Seasoned Customer Service Representative – Insurance Services, Remote USA – Brighthush

About Brighthush

Brighthush is a global leader in customer experience technology and services, dedicated to transforming the way brands connect with their customers. By blending data, artificial intelligence, and human‑centric design, we help organizations deliver smarter, more empathetic interactions that drive loyalty and growth. Our culture is rooted in purpose, collaboration, and continuous learning, earning us recognition as a Great Place to Work® in the United States. Whether you’re a seasoned professional or just starting your career, Brighthush offers a dynamic environment where your contributions matter and your growth is supported every step of the way.

Why Brighthush?

• Global Impact – Work with leading brands across multiple industries, shaping the future of customer experience.
• Inclusive Culture – A community that celebrates diversity, encourages belonging, and empowers every voice.
• Career Growth – Structured learning paths, mentorship, and performance‑based advancement opportunities.
• Remote Flexibility – Work from home with a fully supported home‑office setup, high‑speed internet, and a quiet workspace.
• Competitive Compensation – Base wage starting at $17.50 per hour, plus performance bonuses and a comprehensive benefits package.

Position Overview

As a Customer Service Representative – Insurance Services at Brighthush, you will be the frontline advocate for our insurance clients’ customers. Your role will involve resolving complex inquiries, providing product knowledge, and ensuring every interaction leaves a lasting positive impression. You’ll operate remotely, supported by a global team of curious, lifelong learners who share a commitment to excellence and empathy.

Key Responsibilities

• Handle inbound calls and digital communications from customers and members regarding account information, member profiles, coverage details, and service‑related inquiries.
• Conduct thorough research to deliver accurate, timely solutions to customer issues.
• Escalate and resolve complex or high‑priority cases with a calm, solution‑focused approach.
• Document all interactions in our CRM system, ensuring data integrity and compliance with industry regulations.
• Collaborate with cross‑functional teams (claims, underwriting, technical support) to streamline issue resolution.
• Participate in ongoing training sessions, webinars, and coaching programs to stay current on product updates and best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback on customer experience processes.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in insurance or a related field.
• High school diploma or equivalent; additional certifications in customer service or insurance are a plus.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with computers, including CRM systems, Microsoft Office Suite, and web‑based collaboration tools.
• Reliable high‑speed internet connection (minimum 25 Mbps) and a hard‑wired connection to your home router.
• Quiet, private workspace free from background noise to maintain call quality and confidentiality.
• Demonstrated empathy, patience, and a genuine desire to help others.

Preferred Qualifications

• Experience with insurance products, policies, and claims processes.
• Knowledge of data privacy regulations (e.g., GDPR, HIPAA) and compliance standards.
• Previous remote work experience with a proven track record of self‑management and accountability.
• Multilingual abilities – proficiency in Spanish, French, or other languages is highly valued.
• Experience using AI‑powered tools or chat‑bot platforms to enhance customer interactions.

Skills & Competencies

• Customer‑centric mindset with a focus on delivering exceptional service.
• Problem‑solving aptitude and analytical thinking.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a positive attitude.

Learning & Development

At Brighthush, we believe that continuous learning fuels innovation and personal growth. Your training journey will include:

• Instructor‑led online sessions with live video and audio, fostering real‑time interaction with trainers and peers.
• Individualized coaching to refine your skills and set career goals.
• Access to thousands of free courses covering technical, soft‑skill, and industry‑specific topics.
• Regular performance reviews and feedback loops to track progress and identify growth opportunities.

Career Path & Growth Opportunities

Brighthush offers a clear trajectory for career advancement. Starting as a Customer Service Representative, you can progress to:

• Senior Customer Service Representative – leading complex cases and mentoring newer agents.
• Team Lead – managing a small group of representatives and driving team performance.
• Customer Experience Manager – overseeing broader customer journey initiatives and strategy.
• Specialist roles in claims, underwriting, or product development for those seeking a deeper dive into insurance.

We also support lateral moves across departments, allowing you to explore new areas of interest while leveraging your customer‑service foundation.

Work Environment & Culture

Brighthush’s remote model is built on trust, flexibility, and collaboration. You’ll enjoy:

• Fully equipped home‑office stipend to ensure a productive workspace.
• Regular virtual team gatherings, game rooms, and wellness challenges.
• Inclusive events celebrating cultural diversity and community service.
• A transparent, values‑driven leadership style that encourages open dialogue.

Compensation & Benefits

We offer a competitive package designed to reward your hard work and dedication:

• Base wage starting at $17.50 per hour.
• Performance‑based bonus opportunities tied to individual and team metrics.
• Paid time off (PTO), sick days, and holiday schedule.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Tuition reimbursement for approved courses and certifications.
• Wellness incentives, including gym memberships and mental health resources.
• Employee referral program with rewards for successful hires.
• Flexible spending accounts and prescription drug coverage.
• Merchandise discounts and access to a virtual game room.

Eligibility & Remote Residency

Brighthush is open to candidates residing in the United States. We have a preferred list of 37 states for remote work, and we consider applicants from Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. on a special business need basis. Applicants from Alaska, California, Hawaii, Illinois, Montana, and outside the U.S. are currently not eligible.

How to Apply

Ready to bring humanity to business and join a team that values your expertise? Click the link below to submit your application and start your journey with Brighthush.

Explore Brighthush Benefits & Apply Now

Join Brighthush Today

At Brighthush, you’ll be part of a global family that thrives on curiosity, empathy, and innovation. Your role as a Customer Service Representative will not only help customers navigate their insurance needs but also shape the future of customer experience. If you’re passionate about delivering exceptional service, eager to grow, and ready to work in a supportive, inclusive environment, we want to hear from you.

Apply today and become a vital part of Brighthush’s mission to bring humanity to every interaction.