Experienced Bilingual Customer Support Specialist – English & Spanish – Remote – Full‑Time – Customer Success & Technical Assistance at brighthush

About brighthush

brighthush is the fastest‑growing “All‑Inclusive Business Platform” vendor in North America, redefining how automotive dealerships manage sales, service, inventory, and accounting. With nearly four decades of industry experience, we have become the third largest Dealership Management System (DMS) provider in the region. Every month, hundreds of new dealerships join our platform, and our mission is simple: treat every customer as a partner, an innovator, and a friend.

Our Dealer Image Pro (DIP) division empowers dealerships to create consistent, high‑quality vehicle photos, videos, and 360° experiences that accelerate sales. By combining powerful software, AI, hand‑edited imaging, and hands‑on training, DIP streamlines merchandising from capture to publishing, giving our clients a competitive edge.

At brighthush, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Whether you’re just starting out or looking to elevate your expertise, we provide the tools, mentorship, and opportunities to help you thrive.

Role Overview

We’re seeking a Highly Skilled Bilingual Customer Support Specialist to join our remote team. In this role, you will be the primary point of contact for our diverse clientele, delivering timely technical assistance and troubleshooting support in both English and Spanish. Your ability to communicate clearly, solve problems efficiently, and maintain a customer‑centric mindset will be essential to ensuring a consistently high‑quality support experience.

Key Responsibilities

• Customer Satisfaction – Maintain a high level of customer satisfaction through thoughtful, timely, and solution‑oriented communication.
• Multi‑Channel Support – Respond promptly to customer inquiries via email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both languages.
• Collaboration – Work closely with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Problem Solving – Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalation Management – Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Documentation – Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken) – a must for effective communication with our diverse customer base.
• Prior experience using Salesforce or a similar CRM platform – essential for tracking tickets, documenting interactions, and collaborating with internal teams.
• Familiarity with dealership operations and common automotive industry tools – helps you understand the context of customer issues and provide relevant solutions.
• Strong problem‑solving skills – ability to diagnose issues quickly and recommend effective solutions.
• Excellent communication skills – clear, concise, and professional in both languages.
• Customer‑focused mindset – dedication to delivering a positive experience for every client.

Preferred Qualifications

• Experience in a technical support or customer success role within the automotive or dealership technology space.
• Knowledge of dealership management systems (DMS) and related modules (sales, service, inventory, accounting).
• Experience with AI‑driven imaging or merchandising tools.
• Previous remote work experience – familiarity with virtual collaboration tools and self‑management.
• Certification in customer service or technical support (e.g., ITIL, CompTIA).

Skills & Competencies

• Technical Proficiency – Comfortable navigating complex software, troubleshooting issues, and using diagnostic tools.
• Communication Excellence – Ability to articulate solutions clearly in both English and Spanish, adapting tone to the customer’s needs.
• Time Management – Prioritize tickets, manage workload, and meet response time targets.
• Team Collaboration – Work effectively with cross‑functional teams (engineering, product, sales) to resolve issues.
• Adaptability – Thrive in a fast‑moving environment, quickly learning new tools and processes.
• Empathy & Patience – Provide calm, supportive assistance even in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, your career path is designed around your strengths and aspirations. We offer:

• Continuous training programs, including industry certifications and product knowledge courses.
• Clear pathways for advancement – from support specialist to team lead, product manager, or technical architect.
• Mentorship from seasoned professionals who are passionate about your development.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to contribute to product roadmaps, process improvements, and customer success initiatives.

Work Environment & Company Culture

Our culture is built on collaboration, transparency, and a shared commitment to excellence. As a remote team, we rely on:

• Weekly virtual stand‑ups and cross‑team syncs to keep everyone aligned.
• Open communication channels (Slack, Teams, email) for quick problem resolution.
• A culture of recognition – celebrating wins, milestones, and innovative ideas.
• Inclusive practices that value diverse perspectives and encourage every voice to be heard.
• Flexibility to balance work and life – flexible hours, generous PTO, and a results‑oriented approach.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Base salary range: US$21–23 per hour (or equivalent annual salary).
• Performance‑based incentives and bonuses.
• Comprehensive health benefits – medical, dental, and vision coverage.
• Paid time off (PTO) and holiday schedule to support work‑life balance.
• Employee recognition programs and performance‑based incentives.
• Referral bonuses for bringing in top talent.
• Exclusive staff discounts with partners such as GM, Dell, and more.
• Professional development stipend for certifications, conferences, and training.

How to Apply

Ready to join a dynamic, growth‑oriented team that values your bilingual expertise? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to This Job

Next Steps

If you are selected for an interview, our recruiting team will reach out via email. Please monitor your inbox and spam folder to ensure you don’t miss any communication.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodations throughout the recruitment process, please contact our recruiting team at [email protected].

Closing

At brighthush, we believe that exceptional customer support is the cornerstone of lasting partnerships. If you are passionate about delivering outstanding service, thrive in a fast‑paced environment, and are fluent in both English and Spanish, we want to hear from you. Join us and help shape the future of automotive dealership technology while advancing your career in a supportive, innovative, and rewarding setting.