Seasoned Customer Success & Project Management Specialist – Remote Croatia – Championing Client Engagement, Certification Excellence, Continuous Improvement, and Sustainable Growth at brighthush

About brighthush

brighthush is a global trailblazer in business assurance, delivering world‑class management system certification, training, and consulting services across a wide spectrum of industries. From energy and maritime to aviation and manufacturing, we help organizations achieve compliance, elevate performance, and mitigate risk. Our mission is simple yet powerful: empower companies to thrive by building high‑performing management systems that drive sustainable growth.

Founded on a foundation of innovation, research, and customer success, brighthush has grown rapidly while staying true to its core values. We invest heavily in our people, recognizing that our greatest asset is the talent, creativity, and dedication of our team. Whether you are a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where you can make a real impact, learn from industry experts, and grow your skill set.

Why This Role is a Game‑Changer for Your Career

As a Customer Success & Project Management Specialist, you will be the linchpin between our clients and the technical teams that deliver our certification services. You will manage the entire customer journey—from initial quotation to audit planning and final certificate issuance—ensuring a seamless, high‑quality experience that reflects brighthush’s reputation for excellence.

Key highlights of this position:

• Fully remote work from anywhere in Croatia, with an initial onboarding period in Essen, Germany.
• Opportunity to work on high‑impact projects that span multiple industries and geographies.
• Collaborative, supportive team culture that values diversity, inclusion, and mutual respect.
• Comprehensive training program, ongoing professional development, and clear career advancement pathways.
• Competitive compensation package, including health insurance, food allowance, and performance‑based bonuses.

Key Responsibilities

As a Customer Success & Project Management Specialist, you will be responsible for the end‑to‑end execution of client projects in the management system certification domain. Your day‑to‑day tasks will include:

• Client Engagement & Relationship Management: Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, timely updates, and proactive issue resolution.
• Quotation & Proposal Development: Collaborate with sales and technical teams to craft accurate, competitive quotations that align with client needs and brighthush’s service standards.
• Audit Planning & Coordination: Work closely with field auditors to schedule audits, prepare audit plans, and ensure all necessary documentation is in place.
• Project Execution & Monitoring: Track project milestones, manage risks, and coordinate cross‑functional resources to deliver projects on time and within budget.
• Certificate Issuance & Follow‑Up: Oversee the final certification process, ensuring all deliverables meet quality standards, and conduct post‑certification follow‑up to gauge client satisfaction.
• Continuous Improvement: Identify process gaps, recommend enhancements, and contribute to the development of best practices that elevate the customer experience.
• Team Collaboration: Partner with internal teams—sales, technical, finance, and HR—to ensure a cohesive, client‑centric approach.

Essential Qualifications

• Completed commercial training (e.g., Industrial Management Assistant) or a Bachelor’s/Master’s degree in a relevant field.
• Proven experience building and maintaining sustainable customer relationships.
• Excellent communication skills in German (very good) and English (good).
• Proficiency with Microsoft Office suite and CRM systems.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.
• Self‑starter attitude, initiative, and the courage to make decisions in a fast‑paced environment.

Preferred Qualifications

• Technical background or professional experience in the industry sectors served by brighthush (e.g., energy, maritime, aviation, manufacturing).
• Experience in project management or a related role within a certification or consulting environment.
• Knowledge of ISO 9001, ISO 14001, or other management system standards.
• Familiarity with remote collaboration tools (Teams, Zoom, SharePoint).
• Previous experience working in a global, multicultural organization.

Skills & Competencies

• Client‑Centric Mindset: Passionate about delivering exceptional service and solving complex problems.
• Communication: Ability to translate technical concepts into clear, empathetic language for diverse audiences.
• Analytical Thinking: Strong problem‑solving skills, with a data‑driven approach to decision making.
• Adaptability: Comfortable working in a dynamic environment, managing change, and learning new tools quickly.
• Team Player: Collaborative spirit, with a willingness to support colleagues and share knowledge.
• Time Management: Efficiently prioritizes tasks, meets deadlines, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success & Project Management Specialist, you will have the chance to:

• Progress into senior client‑success roles, such as Customer Success Manager or Client Relationship Lead.
• Transition into specialized technical roles (e.g., Audit Lead, Technical Consultant) based on your interests and performance.
• Lead cross‑functional projects or initiatives that shape the future of our service offerings.
• Participate in our structured learning program, which includes certifications, workshops, and mentorship.
• Attend international conferences and training sessions to stay ahead of industry trends.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Diversity & Inclusion: We celebrate differences in age, gender, nationality, experience, and mindset, recognizing that diverse perspectives drive innovation.
• Creativity & Flexibility: Employees are encouraged to think outside the box, experiment with new ideas, and adapt to evolving client needs.
• Collaboration & Support: Team members help each other, share knowledge, and work together to achieve common goals.
• Transparency & Accountability: Open communication, clear expectations, and a focus on results are embedded in our daily operations.
• Work‑Life Balance: Remote work, flexible hours, and a supportive environment help you maintain a healthy balance.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for the Croatian market.
• Performance‑based bonuses tied to client satisfaction and project delivery.
• Health insurance coverage for you and your dependents.
• Monthly food allowance to support your well‑being.
• Access to a comprehensive benefits portal with wellness programs, learning subscriptions, and more.
• Paid time off, including vacation, sick leave, and public holidays.
• Opportunities for remote work after the initial onboarding period.

Equal Opportunity & Diversity Statement

brighthush is an Equal Opportunity Employer. We consider all qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is a core value that fuels our innovation and success.

How to Apply

If you are ready to take on a challenging, rewarding role where you can make a tangible difference, we invite you to apply. Bring your passion for customer success, your problem‑solving mindset, and your drive to excel. Join brighthush and help shape the future of business assurance.

To apply, please submit your resume and a cover letter outlining why you are the ideal candidate for this role. We look forward to hearing from you!