Seasoned Customer Service Specialist – Remote Automotive After‑Sales Support & Client Relations – Join brighthush’s Global Customer Experience Team

About brighthush

brighthush is not just a name in the automotive world – it’s a movement toward a future where every vehicle owner feels seen, heard, and supported. With a presence that spans continents and a portfolio that ranges from cutting‑edge electric models to classic luxury lines, brighthush has earned a reputation for blending technology, design, and service into a single, seamless experience. Our mission is simple yet ambitious: to create extraordinary moments for customers by marrying advanced engineering with a customer‑centric culture that values empathy, transparency, and continuous improvement.

As a remote‑first organization, brighthush empowers its associates to work from anywhere while maintaining the high standards that our customers expect. We believe that flexibility fuels creativity, and that a supportive, inclusive environment is the foundation for both personal growth and business success. If you thrive in a fast‑paced, structured setting and want to make a real impact on people’s lives, brighthush is the place for you.

Position Overview

We are looking for a Seasoned Customer Service Specialist to become the vital link between vehicle owners and our dealership service teams. Based from your home office in Michigan, you will manage a steady stream of inbound and outbound inquiries, delivering timely, accurate solutions that ensure a seamless after‑sales experience. This role is perfect for individuals who value consistency, reliability, and the satisfaction of helping customers navigate their automotive needs while working in a dynamic, remote environment.

Key Responsibilities

• Handle a high volume of customer interactions via phone, chat, and email, maintaining a professional and upbeat demeanor at all times.
• Use web‑based tools and internal systems to research, resolve, and document customer requests efficiently.
• Document each interaction accurately, ensuring all details are captured for future reference and compliance.
• Manage assigned cases from initiation to resolution, following defined processes and completing required actions.
• Multitask during calls by navigating multiple systems and browser tabs without compromising service quality.
• Adhere to scheduled shifts (Monday‑Saturday, 8 a.m.–9 p.m. ET) and maintain consistent attendance and punctuality.
• Participate in quality monitoring, including call recordings and performance reviews, to continuously improve service standards.
• Collaborate with cross‑functional teams to address escalated issues and share customer insights.
• Stay updated on product knowledge, service offerings, and company policies to provide accurate information.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a call center, retail, hospitality, or similar environment.
• Excellent written and verbal communication skills.
• Strong empathy, patience, and the ability to remain emotionally regulated during challenging interactions.
• Proficiency in multitasking and navigating multiple digital platforms.
• Typing speed of at least 25 words per minute (typing test available here).
• Ability to pass a pre‑employment background check and drug screen.
• Availability to work the required shifts and maintain a reliable schedule.

Preferred Qualifications

• Experience in automotive after‑sales support or related industries.
• Familiarity with CRM systems and customer‑service software.
• Knowledge of AI tools and resources for customer support.
• Prior remote work experience in a structured contact‑center environment.
• Strong problem‑solving skills and a proactive approach to customer needs.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Effective time management and prioritization in a high‑volume setting.
• Adaptability to changing processes and technology updates.
• Team collaboration and knowledge sharing.
• Resilience and emotional intelligence to handle diverse customer emotions.
• Attention to detail in documentation and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, service processes, and advanced customer‑service techniques.
• Mentorship from experienced associates and managers to accelerate skill development.
• Opportunities to transition into specialized roles such as Service Advisor, Technical Support Specialist, or Team Lead.
• Internal mobility across different departments, including Sales, Marketing, and Operations.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and continuous improvement. Key highlights include:

• Remote‑first work model that offers flexibility while maintaining a strong sense of community through virtual team events.
• Structured contact‑center environment with clear expectations, supportive coaching, and a focus on employee well‑being.
• Commitment to diversity, equity, and inclusion, ensuring every associate feels valued and heard.
• Open communication channels with leadership, encouraging feedback and innovation.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While the base salary for this role is competitive within the industry, brighthush offers a comprehensive benefits package designed to support you in both your professional and personal life:

• Health, dental, and vision insurance with coverage options for you and your family.
• Flexible Spending Account (FSA) for medical and dependent care expenses.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Life insurance and short‑ and long‑term disability coverage.
• Paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
• 24/7 telehealth access through Teladoc and a nurse help desk for immediate medical support.
• Wellness program with rewards for annual check‑ups, fitness challenges, and mental health resources.
• Financial wellness resources, including free 24/7 support for benefit questions, claims, and financial planning.
• Employee assistance program (EAP) for confidential counseling and support services.

Remote Work Requirements

This position is fully remote and requires a Michigan resident. Your home office setup must meet the following criteria:

• Secluded, distraction‑free workspace.
• High‑speed wired internet connection (cable or fiber) with a minimum upload speed of 10 Mbps.
• Computer physically connected to modem/router via Ethernet cable (wireless, 5G, and satellite internet are not supported).
• Reliable power supply and backup options to ensure uninterrupted service.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise and offers a supportive remote work environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to learning how your passion for customer service can help shape the after‑sales journey for millions of vehicle owners worldwide.

Closing Statement

At brighthush, we are dedicated to delivering extraordinary experiences to our customers and our associates alike. As a Customer Service Specialist, you will play a pivotal role in shaping the after‑sales journey for millions of vehicle owners worldwide. If you are passionate about customer service, thrive in a structured yet dynamic setting, and want to grow your career with a global automotive leader, we would love to hear from you.

Apply now and become part of the brighthush family—where your skills, dedication, and compassion drive real impact.