Seasoned Customer Service & Order Management Specialist – Internal Sales Support & Lead Time Analyst – brighthush – Championing Operational Excellence, Customer Success, and Data‑Driven Decision Making in a Global Construction & Smart‑Home Solutions Leader

About brighthush – A Legacy of Innovation and Impact

For more than seventy years, brighthush has stood at the forefront of the built environment, transforming ordinary spaces into extraordinary experiences. From pioneering high‑performance construction materials to leading the charge in today’s smart‑home technologies, brighthush delivers sustainable, high‑quality solutions that empower communities and businesses worldwide. With a presence in over 1,700 locations and a vibrant workforce of roughly 36,000 associates, brighthush is a Fortune 500 leader that thrives on collaboration, continuous learning, and a shared purpose: building something meaningful for every stakeholder.

Our journey began with a simple belief: that the right materials and technology can transform the way people live and work. Today, that belief drives our commitment to innovation, integrity, and impact. Whether you’re a homeowner looking for the latest in energy‑efficient solutions or a commercial developer seeking reliable, scalable products, brighthush is the partner you can trust.

Why This Role Matters – Driving Success Across Sales, Logistics, and Procurement

As a Customer Service & Order Management Specialist, you will be the linchpin that connects our internal sales teams, logistics operations, and procurement functions. Your expertise will ensure that every order is processed accurately, every lead time is communicated clearly, and every stakeholder receives the information they need to deliver exceptional customer experiences. In a fast‑paced environment where speed, accuracy, and collaboration are paramount, your role will directly influence the efficiency of our sales operations and the satisfaction of our internal partners.

Key Responsibilities

• Internal Partner Support: Act as the primary point of contact for brighthush Home sales and support teams, delivering timely, accurate assistance on all order‑related inquiries.
• Lead Time & ETA Management: Conduct in‑depth research on lead times and estimated arrival dates, responding to requests submitted through internal applications and dashboards.
• Purchase Order Analysis: Review purchase orders, identify order origins, and verify sourcing details to ensure data integrity across systems.
• Order System Navigation: Master our order management platform to track order history, status, and fulfillment timelines, providing clear updates to stakeholders.
• Clear Communication: Craft concise, professional written and verbal updates that translate complex order data into actionable insights for internal partners.
• Process Adherence: Follow established procedures and quality standards to guarantee consistent, accurate, and timely responses.
• Multi‑Tasking Excellence: Manage multiple concurrent requests in a fast‑paced environment while maintaining focus, attention to detail, and appropriate urgency.
• Continuous Improvement: Identify opportunities to streamline processes, reduce cycle times, and enhance data accuracy, collaborating with cross‑functional teams.
• Data Integrity & Reporting: Maintain accurate records, generate regular reports, and provide insights that support strategic decision‑making.
• Stakeholder Collaboration: Work closely with sales, logistics, and procurement to resolve complex order issues and drive process enhancements.
• Technology Adoption: Evaluate and implement new tools or system enhancements that improve order visibility and data accuracy.

Essential Qualifications

• Demonstrated commitment to delivering a positive internal customer experience with care and accuracy.
• Career‑oriented mindset with a strong desire to learn, grow, and build foundational skills within Sales Support.
• Exceptional attention to detail and analytical skills for researching and interpreting order information.
• Process‑oriented mindset with strong organizational and time‑management abilities.
• Effective verbal and written communication skills, capable of conveying complex information clearly.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data‑analysis tools.
• Experience working in a remote or hybrid environment, demonstrating self‑discipline and strong communication practices.
• Basic understanding of supply chain fundamentals, including lead times, inventory management, and procurement processes.
• Strong problem‑solving skills and a proactive approach to identifying root causes.

Preferred Qualifications

• Experience in a customer‑service or sales support role within a large, multi‑industry organization.
• Familiarity with order management or ERP systems such as SAP, Oracle, or similar platforms.
• Knowledge of supply chain fundamentals, including lead times, inventory management, and procurement processes.
• Previous experience collaborating with sales, logistics, and procurement teams to resolve complex order issues.
• Experience with data‑visualization tools (Power BI, Tableau) or advanced Excel functions.
• Experience in a fast‑paced, high‑volume environment where accuracy and speed are critical.

Key Skills & Competencies – The DNA of a Successful Specialist

• Customer‑Centric Mindset: Passion for helping colleagues and ensuring internal stakeholders receive the best possible support.
• Analytical Thinking: Ability to dissect complex order data and provide actionable insights.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Collaboration: Works effectively across departments, building strong relationships with sales, logistics, and procurement teams.
• Technology Savvy: Quick to learn new systems and leverage technology to streamline workflows.
• Problem‑Solving: Proactively identifies root causes and implements effective solutions.
• Time Management: Manages multiple tasks efficiently while meeting deadlines.
• Attention to Detail: Maintains high accuracy in data entry, analysis, and reporting.
• Communication: Articulates complex information clearly in both written and verbal formats.

Career Growth & Learning Path – Your Future at brighthush

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Service & Order Management Specialist, you will:

• Gain exposure to cross‑functional teams, including Sales, Logistics, and Procurement.
• Participate in continuous improvement initiatives that shape the future of our internal support processes.
• Access formal training programs, including leadership development, advanced data analytics, and supply‑chain management.
• Progress into roles such as Sales Support Specialist, Order Management Analyst, or even Sales Operations Manager.
• Earn certifications in ERP systems, data analytics, or project management through our learning portal.
• Take advantage of mentorship programs that pair you with senior leaders across the organization.
• Engage in cross‑regional projects that broaden your perspective and expand your professional network.
• Contribute to strategic initiatives that influence product development and customer experience.

Work Environment & Culture – Where You Thrive

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our core values—Integrity, Innovation, and Impact—guide everything we do. Whether you work remotely, in a hybrid setting, or in one of our traditional offices, you’ll experience:

• Flexible work arrangements that respect work‑life balance.
• Regular virtual town halls, team‑building events, and cross‑departmental hackathons.
• A supportive manager who champions your professional development.
• Access to a global network of associates who share knowledge and best practices.
• Opportunities to contribute to community outreach, sustainability initiatives, and volunteer programs.
• Recognition programs that celebrate innovation, teamwork, and customer impact.
• Inclusive hiring practices that value diverse perspectives and experiences.
• Transparent communication channels that keep you informed and engaged.

Compensation, Perks, and Benefits – We Value Your Contribution

We offer a competitive pay structure, with an hourly rate ranging from $15.00 to $19.04, depending on experience and location. In addition to base pay, you may be eligible for bonus or incentive plans. Our benefits package includes:

• Health, dental, and vision insurance with comprehensive coverage options.
• Paid time off, including vacation, sick leave, and holidays.
• Life insurance and disability coverage.
• 401(k) with company match to help you build long‑term financial security.
• Mental health support, including counseling and therapy services.
• Gender‑affirming benefits and family‑building resources.
• Paid parental leave for new parents and caregivers.
• Associate discounts on brighthush products and services.
• Community involvement opportunities and volunteer time off.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to wellness programs, fitness stipends, and employee assistance programs.
• Technology stipend for remote work setup and equipment upgrades.

How to Apply – Join the brighthush Family

If you are a motivated, detail‑focused professional ready to make a tangible impact within a leading industry player, we encourage you to apply today. Join brighthush and help us build better infrastructure, better homes, and better businesses.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.

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