Seasoned Customer Service Specialist – Order Management, SAP & EDI Mastery – Remote Leadership Role at brighthush

Welcome to brighthush – Where Innovation Meets Everyday Joy

brighthush stands at the forefront of the consumer goods landscape, delivering premium products that brighten homes and enrich lives worldwide. With a proud heritage spanning more than four decades, we have cultivated a culture that thrives on creativity, customer obsession, and operational excellence. Our mission is simple yet powerful: to create joyful, healthy homes for families across the globe. Whether you are a seasoned professional or an ambitious newcomer, brighthush offers a dynamic, purpose‑driven environment where your contributions directly shape the experience of millions of delighted customers.

Why brighthush Is the Ideal Place to Grow Your Career

• Remote Flexibility: Work from anywhere while staying connected to a vibrant, collaborative team through cutting‑edge digital tools.
• Accelerated Career Pathways: Access to mentorship, leadership development programs, and cross‑functional projects that fast‑track your professional growth.
• Technology‑First Mindset: We invest heavily in data analytics, process automation, and AI‑driven solutions to stay ahead of market trends.
• Inclusive & Diverse Culture: A workplace that celebrates diversity, equity, and belonging, ensuring every voice is heard and valued.
• Competitive Compensation & Benefits: A comprehensive package that supports your health, financial security, and personal well‑being.

Position Overview

As a Customer Service Specialist at brighthush, you will be the frontline guardian of customer satisfaction within our Central Service Center. Your role will be pivotal in standardizing order processes, ensuring accuracy, and driving continuous improvement. You will collaborate with cross‑functional teams—Distribution, Credit, Accounts Receivable, Sales & Operations Planning—to guarantee that every order is processed efficiently and every customer receives a seamless experience.

Key Responsibilities

• Resolve customer inquiries using SAP and other enterprise systems, ensuring timely and accurate order entry.
• Develop, maintain, and continually refine documentation for all assigned customers, business units, and locations.
• Research and collaborate across functional areas to identify and resolve issues related to order accuracy, product availability, and delivery timeliness.
• Process standard orders received via telephone, fax, EDI, and e‑mail, ensuring invoicing and shipment records are updated promptly.
• Handle EDI orders, troubleshoot inbound errors, and coordinate outbound documents to maintain data integrity.
• Communicate effectively with distribution facilities to guarantee on‑time shipment and delivery, thereby upholding service level agreements.
• Work professionally with internal stakeholders—including Distribution, Credit, Accounts Receivable, and Sales & Operations Planning—to resolve complex order issues.
• Track and report on operational goals, providing regular updates to supervisors and ensuring timely completion of tasks.
• Support RE025 SOX audit controls by conducting weekly self‑ and partner‑order audits.
• Perform additional duties as assigned to support the Order Management team and overall business objectives.

Essential Qualifications

• Minimum of 3 years’ experience in multi‑product customer service or sales, preferably within a consumer goods environment.
• Proficiency with enterprise systems such as SAP, Oracle, AS400, or A+.
• Strong experience with EDI processes and troubleshooting.
• Advanced skills in Microsoft Outlook and Excel, including data analysis and reporting.
• Exceptional multitasking abilities, with a proven track record of meeting firm deadlines in high‑volume settings.
• Excellent written, verbal, and interpersonal communication skills.
• Polite, positive phone demeanor and a genuine passion for customer service.
• Detail‑oriented, goal‑driven mindset with a strong analytical approach.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience in the pet or garden consumer goods industry.
• Background in process improvement initiatives, such as Lean or Six Sigma.
• Knowledge of SOX audit processes and compliance requirements.
• Familiarity with EDI standards (ANSI X12, EDIFACT) and related software.
• Experience managing high‑volume, multi‑product order streams.

Skills & Competencies for Success

• Technical Proficiency: Deep understanding of SAP, EDI, and other enterprise systems.
• Analytical Thinking: Ability to dissect complex order issues and devise effective solutions.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Process Ownership: Ownership mindset to drive continuous improvement and operational excellence.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Strong interpersonal skills to work seamlessly with cross‑functional partners.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Service Specialist, you will have access to:

• On‑demand training modules covering advanced Excel, SAP certification pathways, and industry best practices.
• Leadership workshops and mentorship programs designed to elevate your managerial skills.
• Cross‑functional project assignments that broaden your exposure to Distribution, Credit, and Sales & Operations Planning.
• Annual performance reviews that align your career goals with organizational objectives.
• Opportunities to contribute to process improvement initiatives, such as Lean or Six Sigma projects.

Work Environment & Culture at brighthush

Our remote work model is built on trust, clear communication, and a shared commitment to excellence. You’ll have access to state‑of‑the‑art collaboration tools, regular virtual team huddles, and a culture that celebrates both individual achievements and collective milestones. At brighthush, we value:

• Transparency and open dialogue across all levels.
• Innovation and experimentation to solve customer challenges.
• Work‑life balance, with flexible scheduling and generous time‑off policies.
• Continuous feedback loops that empower you to grow and succeed.

Compensation & Benefits

While specific salary ranges are determined by experience and role responsibilities, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates and your expertise.
• Performance‑based bonuses tied to operational metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans with generous coverage options.
• Paid parental leave, paid vacation, holidays, and sick time.
• 401(k) retirement plan with company match and discretionary contributions.
• Employee assistance program and wellness resources.
• Access to a wide range of discounts and perks, including cell phone, movie tickets, gym memberships, and more.

How to Apply

If you’re ready to bring your customer service expertise to a forward‑thinking organization that values innovation, collaboration, and growth, we encourage you to apply today. Join brighthush and help us create happier, healthier homes for families around the world.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected characteristic.