Seasoned Customer Service & Rebate Processing Specialist – Energy Efficiency & Clean Energy Solutions at brighthush

About brighthush

brighthush is a forward‑thinking, women‑led energy transformation firm that is redefining how utilities and consumers navigate the transition to a cleaner, more resilient grid. With a laser focus on impact, we combine deep expertise in energy efficiency, load flexibility, electrification, and carbon reduction to deliver innovative, data‑driven solutions that help our partners reduce costs, lower emissions, and meet ambitious sustainability targets. Our culture is built on collaboration, continuous learning, and a shared commitment to making a tangible difference in the world.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that is at the forefront of the clean‑energy revolution. We empower our employees to take ownership of projects, experiment with new technologies, and grow their careers through mentorship, training, and real‑world impact. Whether you’re based in Salt Lake City, Boston, or working remotely across the United States, you’ll find a supportive environment that values diversity, creativity, and results.

Position Overview

We are looking for a dedicated Customer Service & Rebate Processing Specialist to join our growing customer support and data management team. In this role, you will be the first point of contact for customers seeking assistance with energy efficiency rebates, while also ensuring accurate data entry and processing across multiple database systems. Your work will directly influence customer satisfaction, program efficiency, and the overall success of our clean‑energy initiatives.

Key Responsibilities

• Serve as the primary customer liaison for rebate inquiries via phone, email, and chat, delivering timely, accurate, and friendly support.
• Collect, verify, and interpret data from customer applications, supporting documents, and internal sources to prepare rebate submissions.
• Enter and maintain high‑quality data in our proprietary database and Microsoft Access systems, ensuring 100% accuracy and compliance with data governance standards.
• Collaborate with cross‑functional teams—Marketing, Finance, Compliance, and Technical Services—to resolve customer issues, streamline processes, and improve overall service delivery.
• Maintain organized electronic and hard‑copy filing systems for all rebate applications, supporting documentation, and correspondence.
• Identify and recommend process improvements, automation opportunities, and best practices to enhance efficiency and customer experience.
• Participate in ongoing training and professional development sessions to stay current on rebate programs, industry regulations, and emerging technologies.
• Perform additional duties as assigned, contributing to special projects and initiatives that support brighthush’s mission.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Communications, or a related field is a plus.
• 6–12 months of experience in a call center or customer service environment, preferably within the energy or utilities sector.
• Fluent in English with excellent verbal and written communication skills.
• Strong interest in sustainability and a passion for making a meaningful environmental impact.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced setting.

Preferred Skills & Experience

• Fluency in Spanish (or another language) is highly desirable to serve a diverse customer base.
• Proficiency with Microsoft Office Suite—Word, Excel, and especially Access—along with experience in data entry and database management.
• Experience with rebate processing, grant applications, or similar compliance workflows.
• Attention to detail and a commitment to data integrity and accuracy.
• Prior exposure to energy efficiency programs, utility incentives, or clean‑energy certifications.
• Comfortable using CRM platforms, ticketing systems, and collaboration tools such as Slack or Microsoft Teams.

What You’ll Gain

• Career Growth: Clear pathways to advance into senior customer support roles, project management, or program administration within brighthush.
• Learning & Development: Access to industry‑leading training, certifications, and mentorship programs that keep you at the cutting edge of energy efficiency and customer experience.
• Impact: Directly contribute to reducing carbon footprints, lowering energy costs for customers, and accelerating the adoption of clean technologies.
• Flexibility: Fully remote or hybrid options with competitive compensation, allowing you to balance work and life while staying connected to a vibrant team.
• Culture: Inclusive, collaborative, and supportive environment that celebrates diversity, creativity, and innovation.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for entry‑level customer service and data processing roles.
• Performance‑based bonuses tied to customer satisfaction scores, process improvement metrics, and rebate processing accuracy.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for long‑term employees.

Work Environment & Culture

At brighthush, we believe that a thriving workplace is built on trust, transparency, and teamwork. Our remote‑first culture means you’ll have the freedom to work from anywhere in the United States, while still enjoying:

• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Open‑door communication channels with leadership and cross‑functional teams.
• Regular social events, virtual coffee breaks, and community service days.
• Access to cutting‑edge collaboration tools and a robust knowledge base.

How to Apply

Ready to make a difference in the clean‑energy space? Submit your resume and a brief cover letter outlining why you’re excited to join brighthush and how your experience aligns with this role. We look forward to learning how you can help us empower customers, streamline rebate processing, and accelerate the transition to a sustainable future.

Apply now and become a pivotal part of brighthush’s mission to transform the energy landscape for the better.