anywhere in the United States while staying connected to a high‑performing community. Our culture is built on:

• Empathy & Authenticity: We value genuine interactions and encourage team members to bring their whole selves to work.
• Collaboration: Cross‑functional teams work together seamlessly, sharing knowledge and celebrating collective wins.
• Continuous Learning: We invest in professional development, offering tuition reimbursement, conference sponsorships, and a curated library of learning resources.
• Diversity, Equity & Inclusion: Every voice matters. We actively promote inclusive hiring practices and create safe spaces for dialogue.
• Work‑Life Balance: Flexible schedules, unlimited vacation, and a focus on outcomes over hours ensure you can thrive both personally and professionally.

Compensation & Benefits

While the base salary range for this role is $75,000–$95,000, we offer a comprehensive benefits package designed to support your well‑being and future:

• Competitive base salary with performance‑based bonuses.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) to share in brighthush’s growth.
• Health, dental, and vision insurance with generous coverage options.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a tangible impact on the safety and success of leading brands in the Retail, Hospitality, and Entertainment sectors? Join brighthush as a Senior Customer Success Partner and help us shape the future of background screening. Click the link below to submit your application and start your journey with us today.