Senior Enterprise Customer Success Manager – Finance Advisory, Credit & Collections Management Specialist – AI‑Powered FinTech Leader at brighthush

About brighthush

brighthush is more than a fintech company; it is the vanguard of AI‑driven finance transformation. By marrying cutting‑edge Order‑to‑Cash intelligence with a scalable, cloud‑native Data Lake, we empower global enterprises to accelerate cash flow, streamline collections, and unlock working‑capital efficiency. Our platform has earned the distinction of brighthush Magic Quadrant Leader and is proudly listed on the brighthush Growth Exchange, underscoring our relentless pursuit of innovation and market leadership.

With a vibrant, multicultural team of 38 nationalities, brighthush thrives on diverse perspectives that fuel creativity and a customer‑first mindset. We celebrate passion over perfection, encouraging every team member to bring their authentic self to work, learn continuously, and grow alongside the company.

Curious about brighthush? Tune into our brighthush Inside Out podcast to hear from our leaders, customers, and innovators.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll be part of a forward‑thinking organization that is redefining finance operations through AI. You’ll collaborate with senior finance executives, influence product roadmaps, and drive measurable business outcomes. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers.

Key Responsibilities

• Customer Portfolio Leadership – Own a portfolio of large, complex enterprise customers, engaging at the CFO, Finance Director, Shared Services, and Transformation Lead levels.
• Strategic Advisory – Serve as a trusted O2C and Working Capital advisor, leveraging your consulting background to guide customers through transformative change.
• Insight Translation – Convert AI‑driven insights, predictive analytics, and automation into clear financial and operational impact metrics such as DSO, cash‑in, productivity, and risk.
• Success Planning – Lead value‑based success plans, defining ROI, KPIs, and success metrics that align with each customer’s business objectives.
• Executive Engagement – Facilitate executive business reviews, customer innovation workshops, and value‑realization sessions to reinforce partnership and growth.
• Renewal & Expansion Partner – Work closely with Sales to drive renewals, upsell, and expansion, contributing a strong commercial and value‑led narrative.
• Voice of the Customer – Advocate for customers in product and AI roadmap discussions, ensuring enterprise use cases shape future development.
• Risk & Opportunity Management – Proactively identify adoption risks and growth opportunities using customer health data and AI insights.

Essential Qualifications

• 7+ years of experience in consulting, advisory, or transformation roles focused on Order‑to‑Cash, Working Capital, or Finance Transformation.
• Proven track record of managing enterprise clients in complex, multi‑stakeholder environments.
• Deep understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers.
• Demonstrated ability to quantify business value and ROI for senior finance stakeholders.
• Strong business and consulting acumen with the ability to translate technology into financial outcomes.
• Executive‑level communication and storytelling skills (written, verbal, and presentation).
• Comfortable operating as a trusted advisor, challenging customers when necessary.
• Experience managing multiple initiatives simultaneously in a fast‑paced environment.
• Technology and AI mindset, with a keen interest in AI, analytics, and automation applied to finance processes.
• Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, avoiding technical jargon.
• Experience with SaaS, data‑driven, or AI‑enabled platforms is preferred.
• Bachelor’s or Master’s degree in Finance, Business, Economics, or a related field.
• Willingness to travel occasionally to customer sites.

Preferred Qualifications

• Prior experience in a high‑growth fintech or AI company.
• Knowledge of regulatory frameworks affecting finance operations (e.g., SOX, GDPR).
• Fluency in multiple languages, enhancing cross‑border client engagement.
• Experience leading cross‑functional teams or initiatives.

Skills & Competencies

• Strategic Thinking & Visioning
• Data‑Driven Decision Making
• Change Management & Stakeholder Alignment
• Financial Modeling & ROI Analysis
• Customer‑Centric Storytelling
• Negotiation & Influence
• Project Management & Execution
• Adaptability & Resilience
• Collaboration Across Remote Teams

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning through internal workshops, external conferences, and AI/finance certifications.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional projects that broaden your skill set beyond finance into product, engineering, and data science.
• Opportunities to lead global initiatives and shape the future of AI‑powered finance solutions.

Work Environment & Culture

brighthush offers a fully remote work model, empowering you to balance professional and personal life. Our culture is defined by:

• Transparency: Open communication channels and regular all‑hands meetings.
• Collaboration: Cross‑functional teams that break down silos.
• Innovation: A sandbox mentality that encourages experimentation.
• Diversity & Inclusion: A commitment to creating a welcoming environment for all.
• Well‑being: Regular virtual wellness sessions and mental health resources.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options, allowing you to share in the company’s long‑term success.
• Health & wellness coverage: medical, dental, vision, and life insurance.
• Generous paid time off, including public holidays and additional vacation days.
• 401(k) matching up to 5% of your salary.
• Professional development stipend and access to industry conferences.
• Flexible work hours and a fully remote setup.

How to Apply

Ready to make a tangible impact on enterprise finance? Submit your application through the brighthush portal. We only accept applications from invited agencies via our brighthush portal; unsolicited CVs sent directly to managers or HR will not be considered.

We are committed to providing a welcoming and inclusive experience for every candidate. If you need any accommodation during the hiring process, please let us know.

Join brighthush Today

When you thrive, we all succeed. At brighthush, you’ll be part of a mission to revolutionize how enterprises unlock value from their customers. If you’re passionate about AI, finance, and driving measurable business outcomes, we want to hear from you. Apply now and become a key driver of our growth and customer success.