Seasoned Customer Service Specialist & Medical Data Entry Expert – Telecommunication & Compliance Focus – Full‑Time Phoenix Position at brighthush

About brighthush

In an era where data drives decisions, brighthush stands at the forefront of medical data management. We empower clinicians, insurers, and research teams with precise, real‑time information that translates into better patient outcomes. Our mission is simple yet ambitious: to fuse advanced technology with a culture of continuous learning, creating a workplace where every team member can innovate, grow, and make a tangible impact on healthcare worldwide.

Why brighthush is the Ideal Place for Your Next Career Move

As a leading player in the medical data services arena, brighthush offers more than just a job—it offers a community of passionate professionals dedicated to excellence. Whether you’re a seasoned data specialist or a motivated newcomer, you’ll discover:

• Hands‑on exposure to authentic medical terminology and complex data sets.
• Access to state‑of‑the‑art tools, cloud‑based platforms, and AI‑driven analytics that streamline workflows.
• Mentorship from seasoned experts who are invested in your success and career trajectory.
• A culture that celebrates diversity, inclusion, and innovation, ensuring every voice is heard.
• Opportunities to contribute to projects that shape the future of healthcare data.

Role Overview

As a Customer Service Specialist – Medical Data Entry & Telecommunication Expert, you will be the linchpin that guarantees the integrity, accessibility, and compliance of medical data across our network. Your blend of data precision, customer engagement, and technical acumen will help us maintain the highest standards of accuracy while fostering strong relationships with clinics and healthcare providers.

Key Responsibilities

• Enter, verify, and reconcile patient and clinic data in secure, HIPAA‑compliant systems with a focus on accuracy and timeliness.
• Interpret and apply complex medical terminology, ensuring consistency across datasets and reducing ambiguity.
• Navigate multiple software platforms—quickly mastering new tools, troubleshooting issues, and providing user support.
• Conduct outbound calls to clinics, hospitals, and healthcare providers to gather missing records, clarify discrepancies, and confirm data accuracy.
• Collaborate with cross‑functional teams—including compliance, IT, clinical operations, and analytics—to resolve data quality issues and implement best practices.
• Maintain meticulous audit trails, documentation, and evidence of data handling to support regulatory audits and internal reviews.
• Participate in continuous improvement initiatives, contributing ideas that enhance data workflows, reduce error rates, and improve overall efficiency.
• Assist in the development and refinement of data entry guidelines, SOPs, and training materials for new hires.
• Monitor key performance indicators (KPIs) related to data accuracy, call resolution time, and customer satisfaction, reporting findings to leadership.

Essential Qualifications

• Proven experience with medical terminology—ideally in a clinical or health‑information setting.
• Exceptional data entry skills with a keen eye for detail and a commitment to 99.9% accuracy.
• Strong verbal communication abilities; comfortable on the phone and adept at professional, courteous dialogue.
• Reliability and punctuality—full‑time, on‑site availability Monday‑Friday.
• Basic computer literacy; familiarity with Microsoft Office Suite, data entry software, and the ability to learn new platforms quickly.
• Knowledge of HIPAA regulations and a strong sense of confidentiality.
• Experience handling high‑volume data environments and meeting tight deadlines.

Preferred Qualifications

• Prior work in a medical data entry or health‑information management role.
• Experience using electronic health record (EHR) systems such as Epic, Cerner, or Meditech.
• Background in customer service or tele‑support, especially within the healthcare sector.
• Certification in medical coding or health information management (e.g., CCHIT, AHIMA).
• Fluency in additional languages—an asset in a diverse patient population.
• Experience with data quality tools, data validation frameworks, or data governance initiatives.

Skills & Competencies

• Analytical thinking and problem‑solving—capable of diagnosing data inconsistencies and proposing effective solutions.
• Strong organizational and time‑management abilities—balancing multiple tasks while maintaining precision.
• Adaptability to evolving processes and technologies—quick to adopt new tools and workflows.
• Team orientation—collaborating effectively with colleagues across departments and geographies.
• Commitment to continuous learning and professional development—actively seeking new knowledge and certifications.
• Customer‑centric mindset—prioritizing the needs of clinics, providers, and end‑users in every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have clear pathways to advance into:

• Senior Data Analyst or Lead Data Entry Specialist roles, overseeing larger datasets and mentoring junior staff.
• Project Management or Process Improvement positions, driving strategic initiatives across the organization.
• Specialist tracks in medical coding, compliance, or IT support, allowing you to deepen your expertise in a focused domain.

We support your growth through:

• Regular training sessions on new systems, industry best practices, and emerging technologies.
• Mentorship programs pairing you with seasoned experts who provide guidance and career advice.
• Access to professional certifications and continuing education credits—whether in coding, data analytics, or project management.
• Internal mobility opportunities across our national and international teams—enabling you to broaden your experience and network.

Work Environment & Culture

Our Phoenix office is a vibrant hub of collaboration, creativity, and community. You’ll enjoy:

• A modern, open‑plan workspace equipped with ergonomic furniture, high‑speed connectivity, and collaborative zones.
• Flexible scheduling options—including compressed workweeks and staggered shifts—to support work‑life balance.
• Regular team‑building events, wellness programs, and volunteer opportunities that foster camaraderie and purpose.
• A culture that values transparency, inclusivity, and mutual respect—where every team member’s voice is heard and celebrated.
• Access to cutting‑edge technology, including AI‑driven data validation tools and cloud‑based analytics platforms.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills, experience, and contributions:

• Hourly rate: $19.00 per hour, with potential for performance‑based increases.
• Full‑time, Monday‑Friday schedule with paid time off, holidays, and sick leave.
• Health, dental, and vision insurance options—designed to protect you and your family.
• 401(k) retirement plan with company match—helping you secure a comfortable future.
• Employee assistance program and wellness resources—including mental health support, fitness stipends, and mindfulness sessions.
• Professional development stipend and tuition reimbursement—encouraging continuous learning and skill enhancement.
• Employee referral bonus program—rewarding you for bringing talented peers into the brighthush family.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We are committed to hiring in a manner consistent with state and local laws, including the California Fair Chance Act and the Fair Chance Initiatives of Los Angeles and San Francisco.

How to Apply

Ready to make an impact in the healthcare data arena? Click the link below to submit your application and join the brighthush team:

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We Look Forward to Hearing From You!

At brighthush, your expertise will help shape the future of medical data management. If you’re dependable, fast‑learning, and eager to grow in a supportive environment, we want to hear from you. Apply today and become part of a team that values precision, innovation, and the human touch.