Seasoned Customer Service & Sales Support Virtual Assistant – Remote, Full‑Time – Drive Client Success for brighthush’s Expanding Pressure & Soft Washing Services

About brighthush

brighthush is a trailblazing leader in the pressure and soft washing arena, delivering premium, eco‑friendly cleaning solutions to residential and commercial clients across the nation. With a relentless focus on sustainability, customer delight, and cutting‑edge technology, brighthush has earned a reputation for excellence, reliability, and innovation. As we broaden our service footprint, we’re on the hunt for a dynamic, customer‑centric Virtual Assistant to become the first point of contact for our clients and the backbone of our sales pipeline.

Why brighthush?

At brighthush, every interaction is an opportunity to shine. Our culture is built on transparency, continuous learning, and a passion for delivering results. As a remote, full‑time team member, you’ll enjoy:

• Flexible work hours that fit your lifestyle
• Access to industry‑leading tools such as Housecall Pro, Google Maps, and Zillow
• Regular training sessions on sales techniques, customer service best practices, and product knowledge
• Clear pathways to advance into senior support, sales, or operations roles
• A supportive, collaborative environment where your ideas are heard and valued

Key Responsibilities

Inbound Communication & First‑Touch Experience

• Answer incoming calls with professionalism and a friendly tone, ensuring every caller feels heard and valued.
• Respond to texts, Facebook messages, website inquiries, and other digital leads within 15 minutes.
• Maintain a conversational, relationship‑focused approach—no canned or robotic responses.
• Escalate complex or urgent inquiries to the appropriate team members promptly.

Lead Management & Qualification

• Collect essential details from each inquiry: name, address, service type, and any supporting photos or videos.
• Enter and update leads in Housecall Pro, ensuring accurate data entry and timely follow‑ups.
• Track lead status through the pipeline—new, contacted, quoted, booked, or closed.
• Prioritize leads based on urgency and potential value, maintaining a high close rate.

Quotes & Estimating Support

• Generate accurate quotes using website form data, customer‑submitted media, and reference tools such as Google Earth or Zillow.
• Follow clear pricing guidelines or, when authorized, handle full quoting responsibilities.
• Flag complex jobs or unusual requests for review by the sales manager.
• Send quotes via email or SMS, ensuring clarity and professionalism.

Scheduling & Calendar Management

• Book jobs and estimates directly into the team calendar, coordinating with field technicians.
• Optimize routes and timing to maximize daily productivity and minimize travel time.
• Provide the field team with a clear, organized daily schedule and any necessary job details.

CRM & Administrative Support

• Maintain up‑to‑date activity logs in Housecall Pro, including calls, emails, and follow‑ups.
• Track follow‑up tasks and pipeline stages, ensuring no lead falls through the cracks.
• Set up automated follow‑up sequences for unsold quotes and repeat customers.
• Keep the inbox and CRM organized, tagging and categorizing leads for easy retrieval.

Customer Service & Retention

• Build strong, lasting relationships with customers through personalized, professional communication.
• Address concerns promptly, turning potential issues into opportunities for loyalty.
• Encourage referrals by delivering exceptional service and asking for feedback.

Reporting & Analytics

• Compile daily summary reports covering new leads, quotes sent, jobs booked, and follow‑ups completed.
• Highlight any bottlenecks, issues, or opportunities for improvement.
• Share insights with the sales and operations teams to refine processes.

Essential Qualifications

• Proven experience in customer service, sales support, or virtual assistance—ideally within a service‑based or B2B environment.
• Excellent phone etiquette with a clear, natural‑sounding voice.
• Strong written communication skills—capable of crafting concise, engaging emails and texts.
• Highly organized, detail‑oriented, and able to manage multiple tasks simultaneously.
• Proficiency with CRM systems, especially Housecall Pro; experience with similar platforms is a plus.
• Comfortable using Google Maps, Zillow, and basic online research to gather estimates.
• Self‑motivated, proactive, and able to solve problems independently.

Preferred Qualifications

• Experience in the pressure or soft washing industry, or a related cleaning service.
• Knowledge of pricing structures and cost estimation for exterior cleaning services.
• Familiarity with scheduling software and route‑optimization tools.
• Previous experience in a remote, virtual team environment.
• Basic graphic design skills for creating simple quote templates or social media responses.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong analytical skills—able to interpret data and make informed decisions.
• Adaptability—thrives in a fast‑moving, evolving environment.
• Team player who collaborates across departments to achieve shared goals.
• Tech‑savvy—quick to learn new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service & Sales Support VA, you’ll have the chance to:

• Progress into a Senior Support Specialist or Sales Coordinator role.
• Take on additional responsibilities such as lead generation, marketing outreach, or field operations.
• Participate in quarterly training workshops covering advanced sales techniques, customer psychology, and industry trends.
• Earn certifications in CRM management, customer experience, or project management.
• Join cross‑functional projects that influence product development and service delivery.

Work Environment & Culture

brighthush’s remote team operates with a blend of autonomy and collaboration. You’ll have:

• Weekly virtual stand‑ups to align on priorities and share successes.
• Access to a dedicated Slack workspace for real‑time communication.
• Monthly virtual coffee breaks to foster camaraderie.
• A culture that celebrates wins, learns from challenges, and values work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote sales support roles.
• Performance‑based bonuses tied to lead conversion rates and customer satisfaction scores.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Flexible work schedule and fully remote setup.

How to Apply

Ready to bring your customer service expertise to a growing, purpose‑driven company? Click the link below to submit your application and join the brighthush family.

Apply to this position

Join brighthush Today!

We’re excited to meet a proactive, customer‑centric professional who can help us elevate every client interaction. If you thrive in a fast‑paced, remote environment and are eager to grow with a forward‑thinking company, we want to hear from you. Apply now and become an integral part of brighthush’s mission to deliver clean, sustainable solutions that brighten every space.