Seasoned Customer Service Representative – Insurance & Financial Services – Remote & Flexible – Join brighthush

About brighthush and the Opportunity

brighthush has been a trusted partner in the financial services industry since 1859, helping clients secure their financial well‑being so they can pursue long, fulfilling lives. Our mission is simple yet powerful: turn challenges into opportunities by thinking, working, and leading differently. At brighthush, every employee is a leader, and we encourage you to leverage your unique talents to become a force for good—both within our organization and in the communities we serve.

We are currently expanding our Service Center team and are looking for a dedicated, customer‑focused individual to join us as a Customer Service Representative (CSR). This role is pivotal in delivering exceptional service to our clients and financial professionals, ensuring that every interaction reflects the high standards and values that define brighthush.

Key Responsibilities

• Handle an average of 45–55 inbound calls per day, ranging from simple product inquiries to complex, market‑sensitive questions from clients and financial professionals.
• Deliver outstanding customer service while consistently meeting department goals for Attendance, Quality, Productivity, Availability, ACW, and Adherence.
• Participate actively in customer service training and other learning initiatives to stay current with operational policies, new products, and procedural updates.
• Navigate multiple administrative systems—including Windows, legacy and modern product platforms, internet/intranet, image and workflow systems—while performing basic calculations using online tools.
• Collaborate with Floor Support and other team members to resolve inquiries efficiently and accurately.
• Maintain a professional, inclusive, and collaborative work style, ensuring a high level of customer satisfaction and retention.
• Adhere to a flexible shift schedule that may vary Monday through Thursday (8:30 AM–7 PM) and Friday (8:30 AM–5:30 PM), with periodic office visits as needed.
• Operate within a remote work framework that keeps you fully engaged with the team during core hours, while allowing for occasional in‑office collaboration.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience, demonstrating superior customer service skills.
• Strong ability to multitask and manage multiple administrative systems simultaneously.
• Excellent interpersonal and communication skills, with the ability to provide clear, concise, and appropriate responses to resolve customer inquiries via phone.
• Ability to learn and retain large amounts of detailed information quickly.
• High degree of professionalism, dedication, and a strong work ethic.
• Reliability and punctuality, meeting attendance standards consistently.

Preferred Qualifications

• College degree (any field).
• Prior experience with death claim, retirement, and life insurance products, coupled with an understanding of financial markets.
• Experience working independently and collaboratively in a highly structured environment.
• Proficiency in researching and utilizing product resources effectively.
• Demonstrated commitment to customer service excellence and continuous improvement.

Skills & Competencies

• Communicating Complex Concepts – Ability to simplify technical information and present it in clear, understandable language.
• Product Knowledge – Deep understanding of insurance product lines and the ability to develop and refine product processes.
• Active Listening – Skillful listening techniques to gather, clarify, and apply information from customers.
• Prioritization & Time Management – Managing multiple concurrent priorities and projects while maintaining high productivity.
• Problem Solving – Applying analytical tools and techniques to identify, anticipate, and resolve operational challenges.
• Telephone‑Based Customer Service – Expertise in handling customer inquiries and delivering solutions over the phone.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a CSR, you will have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service best practices, and industry trends.
• Mentorship from experienced team members and leaders who are committed to your professional development.
• Internal mobility pathways that allow you to explore roles in underwriting, claims, product management, and more.
• Leadership development initiatives designed to cultivate the next generation of brighthush leaders.
• Access to industry conferences, webinars, and certifications that enhance your skill set and marketability.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and purpose. Our remote work model is supported by robust digital tools that keep teams connected and productive. We value:

• Inclusivity and diversity, ensuring every voice is heard and respected.
• Work‑life balance, with flexible scheduling and remote options.
• Continuous feedback and recognition, celebrating achievements and milestones.
• Community engagement, encouraging employees to give back through volunteer programs and partnerships.

Compensation & Benefits

The base salary for this position is $45,760 per year, with additional performance‑based incentives such as base salary increases, spot bonuses, and short‑term incentive compensation opportunities. Eligibility for these programs depends on your level and functional area.

brighthush offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs and wellness resources.
• Professional development allowances and tuition reimbursement.

For detailed descriptions of our benefits, please visit the brighthush Total Rewards Program.

How to Apply

Ready to make a meaningful impact and grow your career with a purpose‑driven organization? Click the link below to submit your application and join the brighthush family.

Apply to This Job

For any questions or to request a reasonable accommodation during the application or interview process, please contact Human Resources at (212) 314-2211 or email us at [email protected].

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, applicants, and candidates.