Seasoned Licensed Insurance Customer Service Specialist – Remote & Hybrid Opportunities, Competitive Base Pay, Commission, Accelerated Career Growth, and Full Benefits Package at brighthush

About brighthush – Empowering Futures Through Insurance Excellence

In a world where uncertainty is the only constant, brighthush stands as a beacon of stability, confidence, and community. We are more than an insurance agency; we are a movement that empowers families, entrepreneurs, and local businesses to secure their futures with clarity, compassion, and cutting‑edge expertise. From auto and home to life, business, and specialty coverage, our portfolio is as diverse as the people we serve. Whether you are a seasoned professional or just starting your journey in the insurance world, brighthush offers a dynamic environment where your voice is heard, your ideas are valued, and your career trajectory is accelerated.

Why brighthush Is the Right Choice for Your Career

At brighthush, we believe that great work starts with great people. That’s why we’ve built a culture that celebrates integrity, teamwork, and continuous learning. Here’s what you can expect when you join our family:

• Flexible remote, hybrid, or onsite work options with schedules that fit your lifestyle.
• A competitive base rate of $22–$24 per hour plus commission on new business.
• Hands‑on training and ongoing coaching from senior leaders who are invested in your success.
• A comprehensive health, dental, vision, and life insurance package that keeps you and your family protected.
• Paid time off (PTO), a retirement plan, and an employee assistance program to support your well‑being.
• A culture that values integrity, teamwork, and innovation—and where your ideas can shape the future of insurance.

Industry Landscape – The Future of Insurance

The insurance sector is undergoing a transformative shift. Digital platforms, data analytics, and customer‑centric solutions are redefining how policies are sold, managed, and serviced. brighthush is at the forefront of this evolution, blending traditional expertise with modern technology to deliver seamless, personalized experiences. As a Licensed Insurance Customer Service Specialist, you will be a key player in this dynamic environment, ensuring that every client interaction reflects our commitment to excellence.

Role Overview

As a Licensed Insurance Customer Service Specialist, you will be the frontline advocate for our clients, ensuring they receive timely, accurate, and compassionate support. Your day‑to‑day tasks will include:

• Handling billing inquiries, policy changes, renewals, and claims navigation with precision and empathy.
• Conducting protection reviews to assess coverage gaps and recommend appropriate solutions.
• Managing follow‑ups and keeping clients informed throughout the process.
• Addressing cancellation concerns with sound judgment and a client‑first mindset.
• Identifying and quoting additional coverage within your licensing authority, closing sales when appropriate.
• Coordinating life appointments and qualified handoffs while maintaining meticulous records.
• Meeting or exceeding agreed service, retention, and inside‑sales metrics to drive business growth.

Key Responsibilities

In this role, you will:

• Serve as the primary point of contact for all client inquiries, ensuring a seamless experience from initial contact to resolution.
• Maintain an up‑to‑date knowledge of all products, policy terms, and regulatory changes that affect client coverage.
• Leverage data and analytics to identify trends, potential risks, and opportunities for cross‑sell and upsell.
• Collaborate closely with underwriting, claims, and sales teams to coordinate client needs and deliver integrated solutions.
• Document all interactions accurately in the CRM, ensuring compliance with internal policies and external regulations.
• Participate in continuous improvement initiatives, providing feedback on processes, tools, and client experience.
• Represent brighthush at community events, networking functions, and industry conferences to build brand awareness.

Essential Qualifications

To thrive in this role, you should bring:

• Active Property & Casualty (P&C) license and any additional state licenses required for the markets you serve.
• Prior insurance customer‑service experience – familiarity with policy administration and client communication.
• Confidence in handling rate concerns and recommending coverage that aligns with client needs.
• Strong documentation and task management skills to keep records accurate and up‑to‑date.
• Integrity, reliability, and a collaborative mindset that supports team success.

Preferred Qualifications & Experience

While not mandatory, the following will give you a competitive edge:

• Experience with personal‑lines agencies (any brand) – the skills translate across the industry.
• Background in inside sales or retention roles within the insurance sector.
• Proficiency with CRM systems, Microsoft Office Suite, and telephony platforms.
• Demonstrated ability to meet or exceed sales targets in a commission‑based environment.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Excellent verbal and written communication to articulate complex coverage details simply.
• Strong problem‑solving and analytical thinking to navigate client concerns and policy nuances.
• High customer‑centric mindset – always putting the client’s best interests first.
• Adaptability to work across remote, hybrid, and onsite environments while maintaining productivity.
• Time management and prioritization skills to handle multiple client interactions simultaneously.
• Team collaboration and a willingness to share knowledge and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Licensed Insurance Customer Service Specialist, you will have access to:

• Structured onboarding program covering product knowledge, systems, and agency processes.
• Ongoing coaching and mentorship from senior leaders and experienced agents.
• Opportunities to advance into senior sales, account management, or leadership roles as you build expertise.
• Access to industry conferences, webinars, and certification courses to stay ahead of market trends.
• Clear performance metrics and career pathways that reward dedication and results.

Work Environment & Culture

At brighthush, we foster a culture of:

• Transparency – open communication channels and regular feedback loops.
• Inclusivity – a welcoming environment for diverse backgrounds and perspectives.
• Innovation – encouraging creative problem‑solving and new ideas to improve client service.
• Work‑life balance – flexible scheduling and remote options to support personal commitments.
• Community engagement – participation in local events, sponsorships, and volunteer initiatives.

Compensation & Benefits

We offer a competitive and transparent compensation package:

• Base salary: $22–$24 per hour, paid bi‑weekly.
• Commission structure: Earn commissions on new business sold within your licensing authority.
• Bonus opportunities: Quarterly performance bonuses for exceeding sales and retention targets.
• Paid time off (PTO): Accrued vacation days, sick leave, and personal days.
• Health benefits: Comprehensive medical, dental, and vision plans through a leading provider.
• Life & disability insurance: Comprehensive coverage options.
• Retirement plan: 401(k) with company match.
• Employee assistance program (EAP): Support for mental health and well‑being.
• Flexible work arrangements: Fully remote, hybrid, or onsite options to suit your lifestyle.

How to Apply

If you’re ready to join a forward‑thinking agency that values your expertise and offers a platform for growth, we’d love to hear from you. Submit your application through our careers portal or contact our recruiting team directly. Let’s build a brighter future together at brighthush.