Seasoned Customer Success Executive – AI‑Powered Client Engagement & Strategic Account Management Specialist at brighthush

About brighthush and the Opportunity

brighthush is a trailblazing technology and creative solutions powerhouse that redefines how brands connect with their audiences. By fusing artificial intelligence, cloud‑native platforms, and a global network of creative talent, we empower businesses to craft unforgettable customer journeys that drive loyalty, revenue, and brand advocacy. Our mission is simple yet ambitious: to illuminate every touchpoint with clarity, efficiency, and brilliance.

We are on the lookout for a highly motivated Customer Success Executive to join our dynamic, fully remote team. This role is crafted for individuals who thrive in fast‑paced, high‑impact environments, love solving complex problems, and are eager to harness AI to elevate the way we serve our clients. If you are passionate about delivering delight, enjoy working with cutting‑edge technology, and aspire to grow into an account‑management leadership position, brighthush offers the perfect platform to accelerate your career.

Key Responsibilities

• Customer Interaction & Support – Serve as the first line of communication across WhatsApp, email, phone, and social media. Deliver clear, empathetic, and solution‑focused assistance that reflects brighthush’s brand voice and values.
• Appointment & Workflow Management – Coordinate, schedule, confirm, and send reminders for client meetings and project milestones. Liaise with internal teams and external vendors (photographers, videographers, event planners) to ensure seamless project delivery.
• Quotation & Proposal Handling – Draft, review, and send accurate quotations, proposals, and service agreements. Collaborate with sales and finance to align pricing, terms, and deliverables.
• AI Platform Supervision – Train and refine the brighthush AI platform to improve automation accuracy. Monitor AI responses, flag anomalies, and provide actionable feedback to the engineering team for continuous improvement.
• CRM & Data Management – Log all customer interactions, update account records, and maintain data integrity in our CRM system. Track lead conversions from initial inquiry to confirmed booking.
• Feedback & Reporting – Collect client feedback through surveys and informal check‑ins. Prepare concise reports highlighting trends, pain points, and opportunities for enhancement.
• Process Improvement – Identify bottlenecks in customer journeys and propose actionable solutions. Work cross‑functionally to implement best practices that elevate the overall customer experience.
• Growth & Development – Participate in ongoing training programs focused on AI tools, account management strategies, and industry trends. Prepare to transition into an Account Executive or Account Manager role within 2 years based on performance.

Essential Qualifications

• Strong written and verbal communication skills in English.
• Minimum 1 year of experience in customer service, client coordination, or social media engagement (2–3 years preferred).
• Proven ability to manage multiple priorities with meticulous attention to detail.
• Customer‑first mindset with a proactive, solution‑oriented approach.
• Comfortable learning and applying AI‑driven tools in daily workflows.
• Diploma or degree is preferred but not mandatory if you bring relevant experience.
• Experience or familiarity with creative industries such as photography, videography, or event management is a plus.

Preferred Qualifications & Skills

• Experience with CRM platforms (brighthush, brighthush) and data analytics tools.
• Basic understanding of AI concepts and willingness to engage with AI training sessions.
• Strong organizational skills and the ability to thrive in a remote, collaborative environment.
• Adaptability to evolving technologies and processes.
• Team‑player attitude with a collaborative spirit.

What brighthush Offers You

Career Growth & Learning

At brighthush, we believe in nurturing talent from the ground up. The Customer Success Executive role is a stepping stone to senior account‑management positions. You’ll receive structured mentorship, access to industry‑leading AI training, and opportunities to lead cross‑functional projects. Our culture encourages continuous learning, and we support you with certifications, workshops, and conference attendance.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected with a vibrant, global team. We celebrate diversity, foster open communication, and prioritize work‑life balance. Weekly virtual coffee chats, quarterly hackathons, and monthly knowledge‑sharing sessions keep the energy high and the learning constant.

Compensation & Benefits

While specific figures vary, brighthush offers a competitive salary package aligned with industry standards. In addition, you’ll enjoy:

• Health and wellness stipend.
• Flexible working hours (Monday‑Friday, 9:30 AM – 6:30 PM SGT).
• Paid time off and public holidays.
• Performance‑based bonuses and equity options.
• Access to a comprehensive learning portal and AI toolkits.
• Annual team retreats and social events.

Technical & Practical Requirements

• Reliable laptop with a stable internet connection.
• Business mobile number (a spare phone is acceptable).
• Open mindset toward integrating AI technology into everyday tasks.

How to Apply

Ready to bring your customer‑centric passion and tech curiosity to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and growth.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven organization that blends creativity with technology to deliver unparalleled customer experiences. We empower our people to experiment, learn, and lead. If you’re ready to make a tangible impact, grow your skill set, and shape the future of customer success, brighthush is the place for you.

We look forward to welcoming you to our bright, innovative family!