Seasoned Customer Support Associate – Championing Working Families with Innovative Benefit Solutions, Flexible Career Growth, and Impactful Service at brighthush

About brighthush

brighthush is a forward‑thinking organization that is reshaping how working families access the benefits they deserve. With a presence in more than 44,000 unions across North America, we partner with employers, unions, and benefit providers to deliver supplemental insurance and financial wellness programs that truly make a difference. Our mission is simple yet powerful: help families secure the coverage they need without the hassle of cold calling or endless prospecting. As we expand our footprint in 2025, we’re looking for passionate, people‑oriented professionals to join our growing team and build a career that matters.

Why brighthush Is the Right Place for You

At brighthush, you’ll find a purpose‑driven environment that rewards hard work, encourages growth, and celebrates the impact you make every day. Here’s what sets us apart:

• Mission‑Driven Impact – Every call, chat, or email you handle helps a family protect their future.
• Rapid Career Advancement – Clear pathways from entry‑level roles to leadership positions across multiple functions.
• Flexible Work Options – Full‑time roles with adaptable hours, remote work, and a culture that values work‑life balance.
• Competitive Compensation – Weekly pay, performance bonuses, and a comprehensive benefits package that grows with you.
• Collaborative Culture – A team‑first environment that values collaboration, continuous learning, and mutual respect.

Key Responsibilities

As a Customer Support Associate at brighthush, you will be the frontline advocate for families seeking supplemental benefits. Your day‑to‑day tasks will include:

• Connecting with families via phone, chat, and email to understand their benefit needs and provide personalized guidance.
• Scheduling virtual consultations with our licensed benefit advisors and ensuring a seamless handoff.
• Reviewing and explaining available coverage options, ensuring clarity, transparency, and compliance with regulatory standards.
• Guiding members through the enrollment process, answering follow‑up questions, and troubleshooting any issues.
• Maintaining accurate records in our CRM system, ensuring data integrity, and updating member profiles in real time.
• Collaborating with internal teams—sales, compliance, technical support—to resolve member inquiries and improve service delivery.
• Tracking performance metrics, analyzing trends, and contributing to continuous improvement initiatives that elevate the member experience.

Essential Qualifications

We’re looking for individuals who bring the following attributes to the table:

• Excellent verbal and written communication skills, with the ability to convey complex information in a clear, empathetic manner.
• Strong interpersonal skills and a genuine desire to help others, especially families navigating benefit options.
• Basic computer literacy – comfortable navigating multiple software platforms, including CRM, email, and collaboration tools.
• Reliable work ethic, punctuality, and strong time‑management abilities to meet daily targets and deadlines.
• Ability to pass a standard criminal background check, ensuring trust and integrity in all member interactions.
• High school diploma or equivalent; college coursework or a degree is a plus and demonstrates a commitment to learning.

Preferred Qualifications

While we welcome applicants with no prior experience, the following will give you a competitive edge:

• Experience in customer service, call center, or sales environments, where you’ve honed your communication and problem‑solving skills.
• Knowledge of insurance or financial services products, providing a foundation for quick learning and member support.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) or similar platforms, enabling efficient data management.
• Multilingual abilities – especially Spanish or other widely spoken languages – to serve a diverse member base.
• Prior experience working with union members or in a union‑related setting, offering insight into the unique needs of this community.

Core Competencies & Skills

Success at brighthush hinges on a blend of soft and hard skills:

• Customer‑Centric Mindset – Always putting the member’s needs first and striving for exceptional service.
• Problem‑Solving – Quickly diagnosing issues and proposing effective, compliant solutions.
• Adaptability – Thriving in a fast‑paced, evolving environment where priorities can shift rapidly.
• Team Collaboration – Working seamlessly with cross‑functional teams to deliver a unified member experience.
• Attention to Detail – Ensuring accuracy in data entry, documentation, and compliance reporting.
• Tech Savvy – Comfortable learning new tools and platforms, and leveraging technology to improve efficiency.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. When you join our team, you’ll benefit from:

• Structured onboarding and mentorship programs that pair you with experienced leaders for guidance and support.
• Regular training sessions on product knowledge, compliance, soft skills, and emerging industry trends.
• Clear career ladders – from Customer Support Associate to Team Lead, Manager, and beyond, with defined milestones and performance metrics.
• Access to industry conferences, webinars, and certification courses that broaden your expertise and professional network.
• Annual performance reviews with personalized development plans, ensuring you’re always moving forward.

Work Environment & Culture

Our culture is built on the principles of transparency, respect, and continuous improvement. You’ll find:

• A collaborative, team‑first atmosphere where every voice is heard and valued.
• Regular virtual town halls, team‑building activities, and cross‑departmental projects that foster connection and innovation.
• A focus on work‑life balance, with flexible scheduling and remote work options that support your personal and professional goals.
• Recognition programs that celebrate achievements, milestones, and contributions to the mission.
• Inclusive policies that support diversity, equity, and belonging, ensuring everyone feels welcomed and empowered.

Compensation, Perks, and Benefits

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary with weekly pay, ensuring you’re rewarded for your hard work.
• Performance‑based bonuses and incentive programs that recognize and reward exceptional service.
• Health, dental, and vision insurance plans that protect you and your family.
• 401(k) matching and retirement planning resources to secure your future.
• Paid time off, sick leave, and holiday schedules that support rest and rejuvenation.
• Employee assistance programs and wellness initiatives, including mental health resources and fitness subsidies.
• Professional development budget and tuition reimbursement, encouraging continuous learning and career advancement.

How to Apply

Ready to take the next step in a career that blends purpose with professional growth? Click the link below to submit your application and join the brighthush family. We’re excited to meet you!

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Join Us in Making a Difference

At brighthush, every interaction you have is an opportunity to empower a family, strengthen a community, and build a brighter future. If you’re motivated, people‑oriented, and ready to take control of your professional journey, we invite you to apply today. Let’s make 2025 the year you build a career with purpose.