Senior Enterprise Customer Success Account Manager – Driving Strategic Revenue Growth, Upsell & Cross‑Sell Mastery in Cloud‑Native SaaS Digital Experience Solutions at brighthush

About brighthush

In an era where every digital touchpoint is a brand statement, brighthush is redefining how organizations create, collaborate, and innovate. Our cloud‑native SaaS platform seamlessly blends AI‑powered document management, creative design suites, and real‑time collaboration tools into a single, intuitive experience. From nimble startups to Fortune 500 enterprises, our customers transform content into a strategic asset that fuels growth, deepens customer engagement, and unlocks new revenue streams.

Industry Landscape & Why It Matters

The global digital experience market is projected to exceed $200 billion by 2027, driven by the need for agile, secure, and AI‑enhanced workflows. Companies are increasingly looking for integrated solutions that reduce complexity, accelerate time‑to‑value, and deliver measurable ROI. At brighthush, we are at the forefront of this transformation, providing a platform that not only solves today’s challenges but also anticipates tomorrow’s opportunities.

Why brighthush?

Our culture is built on three core pillars:

• Customer Obsession: Every decision is guided by the goal of delivering exceptional value to our clients.
• Ownership: Team members are empowered to take initiative, own outcomes, and drive continuous improvement.
• Continuous Learning: We invest heavily in professional development, encouraging curiosity and skill growth.

When you join brighthush, you become part of a high‑velocity, growth‑oriented ecosystem that values every voice. Our Voice of the Customer program gives you a direct line to the people who use our products, while our data‑driven approach to sales, support, and product development ensures you always have the insights you need to win.

Role Overview

As a Senior Enterprise Customer Success Account Manager, you will be the strategic partner for our most valuable enterprise customers. Your role blends relationship building, data‑driven insights, and cross‑functional collaboration to drive revenue growth, deepen customer loyalty, and champion the customer experience across the organization.

Key Responsibilities

• Strategic Account Planning: Design and execute comprehensive account plans that align with each client’s business objectives, technology roadmap, and growth targets. Use a consultative approach to identify opportunities for expansion and innovation.
• Relationship Management: Build deep, trusted relationships with C‑suite executives, IT leaders, procurement teams, and other key stakeholders across multiple departments. Serve as the primary point of contact for all strategic initiatives.
• Revenue Expansion: Identify, qualify, and close upsell, cross‑sell, and renewal opportunities across our suite of solutions—including document management, AI‑enhanced design, and cloud collaboration tools—while maintaining a focus on long‑term value.
• Data‑Driven Insights: Leverage analytics, usage metrics, and market intelligence to uncover expansion opportunities, forecast revenue, and proactively address potential churn. Present findings to both customers and internal stakeholders.
• Customer Advocacy: Act as the internal advocate for your accounts, translating customer needs into product enhancements, feature requests, and roadmap priorities. Champion the customer voice in product meetings and strategy sessions.
• Collaboration with Sales & Solutions: Partner with sales representatives, solution specialists, and product teams to co‑sell, deliver demos, and ensure seamless handoffs from prospect to post‑sale. Align on go‑to‑market strategies and joint account plans.
• Performance Reporting: Maintain accurate forecasting, pipeline updates, and KPI dashboards. Provide regular insights to leadership on account health, growth prospects, and risk mitigation.
• Thought Leadership: Stay current on industry trends, regulatory changes, and competitive dynamics. Share best practices, case studies, and insights with clients and internal teams to position brighthush as a trusted advisor.
• Contract & Pricing Negotiations: Lead negotiations on pricing, contract terms, and renewal agreements to maximize value for both brighthush and the customer while ensuring win‑win outcomes.
• Onboarding & Enablement: Guide new customers through onboarding, ensuring they achieve quick wins, realize ROI, and become advocates for the platform.

Essential Qualifications

• Minimum 3 years of proven experience managing enterprise SaaS accounts, preferably in a high‑growth tech environment.
• Demonstrated success in driving net ARR growth through upsell and cross‑sell initiatives.
• Strong understanding of the enterprise technology landscape, including procurement, IT, and digital transformation initiatives.
• Excellent communication and presentation skills, with the ability to influence decision makers at all levels.
• Proficiency in using CRM and analytics tools to track account health and forecast revenue.
• Experience conducting data‑driven account reviews and translating insights into actionable plans.
• Ability to manage multiple stakeholders and navigate complex, matrixed organizations.
• Fluent in English; additional languages are a plus.

Preferred Qualifications

• Experience in the document management, creative cloud, or AI‑powered SaaS space.
• Background in consulting or professional services, with a focus on digital transformation.
• Track record of building and leading high‑performing cross‑functional teams.
• Experience with international accounts, especially in North America or Europe.
• Knowledge of regulatory compliance (GDPR, CCPA) and data privacy best practices.
• Certification in sales methodologies is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align account strategies with long‑term business goals.
• Analytical Acumen: Proficiency in interpreting usage data, financial metrics, and market trends to inform decisions.
• Relationship Building: Talent for building rapport, trust, and credibility with diverse stakeholders.
• Negotiation & Influence: Skilled at negotiating contracts and influencing outcomes in complex environments.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving customer advocacy.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Proven ability to work cross‑functionally with sales, product, marketing, and support teams.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Senior Customer Success Account Manager, you will:

• Participate in our Leadership Development Program, which includes mentorship, executive coaching, and rotational assignments across business units.
• Access a robust learning platform featuring courses on sales strategy, product deep dives, data analytics, and soft‑skills development.
• Earn certifications in our product suite and industry‑recognised sales methodologies.
• Take on high‑visibility projects that influence product roadmap and go‑to‑market strategy.
• Advance to roles such as Account Director, Customer Success Director, or Head of Enterprise Sales.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and innovation. Our core values—Customer Obsession, Ownership, and Continuous Learning—guide every decision we make. You’ll find:

• Open, collaborative teams that celebrate diverse perspectives.
• Regular “Ask Me Anything” sessions with senior leaders.
• Flexible work arrangements, including hybrid and remote options.
• Annual hackathons and innovation challenges that encourage creative problem‑solving.
• Community outreach programs that let you give back while building professional networks.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior SaaS account managers.
• Performance‑based commission and bonus structure tied to net ARR growth and customer satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships, mental health resources, and mindfulness workshops.
• Employee stock purchase plan and 401(k) matching.

How to Apply

Ready to take the next step in your career and help shape the future of digital experiences? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Our Talent Acquisition team will review your application and reach out within two weeks to discuss next steps.

Join brighthush Today

At brighthush, we’re on a mission to empower every individual and organization to create, innovate, and thrive. If you’re passionate about delivering exceptional customer experiences, driving revenue growth, and collaborating with a world‑class team, we want to hear from you. Apply now and become a catalyst for change in the SaaS industry.