Seasoned Customer Success Champion – AI‑Driven Farm Equipment Adoption & Support Specialist at brighthush – Accelerating Sustainable Ag‑Tech Growth

Welcome to brighthush – Where Smart Farming Meets Human Insight

At brighthush, we’re redefining the future of agriculture by marrying cutting‑edge conversational AI with the day‑to‑day realities of farm equipment dealers and the farmers who rely on them. Our mission is simple yet transformative: empower the agricultural community to operate smarter, faster, and more sustainably through technology that feels natural and effortless. From precision irrigation to predictive maintenance, our platform turns data into actionable insights, helping growers increase yields, reduce costs, and protect the planet.

Founded by seasoned agribusiness entrepreneurs, brighthush has evolved from a niche startup into a high‑growth, remote‑first organization that prizes innovation, collaboration, and measurable impact. We celebrate continuous learning, data‑driven decision making, and a deep respect for the people who keep the world fed.

Role Overview – Your Opportunity to Shape the Ag‑Tech Landscape

We’re looking for a Seasoned Customer Success Champion who thrives on bridging the gap between sophisticated AI technology and the hands‑on users that keep the agricultural sector moving. In this role, you will be the primary point of contact for our dealer and farmer customers, ensuring they receive the training, support, and guidance needed to fully adopt and benefit from our AI platform.

Reporting directly to the VP of Marketing & Customer Experience, you will collaborate closely with product, sales, and marketing teams to shape the customer journey, gather actionable feedback, and drive adoption metrics that translate into real‑world impact for our users.

Key Responsibilities – What You’ll Do Every Day

• Customer Advocacy: Serve as the trusted advisor for dealer and farmer users, providing timely support, training, and resources to maximize platform value.
• Onboarding & Adoption: Design and deliver engaging onboarding programs—both in‑person and virtual—that help new users quickly realize ROI.
• Content Creation: Produce clear, concise release notes, video tutorials, and knowledge‑base articles that demystify new features and best practices.
• Product Demos: Conduct compelling product demonstrations tailored to the unique needs of each dealer or farmer, showcasing how AI can solve their day‑to‑day challenges.
• Feedback Loop: Capture user insights, pain points, and feature requests, translating them into actionable tickets for the product team.
• Metrics & Reporting: Track usage analytics, churn indicators, and satisfaction scores; develop strategies to deepen engagement and reduce attrition.
• Cross‑Functional Collaboration: Partner with sales, marketing, and product to align on retention goals, upsell opportunities, and customer success initiatives.
• Continuous Improvement: Stay current on industry trends, competitor offerings, and emerging AI capabilities to keep brighthush ahead of the curve.
• Community Building: Foster a vibrant user community through webinars, user groups, and social media engagement, amplifying peer learning and brand advocacy.
• Process Optimization: Identify bottlenecks in the customer journey and propose scalable solutions that improve efficiency and customer satisfaction.

Essential Qualifications – What You Bring to the Table

• 3+ years of experience in a customer‑facing role within the ag‑tech, farm equipment, or related technology space.
• Deep understanding of farm equipment operations, dealer workflows, and the challenges faced by farmers.
• Proven track record of driving product adoption and delivering measurable customer success outcomes.
• Excellent communication skills—both written and verbal—paired with a natural ability to present complex concepts in simple terms.
• Strong organizational skills, with the ability to manage multiple accounts, projects, and priorities simultaneously.
• Tech‑savvy mindset: comfortable navigating SaaS platforms, CRM systems, and data analytics tools.
• Experience creating training materials, video content, or knowledge‑base documentation.
• Proficiency in using analytics dashboards (e.g., Mixpanel, Amplitude) to derive actionable insights.
• Demonstrated ability to work independently in a remote‑first environment while maintaining high levels of collaboration.

Preferred Qualifications – Bonus Points for You

• Background in farm equipment dealership operations or ag‑software sales/support.
• Experience working in a remote‑first, high‑growth startup environment.
• Familiarity with conversational AI, chatbots, or voice‑activated solutions.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) to present usage insights.
• Fluency in additional languages commonly spoken in rural farming communities.
• Certifications in customer success, product management, or data analytics.

Skills & Competencies – What Makes You Stand Out

• Customer‑Centric Mindset: Passion for solving real‑world problems and a genuine desire to help users succeed.
• Analytical Thinking: Ability to interpret usage data, identify trends, and recommend actionable improvements.
• Project Management: Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability: Comfortable navigating ambiguity and pivoting strategies in a fast‑paced environment.
• Team Collaboration: Strong interpersonal skills that foster trust and open communication across departments.
• Continuous Learning: Commitment to staying updated on industry developments and personal skill growth.
• Technical Fluency: Comfortable with SaaS, APIs, and data integration concepts.
• Storytelling: Ability to craft compelling narratives that resonate with diverse audiences.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders in product, sales, and marketing.
• Access to industry conferences, webinars, and training courses focused on ag‑tech, AI, and customer success.
• Clear career pathways—from Customer Success Representative to Customer Success Manager, Product Evangelist, or even leadership roles within the Customer Experience organization.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to lead cross‑functional projects that shape the future of our platform.
• Support for pursuing advanced certifications in customer success, data analytics, or AI.

Work Environment & Culture – Where Innovation Meets Community

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools like Slack, Zoom, and Notion.
• Flexible work hours that respect personal and family commitments.
• A culture that celebrates wins, encourages experimentation, and rewards impact.
• Regular virtual coffee breaks and informal “Ask Me Anything” sessions with founders.
• Annual in‑person retreats that bring the team together for strategy, learning, and fun.

Compensation & Benefits – We Value Your Impact

While specific figures vary, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Equity options through our Employee Stock Purchase Plan (ESOP).
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and a 401(k) plan with company match.
• Professional development stipend and reimbursement for relevant certifications.
• Access to a wellness program, including virtual fitness classes and mental health resources.

How to Apply – Join the Brighthush Revolution

Ready to join a team that’s transforming agriculture through technology? Submit your resume and a brief cover letter highlighting your experience with farm equipment, customer success, and AI tools. Tell us why you’re excited to help farmers and dealers thrive with brighthush.

Closing – Your Future Starts Here

At brighthush, we believe that the future of farming is powered by people who understand both the land and the technology that supports it. If you’re a proactive, tech‑savvy advocate who loves turning complex solutions into everyday tools, we want to hear from you. Join us in shaping the next chapter of ag‑tech and make a tangible difference in the lives of farmers and dealers worldwide.