Seasoned Customer Service Representative – Remote Insurance Support – DSM Metro Residency – Brighthush

About Brighthush and the Insurance Support Landscape

Brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional service across the insurance sector. We believe that every interaction—whether it happens over the phone, via email, or through a digital portal—has the power to shape a customer’s experience and build lasting trust. Our remote teams are the backbone of our operations, enabling us to serve clients across Iowa and beyond with speed, accuracy, and empathy.

In today’s fast‑paced insurance environment, the demand for reliable, detail‑oriented customer support has never been higher. Clients expect instant answers, precise data handling, and a seamless journey from inquiry to resolution. At Brighthush, we empower our representatives to meet these expectations while fostering a culture of continuous learning, collaboration, and professional growth.

Why Join Brighthush?

• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, supportive team.
• Competitive Compensation: Earn a market‑competitive hourly rate with performance‑based incentives.
• Career Development: Access to ongoing training, mentorship, and clear pathways to advance into senior support or managerial roles.
• Inclusive Culture: A workplace that values diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Comprehensive Benefits: For contract and temporary professionals, we offer medical, vision, dental, and life & disability coverage, along with a 401(k) plan.

Key Responsibilities

As a Customer Service Representative at Brighthush, you will be the frontline advocate for our insurance clients. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer communications across phone and email channels with professionalism and courtesy.
• Resolving inquiries related to policy details, coverage options, claim status, and billing questions.
• Updating, verifying, and researching account information across multiple systems while maintaining a high level of accuracy.
• Entering customer and policy data meticulously to ensure records remain complete, up‑to‑date, and compliant with regulatory standards.
• Navigating between several screens and applications efficiently, ensuring a smooth, positive customer experience.
• Responding to email inquiries in a timely manner and documenting all interactions clearly in our CRM.
• Collaborating with cross‑functional teams—such as underwriting, claims, and billing—to resolve complex issues and improve service processes.
• Participating in continuous improvement initiatives, providing feedback on system enhancements and workflow optimizations.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center or high‑volume support environment.
• Proven ability to handle both inbound and outbound calls with a detail‑focused, service‑oriented approach.
• Strong data entry skills with a demonstrated commitment to accuracy and attention to detail.
• Intermediate computer proficiency, including the ability to work across multiple screens and systems simultaneously.
• Working knowledge of Microsoft Word and Microsoft Excel; familiarity with CRM platforms is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally via phone and email.
• Self‑motivated, organized, and capable of managing multiple tasks and priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the insurance industry, particularly with policy administration or claims processing.
• Knowledge of insurance terminology, coverage types, and regulatory requirements.
• Familiarity with remote work tools such as Zoom, Teams, and virtual phone systems.
• Previous experience working in a remote or virtual team setting.
• Strong problem‑solving skills and the ability to think critically under pressure.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Proficiency: Comfortable navigating multiple applications and troubleshooting basic technical issues.
• Communication: Clear, concise, and empathetic communication across all channels.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote setting.
• Adaptability: Quick to learn new processes, tools, and industry updates.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.

Career Growth & Learning Opportunities

At Brighthush, we believe that growth starts with learning. As a Customer Service Representative, you will have access to:

• On‑boarding training modules covering product knowledge, systems, and customer service best practices.
• Regular skill‑building workshops on communication, conflict resolution, and advanced data management.
• Mentorship programs pairing you with experienced team members to accelerate your professional development.
• Clear career pathways to senior support roles, team leads, or specialized positions in underwriting, claims, or product development.
• Annual performance reviews with actionable feedback and goal setting.

Work Environment & Culture at Brighthush

Brighthush is committed to creating a supportive, inclusive, and engaging work environment—even when you’re working from home. Our culture is built on:

• Transparency: Open communication channels, regular town‑hall meetings, and a culture of feedback.
• Flexibility: Flexible scheduling options to accommodate personal commitments while meeting business needs.
• Recognition: Celebrating achievements through shout‑outs, awards, and peer recognition programs.
• Community: Virtual coffee breaks, team‑building activities, and community service initiatives.
• Well‑being: Resources for mental health, ergonomic support, and work‑life balance.

Compensation, Perks, and Benefits

While the exact compensation will be discussed during the interview process, you can expect:

• Competitive hourly rate aligned with industry standards for remote customer support roles.
• Performance‑based bonuses for meeting or exceeding key metrics.
• Access to a comprehensive benefits package for contract and temporary professionals, including medical, vision, dental, and life & disability insurance.
• Eligibility to enroll in a 401(k) plan with company matching.
• Paid time off and holiday pay for full‑time contract roles.
• Free access to online training courses and professional development resources.

How to Apply

Ready to bring your customer service expertise to Brighthush? Submit your application through our dedicated careers portal or reach out directly to our recruitment team. We’re excited to learn how you can contribute to our mission of delivering exceptional insurance support.

Apply Now

All applicants must be legally authorized to work in the United States. Brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.