Seasoned Customer Success Manager – Leading Industrial Safety, Quality & Sustainability Excellence for Global Clients in a Fully Remote, 100% Virtual Environment at brighthush

About brighthush

brighthush is at the forefront of transforming industrial performance. We empower CEOs, COOs, and their executive teams to unlock measurable gains in safety, quality, productivity, and sustainability. By marrying deep industry expertise with cutting‑edge research, we help our clients turn raw data into decisive action and tangible results. Whether you’re operating in manufacturing, supply chain, or industrial services, you’ll discover a culture that prizes curiosity, collaboration, and relentless continuous improvement.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Full remote work – work from anywhere in the United States with a flexible schedule that respects your life outside of work.
• A high‑impact role that directly influences the growth of the company and the success of our clients.
• A supportive, inclusive culture that celebrates diversity and encourages professional development.
• Competitive compensation, comprehensive benefits, and a generous equity program.
• Opportunities to shape product strategy, influence industry events, and build a personal brand as a thought leader.

Key Responsibilities

As a core member of our Sales and Client Success teams, you will:

• Onboard new advisory clients – design and execute a structured onboarding roadmap that delivers rapid time‑to‑value, ensuring clients feel supported from day one.
• Own client retention – partner with industry principals to drive renewals, upsells, and long‑term partnership success, turning satisfaction into loyalty.
• Close add‑on engagements – identify and secure strategy days, event sponsorships, and speaking opportunities that deepen client relationships and expand revenue streams.
• Collaborate cross‑functionally – work closely with the analyst team, research, and events to align account strategy with sales goals and deliver a unified client experience.
• Champion the client voice – capture feedback, translate insights into actionable recommendations, and advocate for client needs across the organization.
• Generate marketing assets – collect quotes, testimonials, and case studies that showcase client success and fuel sales collateral.
• Drive event participation – recruit industry leaders as speakers and secure attendance at our flagship events, positioning brighthush as a thought‑leadership hub.
• Analyze performance metrics – use data analytics platforms to track client health scores, adoption rates, and ROI, providing transparent reporting to stakeholders.
• Mentor junior team members – share best practices, provide coaching, and help build a high‑performing customer success culture.

Essential Qualifications

• Minimum 2–4 years of proven experience in customer success, account management, or a client‑facing role within a professional services, advisory, or research firm.
• Track record of driving renewal and expansion through deep client engagement and value delivery.
• Strong understanding of manufacturing and/or supply chain operations, with the ability to speak the language of C‑suite leaders.
• Excellent critical thinking, strategic planning, and problem‑solving skills.
• Proficiency in Microsoft 365 (especially PowerPoint), CRM systems, web‑conferencing tools, and general email/internet applications.
• Comfortable using AI tools to enhance productivity and deliver insights.
• Outstanding written, verbal, and presentation communication skills.
• Bachelor’s degree in Business, Engineering, or a related field.

Preferred Qualifications

• Experience in a large multinational environment, managing a defined book of business with retention accountability.
• Background in industrial safety, quality, or sustainability consulting.
• Prior exposure to event management, sponsorship, or thought‑leadership initiatives.
• Knowledge of data analytics platforms and the ability to translate metrics into actionable client stories.
• Experience with AI‑driven customer success platforms or advanced analytics tools.

Skills & Competencies

• Client‑Centric Mindset – ability to anticipate unspoken needs and turn insights into opportunities.
• Relationship Management – confident engagement with C‑level and senior stakeholders.
• Strategic Vision – translate business outcomes into actionable plans.
• Collaboration & Influence – work effectively across functional teams to align goals.
• Data‑Driven Decision Making – leverage analytics to measure success and identify growth levers.
• Adaptability – thrive in a fast‑moving, virtual environment.
• Communication Excellence – articulate complex concepts clearly in both written and spoken formats.
• Project Management – manage multiple initiatives simultaneously while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions:

• Progression to Senior Customer Success Manager, Director of Client Success, or VP of Customer Experience.
• Leadership roles in product strategy, industry events, or research initiatives.
• Access to internal training programs, industry certifications, and mentorship from senior leaders.
• Regular participation in industry conferences, webinars, and speaking engagements.
• Opportunity to contribute to white papers, case studies, and thought‑leadership content that shape the industry.
• Annual learning stipend to support courses, certifications, or conferences of your choice.

Work Environment & Culture

Our culture is built on:

• Flexibility – 100% remote work with a flexible schedule that respects your personal commitments.
• Collaboration – cross‑functional teams that share knowledge and celebrate wins together.
• Innovation – a culture that encourages experimentation, embraces AI, and rewards creative problem‑solving.
• Transparency – open communication from leadership, regular town halls, and a clear path to feedback.
• Wellness – comprehensive health benefits, tele‑health, and a focus on work‑life balance.
• Community – virtual coffee chats, hackathons, and volunteer days that foster connection across the organization.

Compensation & Benefits

While the exact figure will be tailored to your experience, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to client retention and expansion.
• Equity participation through a company option plan.
• Health, dental, and vision coverage.
• 401(k) with company match.
• Short‑ and long‑term disability coverage.
• Paid life insurance and flexible spending accounts.
• Flexible PTO with 11 paid holidays.
• Employee assistance program and wellness resources.
• Discounts on industry events, training, and professional memberships.
• Annual stipend for home office upgrades and technology.

How to Apply

If you’re ready to make a tangible impact on industrial performance and help clients achieve sustainable success, we’d love to hear from you. Submit your application through the link below and join the brighthush team.

Apply to this role

Equal Opportunity Employer

brighthush is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. We welcome applicants from all backgrounds and are committed to fostering an inclusive environment.