Seasoned Customer Success & Account Management Lead – Natural & Organic Food Channel – Drive Growth, Innovation, and Sustainable Partnerships at brighthush

About brighthush

brighthush is a forward‑thinking, consumer‑centric organization that is redefining the natural and organic food landscape. With a portfolio that spans premium grocery, health‑and‑wellness, and sustainable lifestyle products, we are committed to delivering high‑quality, responsibly sourced goods that resonate with today’s mindful shoppers. Our mission is simple yet powerful: to empower consumers to make healthier choices while supporting the communities that grow our products. At brighthush, we blend data‑driven insights with a passion for sustainability, creating a culture where innovation, collaboration, and personal growth thrive.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of the natural food industry. We offer:

• Dynamic Growth Opportunities: Fast‑track your career with clear advancement paths, mentorship programs, and cross‑functional projects.
• Inclusive Culture: A diverse, supportive environment that values every voice and encourages creative problem‑solving.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, and comprehensive benefits.
• Work‑Life Harmony: Flexible schedules, remote options, and generous paid time off.
• Impactful Work: Direct influence on product strategy, customer relationships, and sustainable supply chains.

Role Overview

As a Customer Success & Account Management Lead – Natural & Organic Food Channel at brighthush, you will be the strategic partner for our key accounts within the natural and organic foods sector. You will own the end‑to‑end relationship, from account planning and sales execution to performance analysis and growth initiatives. Your insights will drive the expansion of our brand presence, deepen customer loyalty, and unlock new revenue streams.

Key Responsibilities

• Account Leadership: Serve as the primary point of contact for designated natural food accounts, building long‑term relationships with category managers, buyers, and influencers.
• Strategic Planning: Develop and execute account plans that align with brighthush’s growth objectives, including market entry strategies, promotional calendars, and product launches.
• Sales Execution: Drive sales targets by negotiating pricing, terms, and promotional support, ensuring mutual profitability for both brighthush and the customer.
• Performance Analysis: Monitor sales data, inventory levels, and market trends; provide actionable insights and recommendations to optimize performance.
• Cross‑Functional Collaboration: Partner with marketing, supply chain, and product teams to coordinate campaigns, ensure product availability, and deliver on customer expectations.
• Customer Advocacy: Act as the voice of the customer within brighthush, translating feedback into product improvements and service enhancements.
• Reporting & Forecasting: Prepare regular account reports, sales forecasts, and pipeline updates for senior leadership.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the customer management function.

Essential Qualifications

• Experience: Minimum of 3–5 years in account management or sales within the natural/organic foods channel, preferably with a national or regional distributor.
• Track Record: Demonstrated success in meeting or exceeding sales targets, managing multi‑million dollar portfolios, and driving account growth.
• Industry Knowledge: Deep understanding of consumer trends, regulatory standards, and key players in the natural food market.
• Relationship Building: Proven ability to build trust and influence stakeholders at all levels, from category managers to C‑suite executives.
• Analytical Acumen: Strong data interpretation skills, with proficiency in Excel, Power BI, or similar analytics tools.
• Communication Skills: Excellent written and verbal communication, capable of crafting compelling proposals and delivering persuasive presentations.
• Education: Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• Location: Residing in Minneapolis, MN, or the broader state of MN, with willingness to travel as needed.

Preferred Qualifications

• Experience with e‑commerce platforms and digital marketing strategies for natural products.
• Knowledge of sustainability certifications (e.g., USDA Organic, Non‑GMO Project, Fair Trade).
• Proficiency in CRM systems such as Salesforce or HubSpot.
• Background in product development or category management.
• Multilingual capabilities, especially in Spanish or French.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Negotiation: Skilled at crafting win‑win agreements that protect both brighthush and customer interests.
• Project Management: Comfortable leading cross‑functional initiatives with clear timelines and deliverables.
• Customer‑Centric Mindset: Passionate about delivering exceptional service and anticipating client needs.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Team Player: Collaborates effectively with colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your contributions. As a Customer Success & Account Management Lead, you will:

• Participate in Leadership Development Programs that sharpen strategic, financial, and operational skills.
• Engage in Mentorship Circles with senior executives, gaining insights into industry trends and business strategy.
• Attend Industry Conferences such as the Natural Products Expo and Sustainable Food Summit to network and stay ahead of market shifts.
• Access Continuous Learning Platforms (e.g., LinkedIn Learning, Coursera) to upskill in data analytics, digital marketing, and supply chain management.
• Take on Cross‑Functional Projects that broaden your experience beyond account management, including product launches, pricing strategy, and sustainability initiatives.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Integrity, and Impact. Employees at brighthush enjoy:

• A collaborative, flat‑hierarchy structure that encourages idea sharing and rapid decision‑making.
• Regular Team Building Events—from outdoor retreats to virtual game nights—to foster camaraderie.
• Commitment to Work‑Life Balance through flexible work hours, remote options, and generous PTO.
• A focus on Health & Wellness with on‑site fitness classes, healthy snack options, and mental health resources.
• Recognition programs that celebrate achievements, from “Employee of the Month” to quarterly innovation awards.

Compensation & Benefits

While specific figures vary by experience and role, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Paid parental leave and family‑friendly policies.
• Employee stock purchase plan (ESPP) to share in the company’s success.
• Ongoing professional development budget.

Ready to Make an Impact?

If you are a results‑driven, customer‑focused professional who thrives in a fast‑moving natural food environment, we want to hear from you. Join brighthush and help us shape the future of sustainable, high‑quality food products while advancing your career in a supportive, growth‑oriented setting.

Apply Today! Click the link below to submit your application and start your journey with brighthush.