Senior Technical Account Manager – Customer Success & Digital Manufacturing Innovation Lead – Remote EMEA – Join brighthush’s AI‑Native Manufacturing Revolution

About brighthush and the Future of Manufacturing

brighthush is more than a technology provider; we are the catalyst for the next industrial revolution. Manufacturing powers roughly 20 % of the global economy and employs one in every seven workers worldwide. Yet, for decades, the sector has lagged behind in adopting digital tools that can unlock efficiency, quality, and agility. At brighthush, we are closing that gap with an AI‑native, no‑code platform that empowers frontline workers to innovate, iterate, and optimize in real time.

Our solutions are trusted by world‑class manufacturers—from pharmaceutical giants producing life‑saving therapies to artisanal craft houses creating bespoke jewelry. By accelerating inventory cycles, reducing lead times, and elevating product quality, we help our customers stay ahead in a rapidly evolving market.

Founded on the belief that technology should amplify human ingenuity, brighthush has grown into a global leader with operations in key markets across Europe, Asia, and the Americas. Our culture is built on three pillars: innovation, human‑centric design, and ownership. We create tools that are intuitive, powerful, and deeply integrated into the daily workflows of manufacturing professionals.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, high‑impact team that is reshaping how factories operate. You will:

• Work remotely across EMEA with the flexibility to visit our vibrant offices in Munich or Budapest.
• Collaborate with cross‑functional teams—Product, Engineering, Sales, and Customer Success—to deliver world‑class solutions.
• Drive measurable business outcomes for our customers, seeing the direct impact of your work on their operational excellence.
• Grow your expertise in cutting‑edge manufacturing technologies while sharpening your customer‑success skills.
• Benefit from a culture that rewards curiosity, experimentation, and continuous learning.

Role Overview

As a Senior Technical Account Manager at brighthush, you will serve as the bridge between our customers’ technical needs and our product capabilities. You will partner closely with the Customer Success and Account teams to develop and execute technical success plans that drive adoption, optimize usage, and unlock new revenue opportunities.

Key Responsibilities

Strategic Technical Advisory

• Partner with customers and the brighthush account team to design and implement technical success plans tailored to each account’s unique goals.
• Provide expert guidance on brighthush platform architecture, integrations, and advanced use cases, ensuring customers derive maximum value.
• Lead technical discussions with stakeholders ranging from app builders to IT and Operations leaders, translating complex concepts into actionable insights.
• Identify opportunities for deeper platform adoption, technical optimization, and cross‑product expansion.

Customer Enablement & Growth

• Conduct immersive technical workshops, training sessions, and deep‑dive platform demos that empower customers to build and scale solutions independently.
• Collaborate with customers to design scalable, maintainable solutions using the brighthush no‑code platform.
• Guide customers through complex technical implementations, integrations, and data migrations, ensuring smooth rollouts.
• Establish and promote best practices, governance frameworks, and security standards that align with industry regulations.

Cross‑Functional Collaboration

• Work closely with Account Executives and Customer Success Managers to align technical initiatives with sales and renewal strategies.
• Serve as the technical liaison to Product and Engineering, communicating customer requirements, pain points, and feature requests.
• Partner with Sales Engineering during expansion opportunities to demonstrate technical value and secure upsell deals.
• Support renewal processes by delivering compelling technical value demonstrations and ROI analyses.

Thought Leadership & Community Building

• Stay ahead of industry trends, emerging technologies, and regulatory changes that impact manufacturing.
• Develop high‑quality technical content, documentation, and enablement materials that serve both internal teams and external customers.
• Represent brighthush at industry events, conferences, and user groups, positioning the company as a thought leader.
• Facilitate customer advisory boards and technical user groups, fostering a community of practice.

Essential Qualifications

• 5–7 years of experience in technical customer‑facing roles such as Solutions Engineering, Technical Consulting, or similar.
• 3+ years of hands‑on delivery experience with the brighthush platform (or equivalent no‑code/low‑code solutions).
• Deep understanding of manufacturing operations, Industry 4.0 concepts, and industrial software ecosystems.
• Proficiency with APIs, system integrations, and database concepts.
• Experience designing and implementing scalable, secure solutions in a manufacturing context.
• Strong presentation, facilitation, and workshop skills.
• Excellent written and verbal communication abilities, with the capacity to translate technical jargon into clear, actionable language.
• Willingness to travel up to 20% of the time for client visits, workshops, and industry events.

Preferred Qualifications

• Background in manufacturing execution systems (MES), enterprise resource planning (ERP), or similar platforms.
• Experience with data analytics, machine learning, or AI integration in industrial settings.
• Prior exposure to global, multi‑site manufacturing operations.
• Knowledge of regulatory frameworks such as ISO 9001, GMP, or FDA guidelines.
• Previous experience in a high‑growth SaaS company or startup environment.

Core Skills & Competencies

• Technical Acumen – Ability to quickly grasp complex technical concepts and translate them into customer‑friendly solutions.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building lasting relationships.
• Strategic Thinking – Capacity to align technical initiatives with business objectives and long‑term growth plans.
• Collaboration & Influence – Proven track record of working effectively across teams and influencing stakeholders at all levels.
• Adaptability – Comfortable navigating ambiguity, rapid change, and evolving customer needs.
• Continuous Learning – Commitment to staying current with emerging technologies and industry best practices.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Technical Account Manager, you will:

• Participate in a structured mentorship program with senior leaders across Product, Engineering, and Customer Success.
• Access a curated learning library that includes courses on AI, Industry 4.0, and advanced manufacturing.
• Attend internal hackathons, innovation challenges, and cross‑functional workshops that foster creativity.
• Earn certifications in relevant technologies (e.g., API design, data analytics, or manufacturing standards).
• Progress into leadership roles such as Technical Account Director, Customer Success Lead, or Product Management, depending on your interests and strengths.

Work Environment & Culture at brighthush

Our culture is defined by:

• High Ownership – Every team member is empowered to make decisions and drive results.
• Human‑Centric Design – We prioritize the needs of real people, ensuring our solutions are intuitive and impactful.
• Innovation‑First Mindset – We celebrate experimentation, learn from failures, and iterate rapidly.
• Collaboration – Cross‑functional teams work side‑by‑side, sharing knowledge and celebrating shared successes.
• Work‑Life Balance – Flexible remote work, generous vacation policies, and a supportive environment that values well‑being.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles in EMEA.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible paid time off, parental leave, and wellness programs.
• Professional development budget, conference travel, and learning subscriptions.
• Access to cutting‑edge tools, technologies, and a collaborative, inclusive workplace.

How to Apply

If you are passionate about technology, customer success, and transforming manufacturing through AI‑native solutions, we want to hear from you. Join brighthush and help shape the future of operations worldwide.

Ready to take the next step? Submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Legal Notice

It is unlawful in the jurisdictions where we operate to require or administer a lie detector test as a condition of employment or continued employment. Any violation of this law may result in criminal penalties and civil liability. We also use AI‑based tools to support parts of our hiring process, ensuring all personal data is processed in compliance with local data protection laws and handled securely and ethically.