Seasoned Customer Service Representative – Payment Support Specialist with Supplier Database Management & Multichannel Communication

About brighthush

brighthush is a forward‑thinking fintech platform that empowers businesses to streamline payments, manage supplier relationships, and unlock real‑time financial insights. With a global footprint and a culture that prizes innovation, collaboration, and continuous learning, we are on a mission to redefine how companies handle payments and supplier data. As a remote‑first organization, we give our team members the flexibility to work from anywhere while staying connected through cutting‑edge collaboration tools and a vibrant virtual community.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of lasting partnerships. Our Payment Support team is the frontline that ensures suppliers and partners experience seamless, accurate, and timely interactions. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about delivering top‑tier service, this role offers the perfect blend of autonomy, impact, and growth.

Key Responsibilities

• Supplier Database Stewardship: Build, update, and maintain a comprehensive payments‑specific supplier database, ensuring data integrity and compliance with internal standards.
• Outreach & Verification: Own end‑to‑end supplier outreach via email, phone, and chat to collect, verify, and reconcile critical information.
• Data Quality Champion: Identify, flag, and resolve inconsistencies, missing data, or potential issues proactively, driving continuous improvement in data accuracy.
• Cross‑Functional Collaboration: Communicate clearly with internal teams—Finance, Operations, and Product—to resolve questions and ensure accuracy from the outset.
• Customer Interaction: Respond promptly and professionally to customer inquiries across multiple channels, providing accurate information about products and services.
• Issue Resolution: Resolve customer issues in a timely, efficient manner, following up to confirm satisfaction and documenting all interactions in the CRM.
• Performance Excellence: Meet or exceed performance targets for related KPIs, including response time, resolution rate, and data accuracy.
• Continuous Learning: Participate in training programs and continuous learning modules to deepen knowledge of products, services, and processes.
• Process Improvement: Collaborate with other departments to identify bottlenecks and propose solutions that enhance overall workflow efficiency.
• Professional Conduct: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Additional Duties: Perform other duties as assigned, demonstrating flexibility and a willingness to take on new challenges.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center environment.
• Experience in financial operations such as billing, invoicing, or payment processing.
• Exceptional attention to detail and a commitment to accuracy.
• Strong critical thinking skills and the ability to ask clear, thoughtful questions.
• Highly organized, dependable, and consistent with follow‑through.
• Comfortable working with systems, repetitive workflows, and outreach (including phone calls).
• Ability to work independently while knowing when to escalated issues.
• Strong verbal and written communication skills.
• Proficiency in using computers and various software applications.
• Strong problem‑solving skills and a proactive mindset.

Preferred Qualifications

• Experience in operations support, data entry, or administrative roles.
• Knowledge and experience with a CRM platform.
• Familiarity with payment processing systems or financial software.
• Previous remote work experience in a distributed team environment.

Skills & Competencies

• Multichannel Communication: Ability to engage customers effectively via phone, email, and chat.
• Data Management: Strong analytical skills to maintain and improve database integrity.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple inquiries simultaneously.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve complex issues.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Opportunities to transition into senior support roles, process improvement projects, or product management.
• Clear career pathways and internal mobility across departments such as Finance, Operations, and Product.
• Participation in cross‑functional initiatives that shape the future of our payment solutions.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Daily stand‑ups and weekly team huddles via video conferencing.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Virtual coffee breaks and team‑building activities.
• A culture that values transparency, continuous feedback, and a healthy work‑life balance.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to key metrics.
• Government‑mandated benefits such as health, dental, and vision coverage.
• Retirement savings plan with company matching.
• Life insurance and disability coverage.
• Paid time off, including vacation, sick leave, and birthday leave.
• Flexible work hours and the ability to set your own schedule within the required shift.
• Access to an employee wellness program and mental health resources.
• Employee referral bonuses for bringing top talent to the team.
• Opportunities for skill‑based training and certifications, fully reimbursed by the company.

How to Apply

If you are ready to bring your customer‑service expertise to a dynamic fintech environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Payment Support Specialist role at brighthush.

Conclusion

At brighthush, you’ll play a pivotal role in ensuring our suppliers and partners experience flawless, accurate, and timely payment interactions. Your work will directly impact our clients’ satisfaction and our company’s growth trajectory. Join us to be part of a forward‑thinking team that values innovation, collaboration, and personal growth.

Ready to elevate your career? Apply now and discover a better way to grow with brighthush!