Senior Associate Customer Success Manager – Data Intelligence & Analytics – Driving Product Adoption, Training, and Client Success at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide with cutting‑edge analytics, data intelligence, and customer‑centric solutions. With a global footprint and a reputation for delivering measurable impact, brighthush helps organizations unlock insights, streamline operations, and accelerate growth. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of the industry.

Why Join brighthush?

At brighthush, we believe that the most valuable asset is our people. That’s why we invest heavily in professional development, mentorship, and a culture that celebrates innovation. As a Senior Associate Customer Success Manager, you’ll be at the heart of our client relationships, ensuring that every customer derives maximum value from our solutions. You’ll work alongside a talented team of strategists, analysts, and engineers, and you’ll have the opportunity to influence product roadmaps, improve customer journeys, and drive measurable business outcomes.

Key Responsibilities

• Product Adoption & Enablement: Champion the adoption of brighthush solutions across client organizations by designing and delivering tailored onboarding programs, workshops, and best‑practice guides.
• Customer Training & Education: Develop and conduct engaging training sessions—both virtual and in‑person—covering product features, advanced use cases, and industry trends.
• Relationship Management: Serve as the primary point of contact for a portfolio of high‑value customers, building trust, understanding their business objectives, and proactively addressing challenges.
• Health & Success Metrics: Monitor key success indicators (e.g., NPS, churn, usage velocity) using CRM and customer success platforms, and translate data into actionable insights.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support teams to ensure seamless handoffs, share customer feedback, and influence product enhancements.
• Process Improvement: Continuously refine customer success workflows, documentation, and tooling to increase efficiency and scalability.
• Strategic Account Planning: Create and execute account plans that align with customer goals, identify upsell and cross‑sell opportunities, and drive revenue growth.

Essential Qualifications

• Minimum 1–2 years of experience in Customer Success, Sales, Consulting, or a related client‑facing role within a business environment.
• Demonstrated ability to adopt a consultative approach, turning complex data into actionable insights for clients.
• Strong communication and presentation skills—capable of delivering clear, concise, and persuasive content to diverse audiences.
• Proficiency with CRM platforms such as brighthush, brighthush, or brighthush; experience with data‑driven customer success tools is a plus.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced, remote setting.
• Fluency in English; additional languages are a bonus.

Preferred Qualifications

• Experience in the Information Technology or Data Analytics sector.
• Background in legal, regulatory, or compliance data solutions.
• Knowledge of advanced analytics, AI, or machine learning concepts.
• Prior experience working with enterprise customers and managing complex stakeholder relationships.
• Certifications in customer success (CSM), brighthush, or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend strategic actions.
• Project Management: Skilled at planning, executing, and tracking initiatives with clear deliverables.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, and Support teams.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.
• Technology Fluency: Comfortable navigating CRM systems, data dashboards, and collaboration platforms.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Associate Customer Success Manager, you’ll have the chance to:

• Progress to Senior Customer Success Manager, Account Executive, or Product Manager roles.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a comprehensive learning library covering product knowledge, sales techniques, and soft‑skill development.
• Contribute to product strategy by sharing customer insights with the product team.
• Earn certifications in customer success, brighthush, and other relevant platforms.

Work Environment & Culture

brighthush embraces a flexible, remote‑first culture that values work‑life balance and autonomy. Our team spans across North Carolina, Georgia, Texas, Kentucky, Ohio, and Florida, and we celebrate diversity, inclusion, and continuous learning. We foster an environment where ideas are heard, experimentation is encouraged, and success is celebrated collectively.

Compensation & Benefits

We offer a competitive salary range of USD 59,200 – 98,600 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Generous paid time off and flexible holiday scheduling.
• Parental leave policy that supports new parents.
• Tuition reimbursement for approved courses and certifications.
• Wellness stipend and access to mental‑health resources.
• Annual team retreats and virtual social events.

How to Apply

If you’re ready to make a tangible impact on customer success, drive product adoption, and grow your career in a supportive, innovative environment, we want to hear from you. Submit your application through the link below and join the brighthush team where your expertise will shape the future of data intelligence.