Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio of iconic brands, we empower everyday shoppers to discover style, value, and confidence. Our success is built on a culture of innovation, collaboration, and relentless focus on the customer. At brighthush, we believe that every team member plays a pivotal role in shaping unforgettable shopping experiences.

Why Join brighthush?

• Impactful Work: You’ll be at the front lines, shaping how customers feel when they walk into our stores.
• Growth Opportunities: From store leadership to corporate strategy, brighthush offers a clear career ladder.
• Diverse & Inclusive Culture: We celebrate differences and foster an environment where every voice is heard.
• Competitive Compensation & Benefits: We reward performance, dedication, and innovation.
• Learning & Development: Continuous training, mentorship, and access to industry‑leading resources.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every customer interaction is seamless, personalized, and memorable. Your day‑to‑day tasks will include:

• Lead a high‑performing team of Associates, setting the tone for exceptional customer service.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break scheduling.
• Coach and mentor Associates on front‑end principles, customer engagement techniques, and loyalty program promotion.
• Maintain a clean, organized, and inviting store environment that reflects brighthush’s brand standards.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Collaborate with Store Management to align front‑end activities with store goals, merchandising plans, and inventory management.
• Drive shrink reduction initiatives by monitoring cash handling, loss prevention, and compliance with security protocols.
• Champion safety awareness, ensuring a secure environment for customers and staff alike.
• Participate in ongoing training programs, share best practices, and contribute to continuous improvement.
• Provide accurate, timely communication to management and Associates regarding priorities, performance metrics, and store updates.
• Support the execution of loyalty programs, including sign‑ups, promotions, and member engagement.
• Adhere to all labor laws, company policies, and operational procedures.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and interpersonal skills, with a knack for motivating teams.
• Demonstrated ability to multitask in a fast‑paced environment.
• Proficiency in POS systems, cash handling, and basic data entry.
• Flexibility to work evenings, weekends, and holidays as required by store operations.
• High level of integrity, confidentiality, and professionalism.
• Commitment to continuous learning and personal development.

Preferred Qualifications

• Experience with loyalty program management and customer retention strategies.
• Knowledge of loss prevention techniques and shrink reduction tactics.
• Background in training and coaching Associates, with measurable results.
• Proficiency in multiple languages to serve diverse customer bases.
• Prior experience in a multi‑store or regional leadership capacity.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable moments.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Analytical Thinking: Use data and metrics to drive decisions and improve performance.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Collaboration: Work effectively with cross‑functional teams, from merchandising to loss prevention.
• Problem‑Solving: Resolve customer issues and operational challenges swiftly and professionally.
• Tech Savvy: Comfortable with POS technology, inventory systems, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and inventory management.
• Develop leadership skills that prepare you for Store Manager or Regional Manager roles.
• Participate in our Leadership Development Program, featuring workshops, mentorship, and real‑world projects.
• Access to online learning platforms covering retail strategy, customer psychology, and data analytics.
• Opportunity to contribute to cross‑store initiatives, such as sustainability projects or community outreach.

Work Environment & Culture

Our stores are more than retail spaces—they’re vibrant communities where teamwork, creativity, and respect thrive. At brighthush, you’ll experience:

• A collaborative atmosphere that values diverse perspectives.
• Open communication channels, from daily huddles to quarterly town halls.
• Recognition programs that celebrate achievements, both big and small.
• Inclusive policies that support work‑life balance, such as flexible scheduling and paid time off.
• Employee resource groups that foster belonging and professional growth.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that rewards performance and dedication. In addition, you’ll enjoy a comprehensive benefits suite:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discount program across all brighthush brands.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including mental health resources and fitness subsidies.
• Employee assistance program (EAP) for personal and family support.
• Life and disability insurance options.
• Flexible work arrangements where feasible.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, integrity, and impact.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Ready to make a difference? Apply today and become a pivotal part of the brighthush family.